Waste Management

January 13, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns Jeanne confirmed she spoke to you today; your billing issue was resolvedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Cordially, Nancy [redacted] WM Cares-Corporate Office

July 27, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello Mr***, I apologize that you experienced issues with your pickup schedule, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future I can understand wanting to know when there are any service changes or delaysTypically, if there is a holiday delay in your area, we will service the following dayIf you would like to, you can log into your account on our website WWW.WM.COM, under the “view services” tab, you will find the date of your next pickupWe attempted to reach you at 843-437-to explain our process and we were unsuccessfulAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

January 4, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] * Cordially, [redacted] WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Juan [redacted]

October 25, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] Dear Ms [redacted] I opened your rejection response, can you please provide details because the response I received is blank Thank you kindly, Victoria H [redacted] Customer Experience – WM Cares

November 3, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] Corporate Office

July 10, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option * Cordially, Nancy G [redacted] WM cares-Corporate Office

September 7, [redacted] Revdex.com Case# [redacted] Waste Management Account# [redacted] Dear [redacted] ***, Upon review of your account, I understand [redacted] ***, signed an agreement with Waste Management effective November 1, 2009, which I attached for your records Our records indicate that you recently spoke with Antoinette in our retention department regarding the cancellation of your account and liquidated damages Per Section of your service agreementThe liquidated damage is $and due before October 1, Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Respectfully, Victoria Customer Experience Lead - WM Cares

June 24, [redacted] Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Dear Mr***, I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them I alerted our operations team and they confirmed we recovered your trashShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

October 1, [redacted] Re: Revdex.com Complaint# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your Billing and appreciate the opportunity to address your concerns We apologize for our service failure; please know we are currently taking steps to correct our communication when service is not completed as scheduledWe have alerted our operations management team of your Revdex.com complaint to ensure we do not miss you in the future If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM Cares-Corporate Office

November 5, [redacted] Provenzano [redacted] Re: Revdex.com Complaint# WM Account# 575- [redacted] Provenzano, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, [redacted] Giblin WM cares-Corporate Office

September 8, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity address your concerns Senorina confirmed a credit was issued for service failures; your account is reactivatedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM Cares-Corporate Office

July 12, Revdex.com case [redacted] Re: Waste Management Account [redacted] Hello MsWellman, I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you called multiple times to report we missed your trashOur agents continued to report the miss and we failed to recoverDue to our service failures, you canceled your account and requested we remove the containersOur agentTonya, confirmed she spoke to you and the trash and the containers were removedAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at [redacted] option Very Respectfully, N [redacted] Giblin Customer Experience AgeCares

December 1, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Hello [redacted] , We can exchange the container for one that locks at no chargeIn addition, you will have to provide the lockPlease call me at 713-512-option 3, so that I can arrange the exchange Cordially, Nancy G [redacted] WM Cares-Corporate Office

December 8, [redacted] * [redacted] Street, S [redacted] Chicago, IL [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns Account Manager Michael confirmed he spoke to [redacted] yesterday and billing issue was resolvedIn addition he issued a credit for $for the inactivity chargesPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

November 16, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

August 3, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello [redacted] , In response to your last comment, I apologize, I did not have any communication with you, our agent Jeanne spoke to you on July 10, She explained we do not schedule additional pickups outside of your service day for residential serviceThe driver is only in the area, on the day that you are scheduled to be servicedIf you would like for us to recover your trash, your account will need to be reactivated for a monthAgain, we want to apologize for not meeting your expectations as your service providerThank you again, for bringing this to our attention, I forwarded your concerns to the call center supervisors for additional training and or coaching of our customer service representatives We have a no refund policy, due to the miscommunication on our part, we honored the refundPlease refer to your invoices, as it states, you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified timeIf you request to cancel your service early, you forfeit your prepayment Very Respectfully, Nancy [redacted] WM Cares Corporate

January 20, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Hello ***, Supervisor Tony confirmed he spoke to you today; we have agreed to renegotiate a new Service Agreement for one-yearHe explained the price would be higher and you agreed with our offerPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

October 11, Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello Angela, I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them I alerted our operations team and they confirmed your trash was recovered on 10/10/In addition, I will continue to monitor your account for the next month to ensure you trash is serviced Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

[redacted] 21, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option * Cordially, [redacted]