Waste Management

March 11, 2016
 
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted] 
 
[redacted]
Reference is made to the above-mentioned Revdex.com complaint you...

filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
Respectfully,
Nancy G[redacted]
Waste Management Corporate

July 20, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Dear Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
After researching our internal records, your account is canceled and at a zero balance. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

July 5, 2017
 
Revdex.com case # [redacted]
  Re: Waste Management Account# [redacted]
 
Dear Ms. [redacted],
 
I understand you received a Snapshot charge of $12.00 on your current invoice. I can understand how frustrating it can be when you...

receive a bill larger than you expected. Thank you for accepting Tonya's call on July 03, and for the opportunity to explain our Snapshot program.
 
An overage charge is a  charge that is applied to your account when a driver documents an overloaded container, debris on top of the lids or outside of the container,or lids do not close completely. Our drivers record the incident and I attached a photo for your records.
 
You also had questions regarding our fuel charge, fuel charges are common in the waste and transportation industries, the rate we charge for fuel is based on the [redacted] weekly diesel price index.
 
Please let me know if you have questions regarding overages or fuel charges, you may reach me at 713-512-6200 option# 3
 
 
Sincerely,
 
Victoria [redacted]
Customer Experience Lead – WM Cares
v[redacted]@wm.com
Waste Management2625 W. Grandview Road, Suite 160
Phoenix, AZ 85023
Tel (713) 512-6200 Option 3

[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

July 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] 
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

June 24, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your claim and appreciate the opportunity address your concerns.
I have confirmed with Kayla [redacted] with Gallagher [redacted] Services, and she has stated that we are not accepting liability. A denial letter was mailed to you in regards to the denial, for further assistance to this matter please reach out to Kayla [redacted] directly. Please accept our apologies for the frustration caused by this situation. Please read attached denial letter
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted]. 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

January 28, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],                        
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with service and appreciate the opportunity to address the problem.
Upon review of your account, Route Manager Erin spoke to Joe on 1/19/2015; Joe said everything was taken care of now. If you still need a Route Manager to contact you to discuss the services issues, please let me know. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

[redacted], 2014
 
[redacted] [redacted]
[redacted]
[redacted]
Business: [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted], 
 
Reference made to the above-mentioned...

Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
Cordially,
[redacted]
WM cares[redacted]

September 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
 
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
It was a please speaking with [redacted] today; per our conversation, our driver did not service trash Friday. [redacted], stated not to send the driver back out until her next service day. In addition a week of credit was issued to your account for service failure. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

October 20, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will...

immediately take action to correct them.
I alerted our operations team; received confirmation that the containers were removed today. Should you have additional questions or comments or if I may be of further assistance, you may reach me [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

August 17, 2016
 
 
Revdex.com File# [redacted]
 
    RE: Waste Management [redacted]   [redacted]
 
[redacted]
 
Thank you for your patience while I researched your account, in regards to your service concerns, I alerted our operations management team and received confirmation they spoke to the driver to ensure you are not missed going forward. We ask that you have you container at curbside no later than 6am until 6pm or place your container out the night before. I will follow up with you for several weeks to ensure we provide scheduled service. Due to our service failure last week an adjustment was entered on your account and will reflect on your next invoice. Once again, please accept my deepest apologies for the frustration this caused you. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
 
 
Kind Regards,
Victoria
WM Cares Corporate
[redacted]

October 23, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you...

experienced issues with your claim and appreciate the opportunity address your concerns.
[redacted] with [redacted] confirmed she attempted to reach you regarding the claim and was unsuccessful, please return her call at 866-889-1218 ext. [redacted]; claim number to reference is #[redacted]. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

July 8, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Yes, they removed the container and did not charge me the $25.00.  They have more business than they can handle well..............

October 24, 2014
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],     
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

December 16, 2015
[redacted]
[redacted]
[redacted], CO [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

February 3, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Respectfully,
[redacted]
Waste Management Corporate

[redacted],
 Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 We are in the process of reviewing our internal records and will provide resolution; we...

appreciate your time and patience.
 If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

Hello [redacted],
 
In response to your last comment, below is when your payment was issued for reversal. Please allow 3-5 business days from the date processed for the reversal to appear in your credit card account. Please accept our apologies for the frustration caused by this situation.
 
Payment Details
Payment Info
Confirmation Number: 69803029473 
Payment Creation Date: 6/3/15 3:02:27 PM 
Payment Amount: $59.83 
Status: Reversed
Payment User ID:  [email protected] 
Payment Method: VISA:  (...6784)
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

December 2, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Katrina W[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office