Waste Management

October 4, [redacted] Revdex.com Case# [redacted] Re: Waste Management Account # [redacted] [redacted] Dear [redacted] , This letter is in response to your Better Business Bureau complaintI would like to apologize for the missed service and inconvenience you have experienced with Waste Management up to this pointWe strive to always exceed our customers’ expectations, yet we have clearly fallen short on this matter In review of your account Waste Management issued a refund for $78.79- for failure to resume your account once your payment was received.Once our containers are removed, please allow four to six weeks for your refund Should you have additional questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Victoria H***Customer Experience Lead – WM Cares

March 21, Waste Management Account # [redacted] [redacted] Re: Revdex.com Complaint# [redacted] Dear Mr***, [redacted] signged a Service Agreement with Waste Management of Alabama, Incwhich took effect on January 31,Pursuant to Section of the Agreement, the initial term of the agreement is for thirty-six (36) months and the Agreement automatically renews for an additional twelve (12) month renewal term if [redacted] does not give Waste Management notice of termination ninety (90) days before the expiration of the initial term [redacted] failed to give Waste Management notice of termination within Section 2’s allotted time periodTherefore, the Agreement automatically renewed for an additional twelve months on February 1, I attached a copy of your service agreement for your recordsWe do value your business; should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM Cares-Corporate Office

November 5, [redacted] Wood [redacted] Re: Revdex.com Complaint# WM Account# 011- [redacted] Wood, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, [redacted] Giblin WM cares-Corporate Office

January 18, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello Sreekar, I apologize that you experienced issues with your rates and appreciate the opportunity address your concerns On November 2, 2016, you called requesting a lower rateAccount Manager Trisha emailed you on offer on November 7, but the email came back undeliverableOn November 11, 2016, she called to confirm email address and advised she would resend the offerTrisha confirmed she attempted to reach you multiple times through email and you have not respondedShe sent the offer by mail on November 29, and still has not heard back from youPlease reach out to Account Manager Trisha at 1-800-458-or email [email protected], if you would like to carry out the offer Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM

December 7, Re: Revdex.com Complaint # Hello Fen, I apologize that you experienced issues with your Service Agreement and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future On October 28, 2016, [redacted] signed a New Owner Service Agreement with Waste Management for property at [redacted] *** On October 29, you requested to cancel the agreement, therefore no account was ever setupJeanne stated she spoke to you and confirmed there is no balance is due Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

September 21, [redacted] , IL [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

September 2, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns Route Manager Alecia confirmed, she spoke to you and service issue was resolvedIn addition a 2-month credit applied to your accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM cares-Corporate Office

May 16, Revdex.com case [redacted] Re: Waste Management Account [redacted] Hello Randy, I apologize that you experienced issues with your payment, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you contacted us multiple times regarding the double payment you madeThe agent you spoke with on May 9, submitted the reversal of $back to your checking account ending in Please allow 7-business days for the reversal to appear on your ACH accountAgain, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy Giblin WM Cares Corporate

May 31, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] Dear Mr [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our internal records, once reviewed I will provide you with a response; I appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Victoria [redacted] WM Cares Corporate

March 24, Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] Dear Mr [redacted] , In response to your last comment, our operations confirmed you were not serviced, therefore a credit was submitted to zero out your accountPlease accept our apologies for the frustration caused by this situation Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Respectfully, Nancy [redacted] Waste Management Corporate office

December 22, [redacted] *** [redacted] ***- [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account # ***-*** [redacted] , *** Mr [redacted] , We have completed the review of your canceled account & the current balance of $We determined the prorations that were applied did not fully cover the rate your account was billed at for the October year invoice, which billed prior to the cancellation date of 11/21/ The account reflects a canceled status as of the above mentioned dateAn adjustment has been inserted on the canceled account totaling $259.46, which includes the two finance/late chargesThis adjustment is to ensure the account is charged for Oct-Nov services including the fuel/environmental and regulatory charges onlyThe adjustment may take 24-business hours to apply and reflect an updated balanceOnce the adjustment is applied the balance due will be $The breakdown of the $charge for Oct-Nov is as follows: $service charge $fuel/environmental charge $regulatory charge We are unable to send another invoice with an updated balance, as invoices are auto generated through our system each bill cycle for active accountsHowever, we will be able to send a screenshot of the updated balance for your records once the adjustment appliesAt Waste Management, we are committed to serving our customers and strive to ensure satisfaction with every interactionIf you have any further concerns/questions, please don't hesitate to contact us Thank you, Victoria H [redacted] Waste Management Customer Experience [redacted]

October 16, [redacted] , ** [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted] WM cares-Corporate Office

March 11, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] [redacted] Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Respectfully, Nancy G [redacted] Waste Management Corporate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Since WM is not willing to rectify this situation where is nothing more than can be done I will be advising everyone to avoid this company Regards, [redacted]

July 8, [redacted] Great Lakes, IL Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns Upon review of your account, your refund request is submitted; I requested the refund to be expeditedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G***

January 20, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem As stated on your December invoice, you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified timeIf you request to cancel your service early, you forfeit your prepaymentPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G***

July 13, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] ***, I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them It was a pleasure speaking to you today; per our conversation, you confirmed we recovered your trash and bulk items Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

February 16, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Respectfully, Nancy G [redacted] Waste Management Corporate

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you so much - I was a customer for over years and was shocked at what the woman on the phone said to me that was so unlike any other communication I ever had from Waste Management So happy this is settled

February 18, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem After researching our internal records, our billing department submitted a reversal for $back to your Visa card ending in Please allow 3-business days for the reversal to appear in your credit card account Our containers are scheduled for removal on 02/23/Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G***