Waste Management

Hello Donald,
Thank you for confirming our dumpster was removed. Again, we apologize for the frustration caused by this situation. Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

June 26, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Route Manager Cory confirmed,  he spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thank you for your prompt action on this matter. It is greatly appreciated.

February 14, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your bulk pick up and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service to our customers. We have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
On January 12, 2017, you called and schedule a bulk pickup for February 3, 2017. Our driver attempted to pick up the bulk items on February 3 and 6 and we were unable to access the items due to the vehicles blocking entree. We would be happy to send Our driver back out to service, once we have a guarantee the items will be accessible.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I hope that my service will be fulfilled as I pay for it. My containers are always out in an ample time frame. Should my service get missed again, I will call the number directly you've provided.

June 26, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, an adjustment for $53.77 was applied to your account, leaving a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
As Stated previously, we will remove this complaint when we actually receive our refund check.
Regards,
[redacted]

March 10, 2015
 
[redacted] B [redacted]
51 N Williams St
Crystal Lake, IL 60014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] B [redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 27, 2016
                 
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted]...

[redacted]
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

November 5, 2015
 
Re: Revdex.com Complaint# 10928541
WM Account# 511-29054
 
Hello Ms. Cruces,
In response to your last comment, I sent the request to the city to issue a month of credit for the service failure and you will see it on your next invoice. However I will not be reimbursing you for the pest infestation. If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted] Giblin
WM Cares-Corporate Office

[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Upon review of your account, I did not find any reported service failures. On [redacted] the day of your service, you called to report driver has not serviced. Representative [redacted] advised that driver reported that you did not have your can out. [redacted] requested a courtesy to go back and service; issued a week of credit.
We encourage you call your local call center to report any type of service failures; at this time no credits are due on the account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

January 4, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
[redacted] confirmed she spoke to you today; your service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted].
Cordially,
[redacted]WM Cares-Corporate Office

March 31, 2015
[redacted]
[redacted]
[redacted], CO [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide...

you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.I had a message on my answering machine when I got home from work today. This is the first time Waste Management has reached out to me. I was told the refund would be expedited, and apologies were extended. I regret that it had to come to this in order to be resolved. I told customer service that I would register a complaint, the first time I contacted them. I will not recommend their service, nor would I consider being a repeat customer. My thanks to the Revdex.com. Your help is greatly appreciated!

March 3, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
After researching our internal records, Supervisor [redacted] submitted a credit for $100.00 for the container charge. In regards to your service I called and left you a message to confirm if you were serviced, if not please give me a call. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]

April 4, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted]
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, on January 24, 2017, you called requesting a better rate, and agreed to a new yearly rate of $259.83. An adjustment was entered on your account, leaving a balance due of $19.59, causing your account to be suspended.  This has been credited, leaving a zero balance. On behalf of our agents, please accept our apologies for the frustration caused by this situation. We appreciate you taking the time to let us know, about the experience regarding your call; have forwarded your concerns to the call center managers for additional training and or coaching of our agents.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

Dear **. [redacted],
This response is in regards to the Revdex.com Complaint# [redacted]. I apologize for any inconvenience you experienced as a result of ordering your Medical Tracker online.
 
Two orders were placed on [redacted] account and one was placed on WM Tracker account.  The two [redacted] orders have been deleted, so I refunded those (orders [redacted] and [redacted]).
 
Your order that was placed on our WM Tracker account (order [redacted]) was also refunded (Transaction ID: [redacted]). The item was shipped; please return the unused product upon receipt.
 
 
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

March 11, 2016
 
[redacted] [redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
 
[redacted] [redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed...

against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
Respectfully,
Nancy G[redacted]
Waste Management Corporate

September 9, 2016
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Dear Ms. [redacted],
This letter is in response to the above Revdex.com complaint, thank you for the opportunity to review your account and address your...

concerns.
 
We apologize for the frustration caused by the billing situation. To resolve this matter we adjusted your account $102.94. This leaves your balance $124.62 for two overage charges. Per your request, we sent an email with pictures of the overages and the balance to your email address [redacted]. We invite you to visits our website at www.wm.com to make a onetime payment.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

May 20, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Again, we apologies for the frustration caused by this situation, if you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
  
Cordially,
Nancy G[redacted]