Waste Management

February 27, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
In response to your last comment, our billing department provided a final invoice for the removal fees. Please see revised invoice, if you have questions or comments regarding the invoice, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

June 17, 2016 [redacted]  Revdex.com Complaint#[redacted]  Re: Waste Management Account# [redacted]   Dear Mr. [redacted], The recent annual price increase was in January, on your invoice we explained an increase occurred and by paying the invoice you accepted the increase. See Below, in addition I attached your invoice for January. “Please note your service rate has increased for services covered on your current or next invoice. Your new service rate may be based on any number of factors, including adjustments to cover increases in the Consumer Price Index (now tied to the Water, Sewer, and Trash Collection CPI published by U.S. Bureau of Labor Statistics), increased costs of servicing your account, such as disposal costs, or other costs specific to the waste industry, or for us to achieve acceptable operating margins. To the extent required by your customer service terms, your consent to your new service rate will be effective upon your invoice payment.” [redacted] requested to terminate the Agreement with Waste Management of Minnesota, Inc. and Waste Management of Minnesota, Inc. agreed to cancel your service effective March 04, 2016 and release [redacted] from liquidated damages. An adjustment of $431.83- was issued in good faith to lower the removal charges and remove the finance charges. This leaves you with a balance of $334.58 for February’s service we provided and one removal charge.  Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.   Very Respectfully, Victoria [redacted] WM Cares Corporate

February 19, 2015
 
[redacted]
12600 50th Avenue North
Plymouth, MN 55442
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, you canceled your account effective 8/28/2014, leaving a balance of $69.92 for 7/1/2014 to 8/28/2014. You did not make any payments on your account; you were charged finance fees for each month you did not pay the balance. On 01/01/15 your account balance was $101.54; on 1/2/2015 you made a partial payment of $35.68, leaving your account balance of $65.68.   Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]

The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem.
Your Account Manager [redacted] confirmed she tried to reach you at ([redacted]) and was unsuccessful, she mentioned she left you a detail message regarding the cancellation. Please provide the best telephone number you can be reached so that we can resolve your cancellation request.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

February 4, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],        
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager [redacted] spoke to you and service issue was resolved. [redacted] also confirmed our driver is scheduled to pick up your recycle today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Nothing else to talk about here. We certainly do not agree. My complaint stands. Over charging a customer and a company CSR admitted it but management obviously does not see it or they do not want to see it. I did change service provider and still feel I was overcharged and the company refuses to make it right. Not worried about the money as much as I want other customers to see what Waste Management stands for. It is surly not a customer oriented business. I want the complaint to stand where others can see it please. A A+ rating with all these complaints tells me Revdex.com is not doing there job also. 
Regards,
 [redacted]

July 24, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account # [redacted]
 
Hello [redacted],
In response to your last comment, your account has been canceled effective 7/21/2017 and our container has been removed. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

November 10, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account[redacted]
 
[redacted]
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the removal of our container and appreciate the opportunity to address your concerns.
Route Manager Retha confirmed our driver removed the container today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

March 15, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
 
Oscar confirmed he spoke to you today; your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Respectfully,
Nancy G[redacted]
Waste Management Corporate office

February 17, 2015
 
[redacted]
[redacted]
Medina, OH 44256
 
Re: Revdex.com Complaint# 10450965
WM Account# [redacted]
 
[redacted],                         
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
 
Upon review of your account, our billing department submitted a reversal on 2/17/15 for $50.00 back to your Visa card ending in [redacted]. Please allow 3-5 business days for the reversal to appear in your credit card account. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

August 12, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide...

you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Simply put, again.  The copies of the 2 invoices I am requesting are the copies of the actual invoices that got sent to my house at the end of my service with WM.  First one only had $180.60 as a final bill stated on it nothing more.  The next invoice was under $10.00, believe to be $6.00.   Not new invoices with numbers and back dates on them.  The actual copies of the 2 invoices in dispute.      
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
My local Waste Management finally picked up my recycling bin Friday evening, after I had filed this complaint.  I also received a very nice follow-up phone call of apology from their corporate office.  My complaint is resolved.Thank you for helping me resolve my complaint.Sincerely,[redacted]

April 20, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I apologize that you experienced issues with the delivery of your containers and appreciate the opportunity to address your concerns. At Waste Management, we...

are committed to providing exceptional and reliable customer service, and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
 
Your wife called on March 29, 2017, to setup services, and was advised of a delivery date for containers of 10 to 15 business days, which would have been no later than April 19, 2017.  You called again on April 12 to report that the containers have not been delivered. We reached out to our operations team, and they confirmed the containers were delivered on April 18, 2017.  Per your credit request, we reached out to the city of Bluffton, and were advised that you are not billed for trash service.  Again, please accept our apologies for the frustration caused by this situation.
 
Shoulld you have additional questions or concerns, or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

September 2, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Route Manager Alecia confirmed, she spoke to you and service issue was resolved. In addition a 2-month credit applied to your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I am the only person in America with that address. My bill is paid through my water bill with [redacted]. I hope that helps you identify my account. My trash has since been picked up, however my full recycling bin has not. My recycling bin I use in my house and then later dump in the outside bin is now also full and I have nowhere else to put anymore recyclables.

November 17, 2015
[redacted]
[redacted]. [redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our...

response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 8, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy Giblin
WM cares-Corporate Office

November 22, 2016
 
[redacted]
 
Revdex.com Complaint# 11836854
   Waste Management Account# 345-113372 POPP, TOM
 
Hello Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize...

for your recent service experience. At Waste Management, we are committed to providing exceptional and reliable service, however, the call you made to our corporate office does not reflect our standards.
I alerted our operations team and they confirmed that your yard waste was serviced. Our operations management team also coached our driver to ensure going forward we do not fail to service your yard waste.  In addition, I will follow up with you weekly for a month to confirm service.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Very Respectfully,
[redacted] Giblin
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thank you for the prompt response and resolution to the problem.  The offer is fair.  I appreciate their interest in resolving this issue.Yours truly,[redacted]WM account # [redacted]Revdex.com Complaint ID# [redacted]