Waste Management

September 28, Cynthia [redacted] Caffin Drive Beaumont, TX Revdex.com Complaint# [redacted] Waste Management Account# [redacted] , JEFFERY AND CYNTHIA Dear Mrs [redacted] This is in response to the above-mentioned Better Business Bureau complaint I apologize for your service experience and appreciate the opportunity to address your concerns regarding removal of our recycle container Upon receipt of your complaint, I alerted our operations management team to remove the recycle container from your propertyI received confirmation from our route manager your container is removedI called you to confirm this and left you a couple of messages Once again, please accept my apology for the frustration this caused youShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy Giblin Waste Management Corporate - WM Cares

April 28, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your invoices and appreciate the opportunity to address the problem After researching our internal records, we agreed to waive the reactivation fee one more time as a courtesyIf you are not receiving your invoices in your inbox, please check your Junk mail box to see if your invoices are going thereIf you still are not receiving them, please contact our EZPay department at 1-866-834-2080, option Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, [redacted]

July 27, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Hello [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching our internal records, Account Manager [redacted] confirmed he is working with you regarding your ratesShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Nancy G [redacted] Waste Management Corporate - WM Cares

[redacted] 4, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your container delivery and appreciate the opportunity to address the problem [redacted] *** confirmed our driver delivered your container todayPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option * Cordially, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]The amount you provided is different than the one I received with negative balance of (see the attachment)If the amount is correct, please adjust the statement accordinglyIn addition, please withdraw the debt request from Receivable Management Service and make sure there is no negative impact on my credit history.The overall experience with WM is horribleIt took me at least different phone calls to customer service and months to retrieve the money I overpaidThen, WM sent the incorrect refund amount to meWithout any communication with me, WM went to debt collector to ask the money back for more than I actually ownedIronically, this time, it only took WM one month to reactThen, more calls with both debt collector and WM, still no one can figure out what happened I totally lost hope on WM and the way they treat their customers Regards,

October 21, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello Regina, I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After reviewing your account, we invoiced you a reactivation charge, one-week of service and the removal charge, bringing the balance of $In addition, on 4/20/we waived a previous reactivation charge, because you are valued customerI agreed to credit half of the second reactivation charge, bring your balance to $ Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

August 11, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Hello Ms [redacted] , I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching our internal records, I issued a one-time courtesy to waive the reactivation charge of $We recommend setting up auto pay at wm.com to avoid any future reactivation chargesShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

January 15, Re: Revdex.com Complaint # [redacted] Hello [redacted] , I apologize that you experienced issues with your billing and appreciate the opportunity to address your concernsAfter reviewing your account, you spoke to Account Manager, Amanda, who advised you that a credit for overages in the amount of $was placed on your account and that no further adjustments would be madeShe explained the cause for the overages and recommended an increase to your services to avoid any further overages chargesAt this time, all charges are valid with no further creditsIf you would like to make changes to your service level, please contact Account Manaqger, Amanda, at [redacted] Again, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Jeanne D Customer Experience Agent- WM Cares

[redacted] 21, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem [redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on [redacted] 15, for thirty six (36) monthsThe term runs through [redacted] 15, 2015, please see attachment [redacted] , can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination If [redacted] would like to continue with the cancellation, please contact [redacted] at [redacted] or email [redacted] Cordially, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me thank Goodnerss for [redacted] and her fairness that reaches all the way to [redacted] ....thank you for the help and wonderful resultsall is well and quiet here in [redacted] [redacted]

December 21, [redacted] ** [redacted] ***, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# ***- [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

September 8, Revdex.com File# [redacted] Re: Waste Management Account# [redacted] Hello ***, I wanted to take this opportunity to most importantly, apologize for your recent billing experienceWe take these concerns very seriously and will immediately take action to correct them It was a pleasure speaking to you today; thank you for confirming we serviced your trashPer our conversation, we issued a one-time courtesy to waive the reactivation charge of $We recommend setting up auto pay at WM.com to avoid any future reactivation charges Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

April 14, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Respectfully, Nancy [redacted] Waste Management Corporate

January 5, [redacted] Rd [redacted] , TX [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

Sent: Wednesday, July 05, 5:PMTo: drteamSubject: RE: Revdex.com File # [redacted] Waste Management Account [redacted] *** Our agent Jody spoke with Mr [redacted] and confirmed he was servicedThank you,Victoria

September 10, [redacted] Ave [redacted] , PA [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

[redacted] ***, [redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on [redacted] ***Pursuant to Section of the Agreement the initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional thirty six months (36) month renewal term if [redacted] does not notify Waste Management in a written notice of termination, at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attachment [redacted] failed to give Waste Management notice of termination within Section 2’s allotted time periodTherefore the Agreement automatically renewed for an additional 36-months (36) ending on [redacted] *** [redacted] can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination If [redacted] would like to continue with the cancellation, please contact Account Manager [redacted] at [redacted] or email [redacted] Cordially, [redacted] WM cares-Corporate Office

July 20, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns Upon reviewing your account, it closed effective 12/08/and your final invoice was $The breakdown of the charges are the removal charge of $plus fuel/environmental and local/state tax; the proration of service from 12/– 12/Waste Management received a payment of $on 01/08/leaving a balance of $However you have not made any other payments, therefore every month there is an outstanding balance you are invoiced late chargesPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, Nancy WM Cares-Corporate Office

December 28, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] BOB [redacted] Dear [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Respectfully, Victoria H [redacted] Customer Experience Agent - WM Cares

July 17, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns After researching our internal records, the account is canceled and at a zero balancePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] Cordially, Nancy [redacted] WM cares-Corporate Office