Waste Management

July 8, 2016
 
[redacted]
 
 
Revdex.com File# [redacted]
Waste Management Account # [redacted]
 
[redacted]
 
I am referencing the above-mentioned Revdex.com complaint you filed...

against Waste Management. I wanted to take this opportunity to most importantly, apologize for your service experience and appreciate the chance to speak with [redacted] and address your servcice concerns.
 
I alerted our operations management team about this situation, and I received confirmation we will service you today. I will follow up with you once I receive a response that service is complete. Once again, please accept my apologies for your service experience.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
 
Very Respectfully,
[redacted]
Waste Management Corporate - WM Cares
 
 
[redacted]
WM Cares Corporate
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Sent: Saturday, February 25, 2017 6:17 AMSubject: Complaint Id. [redacted]Thank you for your help. I apologize for not responding but was waiting on the completion of the promised action from WM. I received a call from WM corporation customer service. They apologized and assured me they would collect my trash that day and on my regular trash days. That has occurred. I was also promised they would telephone me weekly for a month to insure service continues correctly. That hasn't happened but my trash is being collected and that is the goal. The WM contact did give me her direct number if I had other complaints. I do consider this resolved and appreciate your excellent help.[redacted]Atlanta GASent from my iPad

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The refunded amount of, $82.14, has been placed in my checking account this morning.  It amazes me that I was originally told 6 to 8 weeks for a refund, then after eight weeks I was told there would be no refund, but after enlisting your help, the money was refunded to my account in 4 days.Great job, thanks Revdex.com!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I would like to thank [redacted] for her courtesy in responding to me and for waiving the late fees, which was always my request to WM. Thank you,[redacted]

June 24, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
It was a pleasure speaking to you today; per our conversation, I submitted the reversal for $89.09. Please allow 2-3 business days for the reversal to appear on your credit card statement. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Our company was charged $226.37 for overages that no one picked up and that is the credit that I want. Our account has a zero balance right now because I had to pay the extra $226.37 or risk being in default & incurring late fees or suspension of services. We pay $221.78 a month for 2 pickups a week & we were charged more than that for overages that no one picked up.

March 31, 2015
[redacted]
[redacted]
[redacted], CA [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

December 3, 2015
[redacted]
[redacted], IL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
Manuela confirmed she spoke to you; your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

August 6, 2015
 
[redacted] C [redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] C [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this [redacted]er, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 5, 2016
 
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Shirley [redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

September 16, 2016
 
Revdex.com Complaint# 116705529
Waste Management Account# [redacted]
 
Hello Nichole,
Again, please accept our apologies for the frustration caused by this situation.
Very Respectfully,
Nancy Giblin
Waste Management Corporate - WM Cares

March 16, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
 
I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service, and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
 
After reviewing our internal records, you called multiple times to dispute the overage charges. Our agents, and supervisors explained the charges were valid. Waste Management, has an agreement with the [redacted] if at any time the customer’s dumpster is overloaded, we will charge for the overages.
The city, also confirmed as of July 1, 2015, the container is to be placed curbside for service by 3 a.m., if the container is not accessible by our truck, we will not service or move the container. You have the option, to add push and pull service to your account for an additional charge, this will allow the driver to move the dumpster out to the street for service.
 
Should you have additional questions or concerns regarding the agreement, please reach out to the [redacted]
 
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate

[redacted]
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]       
 
Reference made to the above-mentioned Revdex.com complaint...

you filed against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

June 7, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
Our operations confirmed we recovered your trash on Monday. In addition, a two- week credit applied to your account for the service issues. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/19/2017 and assigned ID [redacted]
Regards,

July 28, 2016
                     
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

July 9, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns.
After researching our internal records, a reversal for $55.18 was issued back to your ACH checking. Please allow 7-10 business days for the reversal to appear in your checking account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
Cordially,
Nancy G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I have not spoken with [redacted] today regarding the account cancellation.  This has not been resolved.  
Regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I would like to see a copy of a signed contract that says I agreed to that policy. I do not recall signing or seeing a policy that states that, it is not in any paperwork I have received from your company. I re-reviewed everything I have received to date to verify. I do not agree to pay you for a service I am not receiving, have asked to be cancelled for over a month and was not being performed correctly for several months prior to my cancellation of which your company was notified. Please give me the date and time the bins will be removed from my property I have now been asking for 32 days for their removal. I believe that is more than adequate time for you to arrange for them to be picked up. I would not call 4 unreturned phone calls "phone tag" and would appreciate you respecting my complaint against your company more than to call it that.    
Regards,
[redacted]

September 22, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office