Waste Management

April 18, Revdex.com Complaint# [redacted] [redacted] Dear [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Victoria [redacted] WM Cares Corporate

July 18, Re: Revdex.com Complaint # [redacted] Dear Mr [redacted] , I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching our internal records, Senorina confirmed, she spoke to you and your complaint was resolvedShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] , After further review, your account was acquired from [redacted] in as a commercial route in a commercial development with a one-yard dumpsterWith your approval, two 96-gallon containers replaced the one-yard metal dumpster as a safety issue with the same level of service on the commercial route, but this did not create a residential account, and we apologize for any misinformationI have spoken to the local Route Manager who has also advised that the charges are within range for the container as well as toter service for your routeA credit balance on the account of $will be refunded to youPlease allow approximately to weeks for this processNo further credit will be issuedAgain, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Jeanne D Customer Experience Agent- WM Cares

April 25, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] , I apologize that you experienced issues with your services and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you called multiple times to report no service and to dispute the balance on your accountOur agents explained due to nonpayment, your account was suspended We invoiced you on December 30, 2017, and January 17, 2017, and did not receive your paymentOn February 3, 2017, we suspended your service for non-payment and on that same day, a payment was made and your account was reactivatedOn March 31, 2017, we invoiced you a reactivation charge of $ On April 19, 2017, you requested your account be canceled, and on 4/24/2017, you contacted us and canceled your cancellation requestBecause you are a valued customer, we issued a one-time courtesy credit for the reactivation charge, leaving a balance of $which covers serviced from May thru JulyAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I am the only person in America with that addressMy bill is paid through my water bill with [redacted] I hope that helps you identify my accountMy trash has since been picked up, however my full recycling bin has notMy recycling bin I use in my house and then later dump in the outside bin is now also full and I have nowhere else to put anymore recyclables

March 10, [redacted] B [redacted] N Williams St Crystal Lake, IL Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] B [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

November 10, [redacted] Re: Revdex.com Complaint# WM Account# 582- [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM cares-Corporate Office

March 3, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

June 26, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns Route Manager Cory confirmed, he spoke to you and service issue was resolvedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM Cares-Corporate Office

August 5, Victor P [redacted] N Constance Dr Prescott Valley, AZ Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Victor P [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

March 21, [redacted] Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] [redacted] , [redacted] Mr [redacted] , I wanted to take this opportunity to most importantly, apologize for your recent billing experienceWe take these concerns very seriously and will immediately take action to correct them A refund request has been sent to our billing department in the amount of $due to service issues I will follow up with once I hear that this has been issued to ensure it is received Should you have additional questions or comments or if I may be of further assistance you may reach me me at 713-512-option * Very Respectfully, Victoria [redacted] WM Cares Corporate

October 20, [redacted] , ** [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] WM cares-Corporate Office

February 26, Revdex.com Case# [redacted] Waste Management Account # [redacted] Dear [redacted] Upon further review of your account, Route Manager William confirmed the container was removed todayPlease accept our apologies for the frustration caused by this situation Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] * Respectfully, Nancy G [redacted] WM Cares-Corporate Office

July 8, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Cordially, Nancy Giblin WM cares-Corporate Office

March 14, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] Dear [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience [redacted] Very Respectfully, Victoria H [redacted] WM Cares Corporate

August 12, [redacted] Re: Revdex.com Complaint# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM cares-Corporate Office

March 24, Revdex.com case# [redacted] Re: Waste Management Account# [redacted] [redacted] In response to your last comment, the city was doing road work that did not allow our driver to service your location safelyOur operations, arranged with the city to service your street on Thursday March 23, Our agent attempted to reach you at [redacted] to explain the situation and was unsuccessfulOur operations confirmed, we recovered all recycle on your street on Thursday 23,Again, accept our apologies for the frustration caused by this situation Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

March 3, [redacted] Lincoln Avenue [redacted] ***, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

August 11, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them I alerted our operations team and they confirmed our driver recovered your trash todayIn addition, I will continue to monitor your account for a month to ensure we provide the service Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

First of all, whether my deed of ownership is recorded or not is irrelevant for ownership purposes as transfer of title is NOT dependent upon recordation Second, again, Waste Management is in violation of their agreement with the City of Reno which per safety, health and habitability laws obligates Waste Management to pick up all trashThe agreement Waste Management has with the City of Reno obligates Waste Management to do trash pick up which Waste Management again fails to addressAgain, not only did Waste Management refuse to put my property's bill in my name as I lawfully requested, Waste Management immediately denied me serviceAnd, denied me service for no lawful reasonNone of the previous occupants and/or owner(s) have a Waste Management violation justifying denial of trash pickup at this addressI am in NO Waste Management violation justifying denial of trash pickup at this addressWhether a tenant, or an owner lives there, is irrelevantWaste Management is still obliged to provide trash pick up serviceTherefore, reinstate service now Third, again, as a United States Veteran, I already paid for a Military Discount, and I earned a Waste Management Veterans Discount, which ungrateful Waste Management again fails to addressA Veterans Discount is a symbol of gratitude earned that Waste Management refuses to address let alone acknowledge, why? Fourth, as a United States Veteran, I've also earned an apology from Waste Management for causing me unlawful and immoral damages, creating for me and my neighbors dangerous safety, health and habitability issues, and unwarranted distress here by Waste Management's immoral and unlawful denial of trash pick up serviceThe hypocrisy of Waste Management to Support The Troops by denying us service is so palatable, this Veteran is choking on itRight now, Waste Management's denial of service is contributing to Veterans suicides, which is at a grim a day, a staggering 8,a year, a repugnant one every hour Fifth, whether I provide Waste Management with my deed of ownership is irrelevant for service at this property under the Waste Management agreement with the City of RenoTherefor, Waste Management is to immediately confirm in writing that they have complied with their agreement with the City of Reno, and immediately reinstated service Six, please provide me with a name, title and email of who to give copy of my deed of ownership to Lastly, whether Waste Management has copy of my deed is irrelevant to Waste Management's lawful obligation to immediately reinstate service, and moral duty to support we Veterans by reinstating service and having a Veterans Discount Thank you United States Army Vietnam Veteran