Waste Management

July 24, 2015
 
[redacted] A [redacted]
3719 S Grove Street
Englewood, CO 80110
Re: Revdex.com Complaint# [redacted]
 
Waste Management Account# [redacted]
 
Mr. [redacted],     
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
In regards to your service concerns; I am reviewing your account to better understand what caused the miscommunication and will review with the local office of any process and improvements needed. I appreciate you alerting us to this situation and I assure you we will address all issues found. I will issue a refund request for $80.32, please allow 4-6 weeks for processing.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-6200 option 3.
 
Victoria H[redacted]
Customer Experience Agent - WM Cares
         
Waste Management
[redacted] W. Grandview Road, Suite [redacted]
Phoenix, AZ [redacted]

August 1, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

February 10, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
Hello [redacted],
In response to your last comment, you will receive a new updated final invoice and will only be charged for services up to the cancellation date of February 5, 2017.  Once your invoice is processed we will ensure it is correct. Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

August 13, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

November 6, 2014
 
 
[redacted]
 
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]     
 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
 
After researching our internal records, there have not been any payments made to the account. In your area, there is no deposit required and after listing to the call the representative did not take any prepayment at the time you setup the service. Can you please provide the proof of payment so that we can research?
 
You called on 11/05/2014; the representative advised you of a credit on the account. I apologize for the wrong information given to you; the credit of $36.01 is to zero out the account so you will not owe anything. Please accept our apologies for the frustration caused by this situation.
 
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

April 5, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account0#[redacted]
 
Dear Mr. [redacted],
 
After researching our internal records, an adjustment applied to your account $62.61 and your account is at a zero balance. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Respectfully,
Nancy G[redacted]
Waste Management Corporate office

December 02, 2015
[redacted]
[redacted]
[redacted], MO [redacted]
Re:  Revdex.com Complaint# [redacted]
Waste Management Account# [redacted] City of Jennings
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
My sincere apologies for our service failure, an adjustment of $24.30 has been placed on your account to reflect a credit for one month of service. In regards to your service concerns; I am reviewing your account to better understand what caused the miscommunication breakdown and will review with the local office and operation teams of any process improvements needed. I appreciate you alerting us to this situation and I assure you we will address any and all issues found.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-6200 option 3.
Respectfully,
[redacted]
Customer Experience Agent - WM Cares
Waste Management
[redacted]
Phoenix, AZ [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11922808, and find that this resolution would be satisfactory to me.  As far as I am concerned no more communication is necessary as they do not want to refund my money. Waste Management has poor business practices and do not care for their customers! They breached their contract with us and refuse to make it right. We are done wasting our time with Waste Management! We are glad to be rid of the headache!! 
Joseph [redacted]

June 8, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Route Manager [redacted] confirmed our driver serviced your container; he mentioned he spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

January 5, 2015
[redacted]
[redacted]
Milton, FL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],        
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 15, 2016
 
 
[redacted]Revdex.com File# [redacted]
 
    RE: Waste Management [redacted]   [redacted]
 
[redacted]
 
I am referencing the above-mentioned Better Business...

Bureau complaint you filed against Waste Management. I apologize for your customer experience and appreciate the opportunity to address your concerns.
 
We are in the process of reviewing your account and need additional information, may you please provide us with your complete address so we may locate your account and provide you with a response; we appreciate your time and patience.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
 
 
Very Respectfully,
Victoria
WM Cares Corporate
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Sent: Friday, March 09, 2018 10:34 AMTo: drteamSubject: Regarding Complaint #[redacted] Dear Revdex.com associate,This complaint was resolved to my satisfaction but I did not know how to enter that in your system, so your system has automatically closed the case after a time period and marked it as customer dissatisfied. This is not true. To be fair to the business which addressed the complaint promptly and satisfactorily, if possible please mark the complaint as resolved to the customer's satisfaction.Thank you,[redacted]

February 2, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
It was a pleasure speaking with you today regarding your Waste Management account. I apologize again for our service failure and was happy to hear your trash container/s was serviced. Once again I wanted to let you know the phone number to the corporate complaint department is below should you have further questions or concerns.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

February 2, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]         
The Revdex.com informed...

us about the complaint you filed against Waste Management. I apologize that you experienced service issues and appreciate the opportunity to address your concern.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

April 19, 2016
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Dear Mr. [redacted],
Manuela confirmed she spoke to you today; you confirmed your trash was serviced yesterday. In addition, Routing Manager Kyle confirmed he spoke to you regarding the service issues. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
WM Cares-Corporate Office

August 2, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
From: [redacted] Sent: Monday, [redacted]5, 2014 12:5* PM To: [redacted] Subject: Complaint ID [redacted]   Hello,   Just writing to let you know that this complaint has been resolved by the **rties.   Thank you!   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I understand that the company made concessions regarding my account, but they were not satisfactory as I paid more than the service I actually received in regards to the dumpster rental, and especially when considering the awful processes by which the company manages it's customers and handles mistakes on their end.  In my final phone call with them, it was revealed that the whole breakdown in communication on their end was because an employee was handling my case on his personal e-mail, rather than in a separate company e-mail account, and that because he worked outside of his instructions, the delays and additional charges were to now be made by me.  In addition, the company waited until the last minute to address the case with me a final time rather than getting back to me in a timely basis - though customer service, whom I had last spoke with, assured me they would review it and get back to me.  The representative in the final phone call was going to forward my case on to a supervisor to pursue more than the amount she was able to credit me, but that person was out of the office and unable to review it before the deadline of the very next day.Again, their response of "we gave you some amount, so you are owed no more" is missing the point.  Their attempts to get the maximum out of my pocket when they were at fault the entire time is upsetting and absurd.I would like to pursue any path that can make it known to other potential customers that the company is inept, and that potential customers should avoid this company at all costs.
Regards,
Sam [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution is still pending.  The business is reviewing their records regarding my complaint.

September 1, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that...

you experienced issues with the delivery of your containers and appreciate the opportunity to address your concerns.
Senorina confirmed she spoke to you today; you confirmed you received your containers. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office