Waste Management

July 13, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Hello ***, In response to your last comment, I reviewed all the calls you made to usOn 7/3/you called to report we did not service your recycle and admitted to placing cat litter and yard waste in the containerAgent Andrew advised you we could not service the container with the Cat litter and the yard waste in the container; you requested to speak to a supervisor, in process of transferring you hung up You called back and spoke to Representative Dominique and stated your recycle was not servicedAgent advised you per your call earlier, you admitted to placing cat litter and yard waste in the containerAgent advised you to have driver go back and service, you would have to remove the cat litter and the yard waste from the containerYou got upset and requested to cancel service and hung upYou called back for the third time to inquire when the containers would be removed; we advised you it will take up to business days for container to be removed At that time you asked if the removal charge could be waived; were advised the only way to avoid the charge is to bring the containers to our local site Again the removal charge is valid If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy WM Cares-Corporate Office

June 24, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns After researching our internal records, you payment of $was reversed back to your Visa card ending in ***Please allow 3-business days for the reversal to appear in your credit card accountIn addition your account is setup on auto pay, please go onto the website www.wm.com and deactivate your auto payPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, Nancy [redacted] WM Cares-Corporate Office

June 29, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns After researching our internal records, an adjustment applied to your account leaving a zero balancePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, [redacted] WM Cares-Corporate Office

October 21, [redacted] Allen [redacted] Re: Revdex.com Complaint# [redacted] WM Account# 604- [redacted] Allen, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, [redacted] Giblin WM cares-Corporate Office

March 14, Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] [redacted] It was a pleasure speaking to you today; per our conversation your account canceled effective 02/05/2016; our billing department is processing your refundIn addition, I requested to have your refund expedited; once I receive the check number I will call youPlease accept our apologies for the frustration caused by this situation Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] * Respectfully, Nancy G [redacted] Waste Management Corporate

February 23, [redacted] W [redacted] PO Box [redacted] , [redacted] Waste Management # [redacted] [redacted] This letter is in response to Revdex.com Case# [redacted] [redacted] W [redacted] signed a Service Agreement (“Agreement”) with Waste Management of Michigan, Inc(“Waste Management”) which took effect on July 13, Pursuant to Section of the Agreement, the initial term of the agreement is for thirty-six (36) months and the Agreement automatically renews for an additional thirty-six (36) month renewal term if Mr [redacted] does not give Waste Management notice of termination ninety (90) days before the expiration of the initial termMr [redacted] failed to give Waste Management notice of termination within Section 2’s allotted time periodTherefore, the Agreement automatically renewed for an additional three year term on July 13, Although the Agreement automatically renewed for an additional three year term, Mr [redacted] can still elect to cancel the Agreement; however, per Section of the Agreement, Mr [redacted] will contractually owe liquidated damages (most recent monthly charges multiplied by three months) Mr [redacted] is a valued customer and we did reach out to him to negotiate a lower rate which I attached a copy, also attached please find a copy of the Liquidated Damages letter and a copy of the service agreement If you have any questions, please contact me at [redacted] Cordially, Victoria

June 1, [redacted] Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Simply put, again The copies of the invoices I am requesting are the copies of the actual invoices that got sent to my house at the end of my service with WM First one only had $as a final bill stated on it nothing more The next invoice was under $10.00, believe to be $ Not new invoices with numbers and back dates on them The actual copies of the invoices in dispute Regards, [redacted]

July 28, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns It was a pleasure speaking with you Mrs [redacted] ; per our telephone conversation, you confirmed Route Manager Carlton spoke to you and service issue was resolved In addition a two-month credit applied to your accountPlease accept our apologies for the frustration caused by this situation If you have specific questions regarding the agreement, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, Nancy Giblin

August 5, [redacted] *** [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Cordially, Nancy [redacted] WM cares-Corporate Office

January 27, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] , I apologize that you experienced issues with the removal of our containers and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future Upon researching your account, you called multiple times to report that we have not removed the containersOur agents advised you they are scheduled for removal, however, our operations continued to change the date without notifying anyoneWe reached out to our operations and they confirmed the containers were removed yesterdayI want to apologize again for not meeting your expectations as your service provider and have forwarded your concerns to the local call center managers for additional training and or coaching of our customer service representatives Should you have additional questions or concerns or if I may be of further assistance, you may reach me [redacted] Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I had made a month contract for $per month for trash and recycling services with Deffenbaugh Industries which was signed on 11/01/Shortly after, Waste Management purchased DeffenbaughI continued to be charged the same rate which was signed in the contract until I received my bill in April of which shows a monthly increase of $per monthI attempted to contact the company and they stated that they will not honor contracts from companies that they acquire.I would like Waste Management to adhere to the contract of the company they acquired at least until the contract period has elapsed Regards,

I spoke to [redacted] He gave me the same response every route manager has been giving me for yearsRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have received calls from several different people at Waste Management, unfortunately none of the communication included an apology I still cannot believe that Waste Management expected $2,for services that they never provided I seriously don't see how the people that I have communicated with at Waste Management could say this with a straight face I have received several copies of a service agreement in the mail, however none of these include any acknowledgement with a signature or initials on the page where it talks about liquidated damages or a term automatically extending another years I was not aware of this and there is no signature on it According to the paperwork, service began on March of I have more than fulfilled a month service agreement I would strongly discourage anyone from using Waste Management, this has been ridiculous Regards, [redacted]

[redacted] 20, [redacted] *** [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem After researching our internal records, our billing department submitted an adjustment to zero out your accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted]

October 20, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concerns [redacted] signed a Service Agreement ("Agreement") with Waste Management which took effect on December 01, for thirty-six (36) monthsPursuant to Section of the Agreement, the initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional thirty-six (36) months renewal term if [redacted] does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attached Service Agreement [redacted] failed to give Waste Management notice of termination within Section 2's allotted time periodTherefore the Agreement automatically renewed for an additional 36-months If you have questions or comments regarding this matter, please feel free to discuss it with your Account Manager Yesenia D [redacted] at 800-822-Ext: or email [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

August 14, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns David confirmed he spoke to you and service issue was resolvedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you when we need your services again I can contact my local services [redacted]

May 5, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Casie, In response to your last comment, I researched your account further and found we owe you an additional $5.50, I submitted the refund request for the differencePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for your attention to this matter