Waste Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Via phone conversation, Waste Management agreed to drop the disputed charges on my account.

July 17, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
Operations confirmed our driver removed the container; again please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

July 31, 2015
 
[redacted]
[redacted]
Colorado Springs, CO [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Route Manager Randall attempted to reach you at 719-502-9887 and was unsuccessful. Please provide the best telephone number you can be reached so that we can resolve your service complaint.
Per the refund request, it is stated on your January, April and July invoices, you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]

May 22, 2015
 
[redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear [redacted],      
The Revdex.com contacted us to let us know about the...

complaint you filed against Waste Management. I apologize that you experienced service and billing issues and appreciate the opportunity to address your concern.
 
Residents in West Virginia are not given credits/adjustments due to weather related service delays. This is done in accordance with the Public Services Commission (which regulates our services/pricing) in the state of WV. The PSC is aware that we may not be able to service due to inclement weather, and we will service all generated waste when we are able to return safely for service. It is for this reason that we do not provide credits.  
 
You are in a mandatory service area which requires your service to remain open.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
[redacted]
WM Cares-Corporate Office

[redacted] 2, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],        
 
Reference made to the above-mentioned Better...

Business Bureau complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
Cordially,
[redacted]
[redacted]

November 6, 2015
 
Re: Revdex.com Complaint# 10869288
WM Account# 011-153731
 
Hello Ms. Wood,
 
In response to your last comment, I issued another-week of credit to your account, brining your balance to $36.20. If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted] Giblin
WM Cares-Corporate Office

July 15, 2015
 
[redacted]
[redacted] Ave
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the concern.
It was a pleasure speaking with you; per our telephone conversation, all charges from our write off accounts were valid and no refunds are owed. In addition your write-off accounts [redacted] and [redacted] are at a zero balance.
Your Account Manager Stephen confirmed he spoke to you regarding account [redacted], he stated the account canceled effective 7/14/2015 without penalties.  Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option 3.
 
Cordially,
Nancy
WM Cares-Corporate Office

June 24, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
I alerted our operations team and they confirmed all the bags were serviced. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  However, please relay to the business that I sent a payment to the account [redacted] that they have closed, so they need to make sure that my payment is credited to the legitimate account.
 
[redacted]

October 3, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
I alerted our operations team; received confirmation that the dumpster was removed on 9/28/2016. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Message did not make any sense, and needs to be specific about resolution. Please be clear on path forward. 
Regards,

April 20, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
Operations confirmed driver removed the container today; I submitted an adjustment for $100.00 to your account leaving a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
[redacted]

February 15, 2016
 
[redacted]
 
Re: [redacted] Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned [redacted] complaint you filed...

against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
Respectfully,
Nancy G[redacted]
Waste Management Corporate

January 21, 2016
 
[redacted]
[redacted].
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

June 22, 2015
 
[redacted]
[redacted]
Dayton, Oh 45419
Re: Revdex.com Complaint# [redacted]
Waste Management Account# -[redacted]  [redacted]
 
Dear [redacted],      
Reference is made to the above-mentioned Better...

Business Bureau complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-[redacted].
 
Respectfully,
Victoria Hook
WM Cares-Corporate Office

December 30, 2015
[redacted] Lakeside, OH 43440
Re: Revdex.com Case# [redacted]
Waste Management Account# [redacted]   [redacted]
Dear Jodi Kopanski,
This letter is in response to the above-mentioned Revdex.com complaint.
[redacted] signed a Service Agreement with Waste Management of Ohio, Inc. which took effect on April 1, 2011.  Pursuant to Section 2 of the Agreement, the initial term of the agreement is for thirty-six (36) months and the Agreement automatically renews for an additional thirty-six (36) month renewal term if [redacted] does not give Waste Management notice of termination ninety (90) days before the expiration of the initial term.  [redacted] failed to give Waste Management notice of termination within Section 2’s allotted time period. Therefore, the Agreement automatically renewed for an additional three year term on April 1, 2014.
Although the Agreement automatically renewed for an additional three year term, [redacted] can still elect to cancel the Agreement; however, per Section 7 of the Agreement, [redacted] will contractually owe liquidated damages (most recent monthly charges multiplied by three months) and removal charges.
I attached a copy of your service agreement for your records. We do value your business; should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
Respectfully,
[redacted]
Customer Experience Agent - WM Cares

March 15, 2016
 
 
[redacted]
[redacted]
[redacted]
 
 
Revdex.com Complaint# [redacted]
 
[redacted]   [redacted]
 
 
 
 
Dear [redacted],
 
Reference is...

made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding [redacted] matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
The business has agreed to research the complaint. We look forward to their response

September 8, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
In [redacted], it is a Mandatory trash service area; after an audit it was confirmed that parcel # [redacted], did not have an active account. Therefore, we created an account in the owner’s name [redacted] effective 07/01/2014; because it is a mandatory service area, the charges are valid.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

November 17, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted]      
 
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
It was a pleasure speaking with you today; per our telephone conversation, I confirmed with the [redacted] that your trash provider is Waste connections [redacted]
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office