Waste Management

November 5, Re: Revdex.com Complaint# WM Account# 511- Hello MsCruces, In response to your last comment, I sent the request to the city to issue a month of credit for the service failure and you will see it on your next invoiceHowever I will not be reimbursing you for the pest infestationIf you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, [redacted] Giblin WM Cares-Corporate Office

September 23, [redacted] ** [redacted] Revdex.com Complaint # [redacted] Waste Management Account # [redacted] [redacted] , [redacted] Hello Mrs [redacted] , I wanted to take this opportunity to most importantly, apologize for your recent service experience, I appreciate the opportunity to resolve your complaint Our records indicate you spoke with Oscar in our corporate departmentOscar explained per the route manager, your service included backdoor service however; you were placing your containers curbsideYour account now reflects curbside service and is being charged accordinglyI entered an adjustment for $75.62; this left you with a balance of $Our records show we received your payment of $on 09/22/2016, thank you Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint WM has only partially resolved the service issue at handWM did not pickup our solid waste on our agreed upon scheduled pickup day of Wednesday, July 2017, until the following Wednesday, August On that day they picked up the then week old trash and collected their cartsWe still expect a refund of the remainder of our prepaid service fees, paid through August Regards, [redacted] ***

January 15, Re: Revdex.com Complaint # [redacted] Hello [redacted] , I apologize that you experienced issues with your billing and appreciate the opportunity to address your concernsAfter reviewing your account, you spoke to Account Manager, Amanda, who advised you that a credit for overages in the amount of $was placed on your account and that no further adjustments would be madeShe explained the cause for the overages and recommended an increase to your services to avoid any further overages chargesAt this time, all charges are valid with no further creditsIf you would like to make changes to your service level, please contact Account Manaqger, Amanda, at [redacted] Again, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Jeanne D Customer Experience Agent- WM Cares

September 8, Revdex.com File# [redacted] Re: Waste Management Account# [redacted] Hello ***, I wanted to take this opportunity to most importantly, apologize for your recent billing experienceWe take these concerns very seriously and will immediately take action to correct them It was a pleasure speaking to you today; thank you for confirming we serviced your trashPer our conversation, we issued a one-time courtesy to waive the reactivation charge of $We recommend setting up auto pay at WM.com to avoid any future reactivation charges Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

December 21, [redacted] ** [redacted] ***, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# ***- [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

August 11, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Hello Ms [redacted] , I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching our internal records, I issued a one-time courtesy to waive the reactivation charge of $We recommend setting up auto pay at wm.com to avoid any future reactivation chargesShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

October 21, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello Regina, I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After reviewing your account, we invoiced you a reactivation charge, one-week of service and the removal charge, bringing the balance of $In addition, on 4/20/we waived a previous reactivation charge, because you are valued customerI agreed to credit half of the second reactivation charge, bring your balance to $ Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]The amount you provided is different than the one I received with negative balance of (see the attachment)If the amount is correct, please adjust the statement accordinglyIn addition, please withdraw the debt request from Receivable Management Service and make sure there is no negative impact on my credit history.The overall experience with WM is horribleIt took me at least different phone calls to customer service and months to retrieve the money I overpaidThen, WM sent the incorrect refund amount to meWithout any communication with me, WM went to debt collector to ask the money back for more than I actually ownedIronically, this time, it only took WM one month to reactThen, more calls with both debt collector and WM, still no one can figure out what happened I totally lost hope on WM and the way they treat their customers Regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me thank Goodnerss for [redacted] and her fairness that reaches all the way to [redacted] ....thank you for the help and wonderful resultsall is well and quiet here in [redacted] [redacted]

January 5, [redacted] Rd [redacted] , TX [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

[redacted] 4, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your container delivery and appreciate the opportunity to address the problem [redacted] *** confirmed our driver delivered your container todayPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option * Cordially, [redacted]

[redacted] 21, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem [redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on [redacted] 15, for thirty six (36) monthsThe term runs through [redacted] 15, 2015, please see attachment [redacted] , can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination If [redacted] would like to continue with the cancellation, please contact [redacted] at [redacted] or email [redacted] Cordially, [redacted]

April 14, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Respectfully, Nancy [redacted] Waste Management Corporate

December 28, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] BOB [redacted] Dear [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Respectfully, Victoria H [redacted] Customer Experience Agent - WM Cares

July 17, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns After researching our internal records, the account is canceled and at a zero balancePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] Cordially, Nancy [redacted] WM cares-Corporate Office

September 10, [redacted] Ave [redacted] , PA [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

[redacted] ***, [redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on [redacted] ***Pursuant to Section of the Agreement the initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional thirty six months (36) month renewal term if [redacted] does not notify Waste Management in a written notice of termination, at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attachment [redacted] failed to give Waste Management notice of termination within Section 2’s allotted time periodTherefore the Agreement automatically renewed for an additional 36-months (36) ending on [redacted] *** [redacted] can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination If [redacted] would like to continue with the cancellation, please contact Account Manager [redacted] at [redacted] or email [redacted] Cordially, [redacted] WM cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until Waste Management concludes their "internal review" of my complaint and concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I did reach out to them and they said it cost $to deliver a new dumpsterWhen we signed up none of this was suggested, recommended, offered or even discussedI spent over an hour on the phone with the gentleman registering for the garbageI'm just trying to make sure we don't have any surprises on next months billAre you able to verify thatI most definitely will contact the local department [Provide details of why you are not satisfied with this resolution.] Regards,