Waste Management

August 18, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted]
 
I apologize that you experienced issues with your refund, and appreciate the opportunity to address your concerns.
 
After researching our internal...

records, you called multiple times regarding your refund, and to get a copy of the invoice. Our agents [redacted] confirmed she spoke to you and advised you that your payment of $450.00 was found and that it would be reversed within 2-3 business days. In addition, [redacted] will follow-up to confirm you have received the reversal. Again, please accept our apologies for the frustration caused by this situation.
 
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

April 3, 2017
 
Revdex.com case [redacted]
Re: Waste Management Account [redacted]
 
Hello John,
I apologize that you experienced issues with your refund request, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times requesting your refund. I show case [redacted] was submitted for the refund. We have reached out to our billing department to expedite your refund. Once, we have a check number and the date it’s mailed out. Our agent Jeanne will call you with the information. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

August 17, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

April 15, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
In response to your last comment, Account Manager [redacted] confirmed, he is working with you regarding your email request.  If you have questions or comments regarding this matter, please call your Account Manager [redacted] at 800-458-4090 or email g[redacted]@wm.com .
 
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  The trash has not been picked up as stated.  It was out for pickup the evening on Tuesday, 9/20 for scheduled pickup on 9/21.  I called for service on 9/22 and was told that they possible would pick it up that day, but, if not, than definitely during the morning of 9/23.  When I called at noon on 9/23 to say it had not been picked up I was told that they had until 6:00 PM and that someone would be there to answer my call if it was not.  When I called the office at 5:55 PM, it had closed at 5:00.  We kept the trash bin on the street until well after 8:00 PM and put it out again the next day, Saturday, but no pick up.We had a family emergency requiring us to travel out of state beginning Sunday, 9/25.  We left the trash in a small alcove next to the garage, but visible from the street.  When we returned home today, the trash bin was as we left it:  unmoved and full of 2 1/2 week old trash.  Of course, this is unacceptable.  Would you find it acceptable if it were your trash?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.

Hello [redacted],
Upon reviewing your account, on [redacted] you spoke to your Account Manager [redacted]; you requested to cancel your service due to receiving a lower rate form a different hauler. [redacted] confirmed she tried to offer you a lower rate; you did not allow her to work with you. [redacted] also mentioned that you are communicating with her through email to decrease your service.  
If you have questions or comments regarding this matter, please contact Account Manager [redacted] at [redacted] or email [redacted].   
 
Cordially,
[redacted]

July 6, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# 276-116529
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Waste Management Corporate - WM Cares

March 21, 2016
 
 
 
 
 
 
[redacted]
 
   Re: Waste Management Account# [redacted]
 
 
 
 
[redacted]
 
Reference is made to the above-mentioned Better Business...

Bureau complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
 
 
 
Very Respectfully,
 
Victoria H[redacted]
WM Cares Corporate

July 13, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Route Manager Jose confirmed our driver serviced your container; he mentioned he spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

October 17, 2014
 
[redacted]
[redacted]
[redacted], ** [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
Account Manager [redacted] confirmed he spoke to you today; you both agreed on a credit of $401.62; you would owe the removal fee of $219.11. Once your payment of $219.11 is posted to your account the account will be at a zero balance. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM Cares

December 15, 2015
[redacted] [redacted]
[redacted] [redacted]
Tucson, AZ [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
Oscar confirmed he spoke to you; service issue was resolved. In addition he submitted that your refund check be expedited. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

January 17, 2017
 
Re: Revdex.com Complaint # 11922808
Waste Management Account #327-66108
 
Hello Joseph,
In response to your last comment, your account canceled effective January 6, 2017, and per your refund request. You paid for a subscription service; by paying your invoice, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment. Your account was paid through the end of February, if you would like we can reactivate your account.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

February 10, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]     
Upon review of your account I confirmed there was a delay in delivering your containers. Due to the delay I issued your account a new restart date of January *0, 2015. Your invoice will reflect the new start date. I apologize for any inconvenience the delay in receiving your containers caused you.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]
WM cares-Corporate Office

December 21, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Hello Ms. C[redacted],
Account manager Michael Nunez confirmed, your account will close effective February 01, 2016 with no penalties; the container will be removed within 5-7 Business days. In addition I reached out Route Manager Richard to call you regarding the damages.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

December 12, 2016
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #2 San[redacted]and [redacted]
 
Hello Loraine,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns. At Waste Management, we are...

committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
On December 06, 2016, you contacted Waste Management to dispute your billing. At that time, you spoke to Account Manager Christopher, who agreed to waive the trip charge; finance charges on Account- [redacted], leaving a balance of $1171.31.  In addition, we waived the finance charges on Account-S[redacted], leaving a balance of $848.84.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
D[redacted] response last Friday was that someone would be calling me Monday morning, noone has called me and it is Wednesay afternoon. This is now the 3rd call that has not been returned.
Regards,
[redacted]

December 18, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you!

April 29, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
In response to your last comment, for safety reasons Waste Management does not provide the option to drop off containers at one of our sites. Therefore, I requested to waive the removal charge for the inconvenience of not having that option. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
 
Cordially,
[redacted]