Waste Management

August 2, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

March 16, [redacted] ***-C N [redacted] Rd, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experie**ed issues with your request to ca**el and appreciate the opportunity to address the problem Geoffrey Gibbs in our legal department confirmed, he is working with you to resolve your ca**ellation requestPlease see attached letter If you have questions or comments regarding this matter, please feel free to discuss it with Geoffrey [redacted] at [redacted] or via e-mail at [redacted] Cordially, Na**y [redacted] WM cares-Corporate Office

December 18, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] The [redacted] is my work numberI did not receive any call thereI have no idea where Waste Management got the other number they claim to have calledI believe the trash was finally picked up on Friday the 1st of May which would have been my trash day! This whole problem started when I asked for and was promised (several times) an extra pickup as I was moving Regards, [redacted]

Date: May 9, Revdex.com Complaint# [redacted] Hello ***, I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns Route Manager Tom, confirmed our driver recovered your trashPlease accept our apologies for the frustration caused by this situationShould you have additional questions or concerns, or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Once again Waste Manangement proves me correct, instead of taking steps of corrective action they rehash the rules to charge me more, but they don't go into detail why their driver consistently misses picking up my garbageHow after complaints about their driver I became a target and started suddenly getting snap charges after years of not one snap charge at allWaste Management fails to address the numerous times I have called and was promised a call back with no call back or further action from them to remedy the situationWaste Management fails to address how they could leave bulky pick up garbage sitting there from December 22, to February 16, and no credit for that issue was given to my accountThere has been no CREDITS to my account for the HORRIBLE service, but they will charge extra for their absurd money grab rulesI am going to call the [redacted] and I will find a way out of this horrendous contract so I can find someone who will service my garbage and do their job Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Wednesday, June 10, 3:AM To: [redacted] Subject: Re: ID # [redacted] - Waste Management I am sorry on delay responding youI was out of town in a family emergency, and I called Victoria H [redacted] from where I was to communicated that waste management branch in my city even though provided the pictures not incorporating with me has a customerMy [redacted] can be pick up the first and third of Fridays every month the street is completely free those days for street cleaningWhen waste management came to review the site my neighbors told him that event though the street is completely free the driver still not picking up my cane(Waste management didn't mention that mention that did they) I am going to follow up with pictures of the site free of carsWaste management is playing games [redacted] never responded my callTherefor can you please re-open the complain Sincerely Fatimata T [redacted] Love truth, but pardon errorIt is better to risk sparing a guilty person than to condemn an innocent oneFrançois-Marie Arouet [redacted] Regards,

July 19, Revdex.com Complaint [redacted] Waste Management Account [redacted] Dear MrsLokar, I apologize that you experienced issues with your payment and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future It was a pleasure speaking with you; per our telephone conversation, we found the payment made on May 1, Our billing department is processing your payment; I will monitor your account to ensure the payment is appliedWe determined that the electronic payment did not have the account number placed on it, causing the payment to be misappliedPlease accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, [redacted] Giblin WM Cares Corporate

July 26, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

[redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem After researching our internal records, our billing department is processing your refund check, please allow two- weeks for the check to arrivePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted]

July 17, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

March 28, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Victoria H [redacted] WM Cares Corporate

May 6, * [redacted] Revdex.com File# [redacted] Re: Waste Management Account# [redacted] [redacted] [redacted] Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our internal records, once reviewed I will provide you with a response; I appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Victoria H [redacted] WM Cares Corporate

September 16, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them It was a pleasure speaking to you; thank you for confirming we delivered you a 96g containerShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

May 12, [redacted] WASSOCIATION RD Saint Ignace, MI Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

November 9, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]After several calls back and forth my local has finally stepped in and picked up my servicepsmy account does not come up because in my town we pay through the citythank you for your quick response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

February 20, [redacted] R [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] R***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem After researching our internal records, I submitted a credit for $53.80, bringing your account to a zero balanceAs well, we have notified the collection agency of your issue and stopped collection callsPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G***

March 14, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Dear [redacted] ***, I wanted to take this opportunity to most importantly, apologize for the missed services you have been experiencing; we take these concerns very seriously and will immediately take action to correct them Because you are a valued customer, I placed an adjustment of $19.55- for one month of service on your account I apologize for the frustration you’ve experienced; should you have additional questions or concerns; please contact me at [redacted] Very Respectfully, Victoria H [redacted] WM Cares Corporate

September 17, [redacted] Rd Dallas, TX [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] AUTO CLINIQUE [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office