Waste Management

May 19, [redacted] *** [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the concerns It was a pleasure speaking with you today; per our conversation you confirmed Route Manager Larry spoke to you regarding the container issue I confirmed you would not be receiving a refund, due to Waste Management transferring the credit to your new accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G***

I apologize for our service failure and we are sorry to see you leaveIn regards to your refund, we will be happy to refund you any unused portion of your annual payment Your account is scheduled to cancel effective [redacted] once your account is cancelled we will remove our container/s within 1-business days I will issue a request to reverse the difference back to your credit card at that time If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted] WM cares-Corporate Office

February 18, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem After researching our internal records, our billing department submitted a reversal for $back to your Visa card ending in Please allow 3-business days for the reversal to appear in your credit card account Our containers are scheduled for removal on 02/23/Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G***

Revdex.com: In addition to reaching out to Revdex.com, I also notified the city that I live in of this problem, as Waste Management has a contract with them The city was able to use its clout to resolve the matter I would be content closing this complaint unless Revdex.com feels differently Please let me know Thank you,Nick T***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you so much - I was a customer for over years and was shocked at what the woman on the phone said to me that was so unlike any other communication I ever had from Waste Management So happy this is settled

November 13, [redacted] Re: Revdex.com Complaint [redacted] WM Account# [redacted] [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem After researching our internal records, your service was suspended multiple times due to late paymentsOur collections continued to call and send you letters regarding the past due balanceYour auto pay was setup on 01/30/2014; a payment was made for $leaving a credit of $Your February invoice was $which covered services for February, March, April and a reactivation fee .The credit of $applied to your February invoice leaving a balance of $Your auto payment on 2/14/was only for $again leaving a past due balance on your accountYour account continued to carry a past due balance causing your account to suspend and be charged reactivation fees In regards to the containers, our process is to remove WM owned containers once an account is canceled or inactive, as these are rentals and not offered for purchasePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted]

September 23, [redacted] ** [redacted] Revdex.com Complaint # [redacted] Waste Management Account # [redacted] [redacted] , [redacted] Hello Mrs [redacted] , I wanted to take this opportunity to most importantly, apologize for your recent service experience, I appreciate the opportunity to resolve your complaint Our records indicate you spoke with Oscar in our corporate departmentOscar explained per the route manager, your service included backdoor service however; you were placing your containers curbsideYour account now reflects curbside service and is being charged accordinglyI entered an adjustment for $75.62; this left you with a balance of $Our records show we received your payment of $on 09/22/2016, thank you Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

September 28, [redacted] Re: Revdex.com Complaint# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM cares-Corporate Office

October 14, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Hello Ms***, In response to your last comment, upon reviewing your account there were never any reported misses; when your account was suspended for nonpaymentOur collections department had no way of calling you, however, letters were sent to the address listed on the accountPer the billing, the city has an agreement with all of their residents to receive a low rate for trash serviceTherefore, when the resident does not pay their bill the services will be suspended and the billing continues If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:Waste Management has rectified the complaint to my satisfaction Thank you for all of your assistance

Revdex.com:The response from the company merely acknowledged that they received the complaint and will look into the matter, so it was not actually a resolution to the problem It is my understanding that they will contact Revdex.com once they have looked into it Thank you Mrs [redacted] ***

August 14, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Dear Mr [redacted] , I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you reached out multiple times to report we missed your trashOur agent advised the driver had already been out to service but your container was not curbsideShe explained we would collect double on your next service day, and you disagreed and requested we come out soonerWe reached out to our operations, and they confirmed we recovered your trash Our agent Tonya, attempted to reach you to confirm recovery but was unsuccessfulPlease provide the best telephone number you could be reached so that we may resolve your complaintAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

November 5, Re: Revdex.com Complaint# WM Account# 511- Hello MsCruces, In response to your last comment, I sent the request to the city to issue a month of credit for the service failure and you will see it on your next invoiceHowever I will not be reimbursing you for the pest infestationIf you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, [redacted] Giblin WM Cares-Corporate Office

July 6, [redacted] Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, [redacted] Waste Management Corporate - WM Cares

July 25, Revdex.com case # [redacted] Hello Ms [redacted] , I apologize that you experienced issues with your Bagster pick-up, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, our driver attempted to recover the Bagster from your property, but was unable to do so safelyWhen the driver arrived, he determined the alley was too narrow for the collectionI have attached the information that is provided with the Bagster which mentions ftclearance is needed to operate the craneBecause you are a valued customer, we refunded the $trip chargeAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

April 7, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello ***, I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching our internal records, you called on 03/29/2017, to report that our driver took your personal container when we servicedOur agent offered to issue a $credit on your account, and you were not satisfied and requested to speak to a route manager You called our corporate office on 4/4/and spoke to our agent ***, in regarding your missing container [redacted] alerted our operations team and requested a route manager call you Our route manager confirmed, he spoke to you and stated, we received the receipt and issued a credit for $on your accountAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

November 18, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns After researching our internal records, your account is at a zero balancePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

Revdex.com: MY garbage was not picked up while I was paying for service! The garbage piled up while I was still paying for garbage pickupYou need to pick up the rest of the trash immediatelyI will be taking my story to social media with pictures of the giant trash pile if you do not resolve this issue immediatelyI hope you will do the right thing and save yourself the embarrassment I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint WM has only partially resolved the service issue at handWM did not pickup our solid waste on our agreed upon scheduled pickup day of Wednesday, July 2017, until the following Wednesday, August On that day they picked up the then week old trash and collected their cartsWe still expect a refund of the remainder of our prepaid service fees, paid through August Regards, [redacted] ***

May 21, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns Route Manager [redacted] confirmed your container was serviced; our driver delivered the recycle containerPlease provide the best telephone number you can be reached so that we can resolve your service complaint If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy Giblin