Waste Management

August 2, 2016
 
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Nancy G[redacted]
Waste Management Corporate - WM Cares

June 7, 2017
 
Revdex.com case [redacted]
Re: Waste Management Account# [redacted]
 
Dear Mr. K[redacted]
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns.
Our agent David spoke with you yesterday and confirmed...

that our Routing Manager Roger went out to your home to do a site check. We determined that the reason for the service issues was due to items being placed into the recycle container that is not acceptable. Route Manager Roger placed new decal sticker on your recycling container to show what items are acceptable.
In addition, our trash driver will empty both containers on your next service day, Friday, June 9, 2017. Our agent David, will also follow up with you on Friday to ensure you are serviced. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
WM Cares Corporate

October 5, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action...

to correct them.
Thank you for taking our call yesterday; please accept my apologies for the for the service failure. Per your conversation with Manuela, you confirmed we recovered your trash on. At this time, no credits are due on your account.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, your account is at a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
Cordially,
[redacted]

October 20, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

November 1, 2016
 
James [redacted]
[redacted]
 
Waste Management Account#[redacted], JAMES & BIRGIT
   Re: Revdex.com Complaint# [redacted]
 
Dear James [redacted],
Thank you for the opportunity to address your service concerns. I would like to apologize for making you feel forced to do something that you feel uncomfortable doing; I understand how frustrating this must have been for you.
Our containers have a notice not to block them, but we are unable to keep the public from parking too close or in front of the carts. The only thing we are able to do is suggest, if you are comfortable doing so, is to ask the responsible party to please move or not block your containers since they will not be serviced. You may also want to consider filing a petition with the city to have signs installed prohibiting stopping or parking on your street on trash day.  
Again, please accept our sincere apology. Should you have additional questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Very Respectfully,
Victoria [redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]Company continues to do the bare minimum after all the issues.  I reject the proposed action as it would definitely not resolve my complaint.  Their idea of a December 28th solution is far different than mine.  Someone should give this company a reality check!  Waste Management MANAGED to WASTE my time again.  Pun intended.
Regards,SomeoneP.S.You think you're invincible, but I guarantee you're not.  Want to preview my new video that's ready for YouTube?  It's going to be Entilted "Waste Management Customer Service"Guess how much it costs to have one of those marketing companies grow your hits, popularity and tags? Less than ten bucks.  The four minute video is epic, and I bet some will watch the longer ones :)I thought you understood my last reply before?  I'm sorry that you didn't.  You've failed.

February 16, 2015
 
[redacted]
216 Cathill Rd
Sellersville, PA 18960
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],       
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

January 26, 2015
 
April C[redacted]
[redacted] State Highway * W
[redacted], WA [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
April C[redacted],  
 
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-6200 option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
On 7/25/15, Reference Number [redacted] in the amount of $90.79 was paid on account number [redacted] Invoice number [redacted]8 for the months of August 2015- October 2015.  On August 1, 2015,  the toter (trash can) was picked up after the letter sent out stated that service would continue until the end of August.  On August 14, 2015, at 1:47 p.m. a representative from phone number 434-984-3406 (Waste Management in Charlottesville, VA) called to apologize that the toter was picked up early due to confusion on their part and that the can would be returned and a full refund for the month of August would also be repaid since they were the ones that had made the error.  On August 17, 2015 the toter was returned and picked back up on September 1, 2015.  On 10/23/15, Reference Number [redacted] in the amount of $10.34 was issued back on the credit card.  If the $46.86 is processed back to the same card then the amount in dispute is $33.59 which would be for the month of August that the representative said would also be refunded.
Regards,
 [redacted]

March 8, 2018
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
I have resent all snapshot images as well as the service dates and times in an email. If you would like to discuss more service options, please contact Account Manager, Melissa, at [email protected]. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Monday, February 22, 2016 1:21 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]The resolution for my complaint has not been satisfied, the refund has not been received.  What now? Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
If I gave you my name and address when I call in, you would be able to locate the account that way.

December 22, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],         
 
Reference made to the above-mentioned...

Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

October 20, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concerns.
[redacted] signed a Service Agreement ("Agreement") with Waste Management which took effect on September 01, 2010 for thirty-six (36) months. Pursuant to Section 2 of the Agreement, the initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional thirty-six (36) months renewal term if [redacted] does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term. Please see attached Service Agreement.
[redacted] failed to give Waste Management notice of termination within Section 2's allotted time period. Therefore the Agreement automatically renewed for an additional 36-months.
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
If [redacted] would like to continue with the cancellation, please contact Account Manager Jamille S[redacted] at 800-249-3968 or email js[redacted]@wm.com .
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

February 4, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],        
 
Reference made to the above-mentioned...

Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I did talk to [redacted] at Waste Management and the issue was resolved.Regards,[redacted]

June 28, 2017
 
Revdex.com File # [redacted]
Re: Waste Management Account #[redacted]
 
Hello Mr. [redacted],
I apologize that you experienced issues with your refund request, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you contacted us multiple times to request your refund of $30.00. Our first agent advised you that we would send you the refund. Our second agent advised you of the no refund policy. After further review, we will honor your refund request, once we receive the check number and the date it’s mailed. Our agent Jody, will contact you with the information. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I was contacted by Waste management route manager and his explanation and problem solving fixed this ,  had hat been done immediately this would not have even been anissue! Kudo's to [redacted]!  He is a great employee!