Waste Management

I apologize for our service failure and we are sorry to see you leaveIn regards to your refund, we will be happy to refund you any unused portion of your annual payment Your account is scheduled to cancel effective [redacted] once your account is cancelled we will remove our container/s within 1-business days I will issue a request to reverse the difference back to your credit card at that time If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted] WM cares-Corporate Office

Hello Donald, This letter is in response to your Revdex.com complaint # [redacted] regarding your request to cancel your accountI sincerely apologize for any frustration you may have experienced On January 18, 2017, you contacted Waste Management to request pictures of container overage snapshots taken January 3, and 17, You discussed cancellation and were advised you were in a 3-year contract Sales representative Christian offered to work with you by offering to credit the overage charges if you increased container size, which would eliminate future overage charges, and you declined the offer and requested to cancel your account In reviewing your service agreement, [redacted] signed a Service Agreement ("Agreement") with Waste Management which took effect on June 23, for thirty-six (36) months [redacted] can still elect to cancel the Agreement; per Section of the Agreement, he will contractually owe liquidated damages for early termination On February 13, 2017, a Liquidation Damages letter was sent to you and your account will be cancelled within the next hours, with the container removed within the next to business days Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

Revdex.com: In addition to reaching out to Revdex.com, I also notified the city that I live in of this problem, as Waste Management has a contract with them The city was able to use its clout to resolve the matter I would be content closing this complaint unless Revdex.com feels differently Please let me know Thank you,Nick T***

May 19, [redacted] *** [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the concerns It was a pleasure speaking with you today; per our conversation you confirmed Route Manager Larry spoke to you regarding the container issue I confirmed you would not be receiving a refund, due to Waste Management transferring the credit to your new accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G***

July 11, Revdex.com File# [redacted] Re: Waste Management Account# [redacted] [redacted] I am referencing the above-mentioned Revdex.com complaint you filed against Waste ManagementI apologize for your customer experience and appreciate the opportunity to address your concerns I am in the process of reviewing your account and we will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, [redacted] Waste Management Corporate - WM Cares

September 28, [redacted] Re: Revdex.com Complaint# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM cares-Corporate Office

November 18, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns After researching our internal records, your account is at a zero balancePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

August 14, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Dear Mr [redacted] , I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you reached out multiple times to report we missed your trashOur agent advised the driver had already been out to service but your container was not curbsideShe explained we would collect double on your next service day, and you disagreed and requested we come out soonerWe reached out to our operations, and they confirmed we recovered your trash Our agent Tonya, attempted to reach you to confirm recovery but was unsuccessfulPlease provide the best telephone number you could be reached so that we may resolve your complaintAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

July 27, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Hello [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching our internal records, Account Manager [redacted] confirmed he is working with you regarding your ratesShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Nancy G [redacted] Waste Management Corporate - WM Cares

July 25, Revdex.com case # [redacted] Hello Ms [redacted] , I apologize that you experienced issues with your Bagster pick-up, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, our driver attempted to recover the Bagster from your property, but was unable to do so safelyWhen the driver arrived, he determined the alley was too narrow for the collectionI have attached the information that is provided with the Bagster which mentions ftclearance is needed to operate the craneBecause you are a valued customer, we refunded the $trip chargeAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

September 28, Cynthia [redacted] Caffin Drive Beaumont, TX Revdex.com Complaint# [redacted] Waste Management Account# [redacted] , JEFFERY AND CYNTHIA Dear Mrs [redacted] This is in response to the above-mentioned Better Business Bureau complaint I apologize for your service experience and appreciate the opportunity to address your concerns regarding removal of our recycle container Upon receipt of your complaint, I alerted our operations management team to remove the recycle container from your propertyI received confirmation from our route manager your container is removedI called you to confirm this and left you a couple of messages Once again, please accept my apology for the frustration this caused youShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy Giblin Waste Management Corporate - WM Cares

October 14, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Hello Ms***, In response to your last comment, upon reviewing your account there were never any reported misses; when your account was suspended for nonpaymentOur collections department had no way of calling you, however, letters were sent to the address listed on the accountPer the billing, the city has an agreement with all of their residents to receive a low rate for trash serviceTherefore, when the resident does not pay their bill the services will be suspended and the billing continues If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

April 7, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello ***, I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching our internal records, you called on 03/29/2017, to report that our driver took your personal container when we servicedOur agent offered to issue a $credit on your account, and you were not satisfied and requested to speak to a route manager You called our corporate office on 4/4/and spoke to our agent ***, in regarding your missing container [redacted] alerted our operations team and requested a route manager call you Our route manager confirmed, he spoke to you and stated, we received the receipt and issued a credit for $on your accountAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

November 13, [redacted] Re: Revdex.com Complaint [redacted] WM Account# [redacted] [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem After researching our internal records, your service was suspended multiple times due to late paymentsOur collections continued to call and send you letters regarding the past due balanceYour auto pay was setup on 01/30/2014; a payment was made for $leaving a credit of $Your February invoice was $which covered services for February, March, April and a reactivation fee .The credit of $applied to your February invoice leaving a balance of $Your auto payment on 2/14/was only for $again leaving a past due balance on your accountYour account continued to carry a past due balance causing your account to suspend and be charged reactivation fees In regards to the containers, our process is to remove WM owned containers once an account is canceled or inactive, as these are rentals and not offered for purchasePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted]

April 28, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your invoices and appreciate the opportunity to address the problem After researching our internal records, we agreed to waive the reactivation fee one more time as a courtesyIf you are not receiving your invoices in your inbox, please check your Junk mail box to see if your invoices are going thereIf you still are not receiving them, please contact our EZPay department at 1-866-834-2080, option Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, [redacted]

Revdex.com: MY garbage was not picked up while I was paying for service! The garbage piled up while I was still paying for garbage pickupYou need to pick up the rest of the trash immediatelyI will be taking my story to social media with pictures of the giant trash pile if you do not resolve this issue immediatelyI hope you will do the right thing and save yourself the embarrassment I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:Waste Management has rectified the complaint to my satisfaction Thank you for all of your assistance

Revdex.com:The response from the company merely acknowledged that they received the complaint and will look into the matter, so it was not actually a resolution to the problem It is my understanding that they will contact Revdex.com once they have looked into it Thank you Mrs [redacted] ***

July 6, [redacted] Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, [redacted] Waste Management Corporate - WM Cares

May 21, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns Route Manager [redacted] confirmed your container was serviced; our driver delivered the recycle containerPlease provide the best telephone number you can be reached so that we can resolve your service complaint If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy Giblin