Waste Management

August 25, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity [redacted] your concerns.
Route Manager [redacted] confirmed, he spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

May 22, 2015
 
[redacted]
[redacted].
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# 235-116840 [redacted], [redacted]
 
Dear Mr. [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concern.
In review of your account, when you called on May 08, 2015 our customer service representative cancelled your account per your request. At that time your refund request was sent to our customer service lead for approval.  I show we owe you a refund of $52.50, which we are in the process of expediting.
 We are sorry to see you go, and have appreciated you being a valued customer.  If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]  or by phone at [redacted] option *.
 
Here to Serve,
[redacted]
WM Cares-Corporate Office

January 23, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
         
It was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager [redacted] spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

Revdex.com:
This letter is to inform you that Waste Management has proposed for my complaint, filed on 8/29/2016 and assigned ID [redacted], to reduce the bill in half from $123.59 to $61.79.  While I do not agree that I owe anything, I have decided to accept this settlement. While on the phone with them, I made a phone charge payment of the agree to $61.79 to bring my balance to zero and they forwarded me an email confirmation of the payment (attached).  Since Waste Management has denied access to my on-line Waste Management account, I can not confirm that they have in fact credited the half ($61.80) they agreed to.
Regards,
[redacted]

July 22, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Operations confirmed our driver serviced your container, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

July 22, 2016
                     
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

November 14, 2016
 
Re: Revdex.com Complaint [redacted]
 
Hello [redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
Upon...

research, our billing department confirmed, that because we were unable to service your [redacted] we reversed your payment of $179.00 back to your [redacted] In addition, we did not charge you the $50.00 trip charge. At this time, no further refunds are due.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

April 25, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account[redacted]
 
Hello Matthew,
I apologize that you experienced issues with your account, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times regarding your rates. We offered to lower your rate and you declined and requested to cancel your account.
[redacted] Church signed a Service Agreement ("Agreement") with Waste Management, which took effect on January 1, 2015 for thirty-six (36) months. Pursuant to Section 2 of the Term, the term of this Agreement is set forth on the service summary sheet, which ends January 1, 2018.  Please see attached Service Agreement.
[redacted] Church can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
If [redacted] Church would like to continue with the cancellation, please email Account Manager K[redacted] Williams at [redacted] or email k[redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

July 9, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

June 22, 2015
 
[redacted]
Dayton, Oh 45419
Re: Revdex.com Complaint# [redacted]
Waste Management Account# -[redacted]
 
Dear [redacted],      
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-[redacted].
 
Respectfully,
Victoria Hook
WM Cares-Corporate Office

August 5, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Route Manager Jason confirmed, he spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

October 12, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
Senorina confirmed she attempted to reach you at [redacted] and was unsuccessful. Please provide the best telephone number you can be reached so that we can resolve the billing complaint.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

May 11, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on June 19, 2012 for thirty six (36) months. Pursuant to Section 2 of the Agreement the initial term of the agreement is for thirty-six (36) months and Agreement is set forth on the service summary sheet of this Agreement and shall automatically renew for an additional twelve (12) month renewal term, if [redacted] does not notify Waste Management in a written certified letter of termination, at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term. Please see attachment.
[redacted] failed to give Waste Management notice of termination within Section 2’s allotted time period. Therefore the Agreement automatically renewed for an additional 12-months (12) ending on June 19, 2016.
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination. Please see attachment.
If [redacted] would like to continue with the cancellation, please contact Account Manager [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

December 29, 2015
[redacted]
[redacted]
Re: Revdex.com Case # [redacted]
Waste Management Account# [redacted]
Dear [redacted],
I wanted to take this opportunity to most importantly, apologize for the missed services you have been experiencing.  We take these concerns very seriously and will immediately take action to correct them.
I received confirmation from our operations management team your green waste was serviced yesterday 12/28/2015 and I would like to confirm this with you. I also would like to mention your next service day is Saturday January 2nd as we will not be running on January 1st.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]   or by phone at [redacted].
Respectfully,
Victoria H[redacted]
Customer Experience Agent - WM Cares
Waste Management
2625 W. Grandview Road, Suite 160
Phoenix, AZ 85023

April 06, 2016
 
 
 
Wayne C[redacted]
 
Waste Management Account# [redacted] WPC ROOFING LLC
 
    Revdex.com File# [redacted]
 
 
 
Dear Mr. C[redacted],
 
Reference is made to the...

above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3 and ask for [redacted]
 
 
 
Very Respectfully,
 
Victoria H[redacted]
WM Cares Corporate

August 3, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our...

response.
We received your Revdex.com complaint, but were unable to locate an account with the information provided. In order to better assist you, we’ll need a little more information. Can you please provide the name on the account, account number or the township in which you are located or homeowners association, mobile home community, if applicable?
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

March 30, 2015
[redacted]
[redacted]
[redacted], MN [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Our apologies as after reviewing we have realized we never responded to your inquiry. Today, we do want to acknowledge receipt of...

your issue and offer the following response.
After researching our internal records, I found your payments applied to your old account# 593-319902.  Our billing department transferred your payments to your new account# [redacted]. In addition, the late fee and a two-week credit also applied to your account. Currently your account is showing a credit of $51.17; please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option 3.
Cordially,
Nancy G[redacted]

[redacted]
 
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

June 8, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

February 8, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option **
 
Respectfully,
Nancy [redacted]
Waste Management Corporate