Waste Management

November 14, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem After reviewing your account, it was canceled effective 5/31/and there was a pending adjustmentOur billing has since approved it leaving your account at a zero balancePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] m.com or by phone at [redacted] Cordially, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I have recently chosen another trash service that actually picks up my trash every weekContinuing service with Waste Management is not reasonableA refund from Waste Management is the only acceptable solution at this timePlease forward my refund for the month of January to my current home address at [redacted] [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me In addition, I would like to know why it takes for a consumer like me to file a complaint with a third party before it is addressed Prior to this complaint, I received an email from WM customer service that the replacement would take place on my next scheduled delivery date which was 10/21/and that it would be delivered personally by the route manager Surprisingly, after filing a complaint with the Revdex.com and Business Consumer Alliance, the replacement was done yesterday, Tuesday, 10/18/instead of Friday, 10/21/ I wish their customer service would be more truthful and really take customers' requests seriously

May 28, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Hello *** [redacted] , It was a pleasure speaking with you today; per our telephone conversation, you mentioned the billing address is not correct and provided the correct addressI submitted the correction to our billing and they confirmed your payment of $was reversed back to your [redacted] card ending in ***Please allow 3-business days for the reversal to appear on your credit card statementAgain, please accept my apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, Nancy [redacted]

May 15, Re: Revdex.com Complaint [redacted] Waste Management Account [redacted] Dear MsPerry, I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future On May 8, 2017, you contacted Waste Management to advise that your trash was not completely emptiedOur District Manager, Ted, contacted you to ensure that the trash has been removed Our driver has also spoken with you explaining our automated truck system, in case trash gets stuck in the containerOur District Manager will do an inspection on Monday, May 15, 2017, prior to and after the collection, to ensure all trash is removed Our agent, Jeanne, will follow up with you for one month to ensure service is being completed Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, V [redacted] Customer Experience Lead – WM Cares [email protected] Waste Management [redacted] *

November 5, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM cares-Corporate Office

September 29, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello ***, Jeanne confirmed she spoke to you today; per your conversation, she requested your payment of $be refunded back to youShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Thank you, Nancy [redacted] Customer Experience Lead – WM Cares

February 26, [redacted] Farmington, MO Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem Route Manager Gene [redacted] confirmed he tried to reach you at ( [redacted] and [redacted] ) and was unsuccessfulGene tried to leave you a message and you do not have an answering machinePlease provide the best telephone number you can be reached so that we can resolve your service issuesOperations also confirmed our driver serviced your carts on 2/24/Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM cares-Corporate Office

April 05, [redacted] Waste Management Acct# [redacted] , [redacted] Revdex.com File# [redacted] Dear [redacted] , I wanted to take this opportunity to most importantly, apologize for the missed services you have been experiencingI made several attempts after our initial call to reach you at (740) 808-and left you a couple of voicemails to confirm you were serviced 04/04/ I received confirmation from our operations management team we came out on 04-04-to recover your missed service, going forward the driver is to call in and confirm serviceI will also follow up with you on Fridays for the next month to confirm service as well We are scheduled to switch your Big-O can and replace it with a Waste Management can today and would like to confirm if this is completeBecause you are a valued customer I issued a $adjustment on your account which will reflect on your next invoice Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option [redacted] and ask for Victoria Very Respectfully, Victoria [redacted] WM Cares Corporate

February 17, [redacted] Medina, OH Re: Revdex.com Complaint# WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem Upon review of your account, our billing department submitted a reversal on 2/17/for $back to your Visa card ending in ***Please allow 3-business days for the reversal to appear in your credit card accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you!

August 7, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# ***- [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

May 7, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Ms***, In response to your last comment, a credit was applied to your account for service failure; no other credits are duePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-o [redacted] * Cordially, [redacted]

September 28, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Hello Sterling, I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching our internal records, I have requested to have your refund of $approvedPlease allow 4-weeks to receive your refundShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Thank you, Nancy [redacted] Customer Experience Lead – WM Cares

October 11, Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello ***, I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching our internal records, I issued a credit for the removal charge and your account balance is at a zero balanceShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

February 9, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, [redacted] WM cares-Corporate Office

March 15, Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] [redacted] , Oscar confirmed he spoke to you today; your billing issue was resolvedPlease accept our apologies for the frustration caused by this situation Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Respectfully, Nancy G [redacted] Waste Management Corporate office

December 26, Ted [redacted] South Queen Street Littleton, CO 80127- Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] SCHULZ, TED MrTed [redacted] , The Revdex.com informed us about the complaint you filed against Waste ManagementI apologize that you experienced service issues and appreciate the opportunity to address your concern Our operations team has confirmed that the recycle driver will be there today to service all your recyclablesThere is a current adjustment issued to your account for three months credit for your missed recycle I apologize again for the frustration this caused you, if you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Victoria H [redacted] WM cares-Corporate Office

January 26, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello Mr***, I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service After reviewing your account, on October 28, 2016, Jaclyn spoke with you and explained the overage charges are due to the container being overweight by tonsYou disputed and said the paperwork does not state you would be charged extra if you went over the initial weightPer the online sales order, it states that the first tons are included in cost and that you would be responsible for any additional weight past the tons, priced at $per additional tonPlease see attached online sales order On November 8, 2016, you disputed the weight of the container when it was removedWe reached out to our Routing Manager who confirmed the container did not leave the truck from the time of the pick up until it was disposed of at the Metro dumpPlease see attached weight ticket In regards to the payment that was taken from your credit card without approvalPer the terms and conditions listed in the agreement, the card used to make the initial payment can and will be used to pay off any outstanding balance on the accountOn section of the agreement it states (All charges not paid in advance, customer's credit card account on file from the prepayment (or other acceptable credit card) will be charged for such Charges) Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

June 6, [redacted] Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares