Waste Management

May 29, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the concern Route Manager [redacted] confirmed your recycle was service; he also mentioned he spoke to Ms [redacted] and the service issue was resolvedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G***

November 30, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Hello MrO Poire, In response to your last comment, I reviewed the following callsOn September 16, you called to cancel your serviceNowhere on the call does the agent mention what you would need to payOn September 21, you called again and stated the container was not removed and if you get fined from the HOA you will send us the bill and again nowhere on the call is there talk about what to payAgain on October 22, the agent explains the following charges, we invoiced $132.03; it covered the $setup and the proration from August 24, to November 30, plus taxesHowever, you canceled your account on September 16, 2015; a proration credit applied to your account for $leaving you a balance of $ We did not receive any payments; a $late charge applied to your account leaving a balance of $If the HOA fined you for having the container out, please send us proof and we will issue a credit to your accountAt this time no credits are due on the account and all charges are validPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

Ms [redacted] ? [redacted] Upon review of your account an adjustment was entered by customer service in the amount of $44.25, I immediately contacted you to leave you the great newsUpon further review I noticed your account was in collections and I reviewed your account in further detail to get answers and found a note from billing denying the adjustment due to services were rendered to youI immediately called you and apologized and made you aware I had made a mistake Again, please accept my deepest apologies for leaving you the first message in error After removing the finance charge your balance was $and after speaking with you, you mentioned you did not feel you should pay for service thru the time your can was collected and in good faith I issued an additional adjustment of $and took your payment of $at no charge ($payment fee) leaving your account balance at zero I am sorry to lose you as a customer and if I can be of further assistance please do not hesitate to contact me at [redacted] Very Respectfully, [redacted] WM Cares-Corporate Office

January 2, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

August 24, Revdex.com Case# [redacted] Waste Management Account# [redacted] [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them It was a pleasure speaking to you today; thank you for confirming we recovered you trashShould you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Respectfully, Nancy G [redacted] Customer Experience Agent - WM Cares

October 12, Revdex.com case# [redacted] Re: Waste Management Account# [redacted] Hello Haibo, I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching our internal records, Manuela confirmed she spoke to you today; you confirmed we recovered the SofaIn addition, a one-week credit applied to your account for the service failureManuela, will continue to monitor your account for the next month to ensure no further service issues Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy Giblin Waste Management Corporate - WM Cares

May 20, [redacted] Hayward, CA Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concern Upon review of your account, we did attempt to recover the bulk pick upAt this time no credits are due, the bulk service Waste Management provides to our customers is free service If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, Nancy [redacted]

January 4, [redacted] I [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns Oscar confirmed he spoke to you today; your service issue was resolvedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, February 22, 1:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] The resolution for my complaint has not been satisfied, the refund has not been received What now? Regards,

March 13, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Hello [redacted] , After reviewing your account, your invoices were mailed to [redacted] until August 18, 2013, when you signed up for paperless billingSince then we sent all notifications of the invoices available to view on www.wm.com to the email provided, [redacted] On March 10, 2017, you spoke with Raul and verified the mailing address is correct, but the email address and telephone number were outdatedRaul confirmed, he updated the email to [redacted] [redacted] .com and the phone number [redacted] Raul explained all charges are valid, and you asked for a payment reduction or payment plan, and he connected you to our collections department who can assist with any payment plans Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] WM Cares Corporate

September 13, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Hello ***, It was a pleasure speaking to you today; thank you for confirming we serviced your trash yesterdayI will continue to monitor your account for the next few weeks to ensure your trash is not missedShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

January 16, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

February 26, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, Nancy G [redacted] WM cares-Corporate Office

January 5, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns Oscar confirmed he spoke to you today; your service issue was resolvedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] * Cordially, [redacted] WM Cares-Corporate Office

April 7, Wayne C [redacted] Revdex.com Case# [redacted] RE: Waste Management Account# [redacted] WPC ROOFING LLC Dear Wayne C***, Thank you for the opportunity to address your concerns regarding Trip charge and property damageUpon review of your account, Waste Management made an attempt to remove the temporary container at the time you designatedMarch 25, the driver reports cannot safely remove the container and reschedules to March When we arrive on March 28, the gate is locked; therefore we are unable to remove it On April 5, you spoke with Oscar in our WM Cares Corporate office he explains an adjustment for the first Trip charge is adjustedWhen we arrived the second time, the gate was locked and we were unable to remove the container, therefore only one trip charge is adjustedYour current balance is $ In regards to property damage, our records indicate our Route Manager, Jason followed up with your client and submitted a claim to our insurance company Should you have additional questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Victoria H [redacted] Customer Experience Agent - WM Cares

November 18, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity address your concerns After researching our internal records, your refund checks mailed out on 11/06/Check# [redacted] for $83.98; check # [redacted] for $7.24, were mailed to the following address, [redacted] ***If you did not receive the refund, please call me at [redacted] option or email [redacted] Please accept our apologies for the frustration caused by this situation Cordially, N [redacted] WM Cares-Corporate Office

October 17, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] WM cares-Corporate Office

June 30, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Dear Mr***, I wanted to take this opportunity to most importantly, apologize for your recent billing issueWe take these concerns very seriously and will immediately take action to address them After further review of your account, we issued an adjustment for the container charge; your account is at a zero balancePlease allow 2-business days for the adjustment to reflect on your online account Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] WM Cares CorporaCares

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you Revdex.com and Waste Management Problem resolved [redacted] ***

March 30, ** [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Victoria H [redacted] WM Cares Corporate