Waste Management

March 13, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
After reviewing your account, your invoices were mailed to [redacted] until August 18, 2013, when you signed up for paperless billing. Since...

then we sent all notifications of the invoices available to view on www.wm.com to the email provided, [redacted]
On March 10, 2017, you spoke with Raul and verified the mailing address is correct, but the email address and telephone number were outdated. Raul confirmed, he updated the email to [redacted].[redacted].com and the phone number [redacted].
Raul explained all charges are valid, and you asked for a payment reduction or payment plan, and he connected you to our collections department who can assist with any payment plans.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I paid 48.00 for another 90gallon garbage bin for a years use.. it was hard to roll, scratched up in the front like someone has ran a car over it and rusty. I did not want to be responsible for a bin in such bad shape. I called not one but twice for Waste Management to switch it out...still they did not pickup the bin as I advised to their customer service reps twice that I left it in front of my garage for them to switch out.. 3 weeks later!!, they still did not switch it out. I really need 2 garbage bins as I have three kids who use a lot of garbage during summer time while school it out. I just want it exchanged for one that is in better condition and my money back adjusted for the three weeks that I have not been able to utilize it.
Regards,

March 23, 2016
 
 
[redacted]
Revdex.com Complaint# [redacted]
  Re: Waste Management Account# [redacted], [redacted]
 
 
 
 
Dear [redacted],
 
Thank you for your recent payment of $46.96. Due to the recent adjustment you have a credit b[redacted]ce of $23.48- which I will be more than happy to refund you. Please allow four to six weeks for your refund. I appreciate your patience and the opportunity to resolve your complaint.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I am currently working with [redacted] at Waste Management and hoping to have all issues resolved.  She was very nice and listened to all of my concerns.  The trash container has not only been left in the middle of the driveway but also left out on the gravel road which causes us to have to get out of our car on the road to move the bin to be able to enter our driveway.  This is not safe for us or any other drive that made come down the road.   [redacted] is moving forward to get everything to get everything back on track. She is going to keep in contact with us for the next month, so we are hoping this will take care of all the problems.  She also added an additional $11.00 credit to the first credit of $8.31 and we also notice a $5.00 administrative charge that we had been told we would not be getting if we went paperless and made payment each time [redacted] by either banking account or credit card. Was given wrong information on 02/23/17 by [redacted] she said our card didn't have to be put on file, that I could pay it every time myself. [redacted] stated that it has to be paperless and auto pay. She is going to give us an additional $5.00 credit to set it up as auto pay. She emailed me instructions on how to do it but I will need to call her because not sure about the pay on the 1st through the 15th which date I will need to choose to make sure account is paid on time. I appreciate the help that the Revdex.com has provided and also the quick response from [redacted] at the corporate office in [redacted]Sincerely,[redacted]

November 6, 2015
[redacted]
[redacted]
[redacted], GA [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/3/2014 11:56:01 AM and assigned ID [redacted]
The recycling has been picked up.  The troubleshooting as to why it was not picked up has been resolved.  We have discussed where they will pick it up from now on.
Regards,
[redacted]

January 14, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service.
Operations confirmed our driver serviced your trash and recycling today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

January 16, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],    
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

October 16, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

November 10, 2015
 
[redacted] [redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 10944663
WM Account# 582-1040801
 
[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

I spoke to [redacted]. He gave me the same response every route manager has been giving me for years. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

March 27, 2015
[redacted]
798 Prestige Point
Atlanta, GA 30349
Re: Revdex.com Complaint# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your claim and appreciate the opportunity to address the problem.
Route Manager Jesse LoScudo confirmed he spoke to you today regarding your claim; he stated he called Gallagher Bassett and requested they give you a call as soon as possible. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 20, 2015
 
[redacted] R. [redacted]
[redacted] *
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] R. [redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, I submitted a credit for $53.80, bringing your account to a zero balance. As well, we have notified the collection agency of your issue and stopped collection calls. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

April 20, 2016
 
 
 
[redacted]
 
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]
 
 
 
 
Dear Mr. Newcamp,
 
Thank you for the opportunity to resolve your billing complaint. I apologize for the frustration this inconvenience caused you.
 
Upon review of your account I show it is at a zero balance. We continued to invoice you because the account was reactivated in error. Your account is now closed and cancelled and is at a zero balance.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

July 26, 2016
                     
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

August 14, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Dear Mr. [redacted],
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you reached out multiple times to report we missed your trash. Our agent advised the driver had already been out to service but your container was not curbside. She explained we would collect double on your next service day, and you disagreed and requested we come out sooner. We reached out to our operations, and they confirmed we recovered your trash.
Our agent Tonya, attempted to reach you to confirm recovery but was unsuccessful. Please provide the best telephone number you could be reached so that we may resolve your complaint. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

March 24, 2017
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
In response to your last comment, the city was doing road work that did not allow our driver to service your location safely. Our operations, arranged with the city to service your street on Thursday March 23, 2017. Our agent attempted to reach you at [redacted] to explain the situation and was unsuccessful. Our operations confirmed, we recovered all recycle on your street on Thursday 23,2017. Again, accept our apologies for the frustration caused by this situation.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

[redacted] *, 2014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],        
 
In response to your last comment, our billing department confirmed, check #[redacted]4 for $75.68 went out today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
Cordially,
[redacted]

The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, your account ([redacted]) does not have a past due balance. Therefore, you will not be receiving any calls from our collections department.
Account ([redacted]) cannot be deleted from our system. However it has been closed and is no longer in use. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
[redacted]
WM Cares

In response to your last comment, you are invoiced $[redacted] per quarter for trash, recycle and yard waste. The $25.00 credited that was issued was a portion of the recycle service failure.
Route Manager [redacted] attempted to reach you at ([redacted]) and was unsuccessful, please provide the best telephone number you can be reached so that we can resolve your service complaint.  Again, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]