Waste Management

April 4, 2017
 
Revdex.com case [redacted]
Re: Waste Management Account[redacted]
 
Hello Will,
I apologize that you experienced issues with your container removal, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called on March 13, 2017, to cancel your account. Our agent scheduled the cancel and the removal for March 22, 2017. You called multiple times to report the removal was not completed on March 22, 2017, and requested it me expedited. We alerted our operations, and they confirmed the removal was completed on April 3, 2017. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Customer Experience Agent- WM Cares

We apologize for the frustration caused by this situation; we greatly regret your decision to leave Waste Management.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

October 26, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Hello Ms. [redacted],
I sent an email to [email protected] with your attached invoice; if you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

July 1, 2015
 
[redacted] L [redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] L [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste...

Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns.
After researching our internal records, your refund check was issued for $102.49 and mailed out on 06/25/2015. If you have not already received it please give it a few extra days. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted]
Cordially,
Nancy [redacted]

February 23,2016
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear [redacted],
Route Manager Robert confirmed, he will be coming out today to do a site check. In addion, he confirmed the container was exchanged.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

September 15, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

November 13, 2014
 
[redacted]
[redacted] [redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]         
 
Reference made to the above-mentioned Revdex.com complaint you...

filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

June 22, 2015
 
[redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted],    
Reference is made to the above-mentioned Better...

Business Bureau complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-6200 option *.
 
Respectfully,
Victoria [redacted]
WM Cares-Corporate Office

April 25, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I apologize that you experienced issues with your services and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
 
After researching our internal records, you called multiple times to report no service and to dispute the balance on your account. Our agents explained due to nonpayment, your account was suspended.  We invoiced you on December 30, 2017, and January 17, 2017, and did not receive your payment. On February 3, 2017, we suspended your service for non-payment and on that same day, a payment was made and your account was reactivated. On March 31, 2017, we invoiced you a reactivation charge of $66.63.
 
On April 19, 2017, you requested your account be canceled, and on 4/24/2017, you contacted us and canceled your cancellation request. Because you are a valued customer, we issued a one-time courtesy credit for the reactivation charge, leaving a balance of $53.32 which covers serviced from May thru July. Again, please accept our apologies for the frustration caused by this situation.
 
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

June 6, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Given the scope of this billing issue, I filed the complaint before speaking with Steve. Steve and I spoke yesterday and we came to an agreement. Still my complain stands that the 7 month time-frame and dozen phone calls it took to resolve the billing issue is unacceptable.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  [redacted] from their corporate office has called me a couple times and has been very helpful.

September 29, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
Jeanne confirmed she spoke to you today; per your conversation, she requested your payment of $59.66 be refunded back to you. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Thank you,
Nancy [redacted]
Customer Experience Lead – WM Cares

March 14, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted]
It was a pleasure speaking to you today; per our conversation your account canceled effective 02/05/2016; our billing department is processing your refund. In addition, I requested to have your refund expedited; once I receive the check number I will call you. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
Respectfully,
Nancy G[redacted]
Waste Management Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Dear Ms. [redacted],     Reference is made to the above-mentioned Better...

Business Bureau complaint you filed against Waste Management.   We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.  If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-6200 [redacted] Nothing was solved nothing was handled I still have a trash bin in front of my home waiting for their company to pick it up.. I'm getting tired of making calls that I get no answers.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
The response does not resolve my complaint because WM is wrong. Like I said on 5/4/15 WM was suppose to pick up everything that was sat outside even if it was over the size that they require and it was noted on my account. WM picked up half the items and left the rest and left it a mess which I also have photos of, I have photos of everything before the pick up and after. I sat and waited and was being told that WM was still coming out and no one ever came. At that point the items had to be removed and WM failed to provide a service that was suppose to be free of charge to me. I had to pay out of pocket cash to have the items removed and dumped. I am asking for my money back.
Regards,

April 28, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste...

Management. I apologize that you experienced issues with your invoices and appreciate the opportunity to address the problem.
After researching our internal records, we agreed to waive the reactivation fee one more time as a courtesy. If you are not receiving your invoices in your inbox, please check your Junk mail box to see if your invoices are going there. If you still are not receiving them, please contact our EZPay department at 1-866-834-2080, option 2. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
 
Cordially,
[redacted]

April 21, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
Dear Mr. [redacted],
It was a pleasure speaking to you today; per our conversation. We confirmed your payment of $55.72 was misapplied to your old account# [redacted]. We submitted a request to move the payment to your new account# [redacted]; once it applies your account will be at a zero balance. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Respectfully,
Nancy [redacted]
Waste Management Corporate

July 27, 2016
                     
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

December 8, 2014
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]
WM cares-Corporate Office