Waste Management

March 22, Re: Revdex.com Complaint # [redacted] Waste Management Account [redacted] Hello Gordon, In response to your last comment, I issued a two-month credited to your account for the recycle failureAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The company has claimed I did not pay but that is not correctMy account was on autopay and they failed to take the correct money.they have credited my account with $but then lied about the paymentThey have resumed the service but I’m not at all happy with their response to this

The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem Your Account Manager [redacted] confirmed she tried to reach you at ( [redacted] ) and was unsuccessful, she mentioned she left you a detail message regarding the cancellationPlease provide the best telephone number you can be reached so that we can resolve your cancellation request If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted]

May 29, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will wait until you have time to research the complaint and get back to meThank youJackie

Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted] WM cares-Corporate Office

June 24, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Dear Ms [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management Upon review of your account your payments were debited instead of credited in errorAs I mentioned over the phone I entered the proper adjustments and your account will be reinstated effective tomorrowYou will not owe until the next billing quarter which is October for October, November and December If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Very Respectfully, Victoria [redacted] WM Cares-Corporate Office

May 11, Revdex.com case # [redacted] Re: Waste Management Account # [redacted] Hello [redacted] I apologize that you experienced issues with your container delivery, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you called multiple times regarding the delivery of the containersOur agents reached out to our operations requesting the delivery be completedHowever, our operations team continued to change the date of the delivery without notifying youOur agent [redacted] , reached out to our operations, and your containers were delivered on May 10, Please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy Customer Experience Agent- WM Cares

December 22, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, Nancy [redacted] WM cares-Corporate Office

October 20, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concerns [redacted] signed a Service Agreement ("Agreement") with Waste Management which took effect on September 01, for thirty-six (36) monthsPursuant to Section of the Agreement, the initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional thirty-six (36) months renewal term if [redacted] does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attached Service Agreement [redacted] failed to give Waste Management notice of termination within Section 2's allotted time periodTherefore the Agreement automatically renewed for an additional 36-months [redacted] can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination If [redacted] would like to continue with the cancellation, please contact Account Manager Jamille S [redacted] at 800-249-or email js***@wm.com Cordially, Nancy G [redacted] WM Cares-Corporate Office

Terrible! "ITSeasytotakeyourmoneythendontexpectathing" should be the nameZero customer serviceZero communication! Expect to pay more, be ignored, and MANY delays! First they gave me their old address which [redacted] told me was undeliverable after attempted delivery Stuck me with that shipping double chargeThen they didn't process my paperwork or my credit card and told me I didn't pay yet Then they used my credit card info and made another random charge several days later!

July 18, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello Jonathan, I apologize that you experienced issues with your service and appreciate the opportunity address your concerns At Waste Management, we are committed to providing exceptional and reliable customer serviceWe have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching your account, we addressed your concern with operations, based on the social media post you sentThe driver has since serviced and the cause of this issue was rectified by out route managerAgain, please accept our apologies for the frustration caused by this situationWe attempted to contact you by phone at [redacted] to provide this info, but were unable to reach youI will follow up on your account to ensure weekly pick up is consistent Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, [redacted] Nunez WM Cares Corporate

July 11, Revdex.com File# [redacted] Re: Waste Management Account# [redacted] [redacted] , I am referencing the above-mentioned Revdex.com complaint you filed against Waste ManagementI apologize for your customer experience and appreciate the opportunity to address your concerns I am in the process of reviewing your account and we will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, [redacted] Waste Management Corporate - WM Cares

March 8, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello ***, I have resent all snapshot images as well as the service dates and times in an emailIf you would like to discuss more service options, please contact Account Manager, Melissa, at [email protected], please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Jeanne D Customer Experience Agent- WM Cares

November 30, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Hello MrO Poire, In response to your last comment, I reviewed the following callsOn September 16, you called to cancel your serviceNowhere on the call does the agent mention what you would need to payOn September 21, you called again and stated the container was not removed and if you get fined from the HOA you will send us the bill and again nowhere on the call is there talk about what to payAgain on October 22, the agent explains the following charges, we invoiced $132.03; it covered the $setup and the proration from August 24, to November 30, plus taxesHowever, you canceled your account on September 16, 2015; a proration credit applied to your account for $leaving you a balance of $ We did not receive any payments; a $late charge applied to your account leaving a balance of $If the HOA fined you for having the container out, please send us proof and we will issue a credit to your accountAt this time no credits are due on the account and all charges are validPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

Date: May 8, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Hello [redacted] , I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you reached out multiple times to report we didn’t pick up the water softenerOur agents sent information to our operations team, and it was determined the water softener is an item that we are unable to removeAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns, or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

October 2, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] Dear [redacted] Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management Upon review of your account I do not show where you called in to request additional serviceI apologize for any inconvenience this caused you and appreciate you allowing me the opportunity to rectify this situationAs mentioned over the phone a previous adjustment was placed on 9/and a current adjustment of $will be applied to your account and will reflect on your account within 2-business days to adjust all extra bag charges Should you have further questions or comments regarding this matter, please feel free to discuss it with me a [redacted] or by phone at [redacted] Very Respectfully, Victoria H [redacted] WM Cares-Corporate Office

February 4, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem It was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager [redacted] spoke to you and service issue was resolved [redacted] also confirmed our driver is scheduled to pick up your recycle todayPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, [redacted]

July 18, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

May 29, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the concern Route Manager [redacted] confirmed your recycle was service; he also mentioned he spoke to Ms [redacted] and the service issue was resolvedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G***