Waste Management

February 9, 2015
 
[redacted]
[redacted]
[redacted]
 
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],      
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager [redacted] contacted you and service issues were resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
See above filed on 10/20/2015 7:19:06 PM and assigned ID [redacted].
Regards,

August 8, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

November 20, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]         
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, our billing department issued an adjustment to zero out your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Monday 2nd Mar 2015, a Manager from WM contact me via Phone call and after discuss my case, confirmed that they had on record my complain made before, and didn't know why I never received a letter or a follow up on my previous case.She said, she will send me an email with the Contract Cancellation Doc, she confirmed my email address and said that will send same day. A week passed and still no Email or follow up call made; I have been checking my Inbox and Junk Folder (Just In Case) and no Email have been received. Last time, was the same situation, "THEY" said they will sent cancellation form and never did that... I'm not sure if that is an standard process to keep customers under contract or delaying the process on purpose looking for a drop from the customer side, due to the fact that customers like me, have more important things to do rather than be begging for a cancellation of a basic service.My Email address is: [redacted] just in case they said I didn't provided before.
Regards,
[redacted]

September 30, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
Hello **,
The adjustment was applied to the account leaving a balance of $76.96; if you like you can go online and see your balance. Once the payment is made I will notified the collection agency to stop collection calls
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy [redacted]
WM cares-Corporate Office

August 17, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called to cancel your service and were told of the $40.00 removal charge. When you received your invoice, there were charges that you were not expecting based on your conversation. You called in and our agent advised you the bill would be adjusted.
I apologize you were not informed of the charges associated with the removal. Our agent, [redacted] confirmed she spoke to you and explained the charges. Because you are a valued customer, we issued a credit for the charges that were not explained leaving you with a $40.00 balance. Again, please accept our apologies for the frustration caused by this situation. Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

December 6, 2016
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
 
I apologize that you experienced issues with your recycle service and appreciate the opportunity address your concerns. At Waste Management, we are...

committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
 
On November 25, 2016, you contacted Waste Management to report we missed your recycling. The agent advised you that your container was blocked, causing the lack of service. You disputed and the agent entered a courtesy pickup; our operations closed the ticket complete. You called us again, stating the service was not completed.  We reached out again to our dispatch department and they confirmed we recovered the recycle as of December 5, 2016.
 
Jeanne stated she spoke to you and issued a 3-month credit for the recycle service. In addition, she will monitor your account for the next month to ensure we do not miss your recycle.
 
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

August 4, 2017
 
Revdex.com File [redacted]
Re: Waste Management Account [redacted] 
 
Hello Mr. Brown,
Again, we want to apologize for not meeting your expectations as your service provider; and are saddened to see you leave Waste Management. We appreciate you taking the time to let us know. I forwarded your concerns to the supervisors for additional training and or coaching of our customer service representatives and our drivers.
Very Respectfully,
N[redacted]
WM Cares Corporate

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/13/2016 and assigned ID [redacted]
Regards,

Revdex.com: I have never heard of anything more ludicrous. It's marked as paid on my statement, but I have to provide proof of payment. You have my payment. Prove to me that you don't!
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

October 17, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I cancelled my direct payment after we have been going back and forth  I contacted my bank to make sure there was no other payments processed. I will pay and hope to be done with this extreme mess.  I will never work with waste management again. It has been a horrible experience.   
Regards,

December 1, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Hello [redacted],
We can exchange the container for one that locks at no charge. In addition, you will have to provide the lock. Please call me at 713-512-6200 option 3, so that I can arrange the exchange.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

December 7, 2016
 
Re: Revdex.com Complaint # 11864097
Waste Management Account #213-121514 
 
Hello Ronald,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
On May 1, 2016, your Waste Management account canceled and the container removed on May 4, 2016.  Due to standard practices, your account was invoiced the removal charge of $140.00.  Per your conversation with Jeanne, she confirmed we did not have a contract on file as the account was received through an acquisition from Big O. Therefore, we agreed to issue a credit and zero out your account.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

January 12, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],         
 
The Revdex.com has contacted us...

to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Route Manager [redacted], confirmed he spoke to you today; your service issue was resolved. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
[redacted]

June 8, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

October 26, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
In response to your last comment, we adjusted the $5.00 finance charge on your account and your balance is $336.28. If you go online, the balance will still show $410.15. However, once your cancellation and your payment post to your account the balance will be zero.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

June 21, 2017
 
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I apologize that you experienced issues with your request to cancel your account and appreciate the opportunity address your concerns.
 
Upon...

researching our internal records, account manager Travis confirmed he tried to negotiate a lower rate, however you declined and requested your account be canceled. Town Apartments signed a Service Agreement with Waste Management, which took effect on April 20, 2016 for 12 (twelve) months.  Pursuant to Section 2 of the Term, the term of this Agreement is set forth on the service summary sheet. The initial term of the agreement is for 12 (twelve) months and the agreement automatically renews for an additional 12 (twelve) month renewal term if Town Apartments does not notify Waste Management on a certified letter of termination at least 90 (ninety) days, but not more than 180 (one-hundred eighty) days, per Section 2 of the termination of the then-existing term.  Please see the attached Service Agreement.
 
Town Apartments failed to give Waste Management any notice of termination within Section 2’s allotted time period.  Therefore, the Agreement automatically renewed for an additional 12 months.
 
Town Apartments may still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidation damages for early termination.
 
If Town Apartments would like to continue with the cancellation, please contact Account Manager Travis [redacted] at [email protected].
 
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

January 29, 2016
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Dear Ms. [redacted],
I appreciate the opportunity to address your concerns.
It was a pleasure speaking with you today, per our conversation I back date the cancellation date and your account balance is zero.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office