Waste Management

June 21, 2017
 
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I apologize that you experienced issues with your request to cancel your account and appreciate the opportunity address your concerns.
 
Upon...

researching our internal records, account manager Travis confirmed he tried to negotiate a lower rate, however you declined and requested your account be canceled. Town Apartments signed a Service Agreement with Waste Management, which took effect on April 20, 2016 for 12 (twelve) months.  Pursuant to Section 2 of the Term, the term of this Agreement is set forth on the service summary sheet. The initial term of the agreement is for 12 (twelve) months and the agreement automatically renews for an additional 12 (twelve) month renewal term if Town Apartments does not notify Waste Management on a certified letter of termination at least 90 (ninety) days, but not more than 180 (one-hundred eighty) days, per Section 2 of the termination of the then-existing term.  Please see the attached Service Agreement.
 
Town Apartments failed to give Waste Management any notice of termination within Section 2’s allotted time period.  Therefore, the Agreement automatically renewed for an additional 12 months.
 
Town Apartments may still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidation damages for early termination.
 
If Town Apartments would like to continue with the cancellation, please contact Account Manager Travis [redacted] at [email protected].
 
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
And what has your research into my account shown you?
Regards,

May 5, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Casie,
In response to your last comment, I researched your account further and found we owe you an additional $5.50, I submitted the refund request for the difference. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

January 29, 2016
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Dear Ms. [redacted],
I appreciate the opportunity to address your concerns.
It was a pleasure speaking with you today, per our conversation I back date the cancellation date and your account balance is zero.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have recently chosen another trash service that actually picks up my trash every week. Continuing service with Waste Management is not reasonable. A refund from Waste Management is the only acceptable solution at this time. Please forward my refund for the month of January 2015 to my current home address at [redacted].

October 27, 2014
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],  
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

February 11, 2016
 
 
Revdex.com Case# [redacted]
Waste Management Account# [redacted] Transportation
 
 
Dear Mr. [redacted],
 
Account Manager [redacted] confirmed she explained your invoice’s to you and that the base rate did not increase. The base rate is still $50.00 and it does not include the extra charges that are stated on the front page of the agreement, which also did not increase. The balance on your account of $454.59 is for service from October 06, 2015 to February 1, 2016.
 
She agreed to issue you a credit for one of the overages as a courtesy because you were a new customer. Please see the attached pictures showing the extreme overages of construction material that should have been placed in a Roll Off container. I have attached all of your invoices explaining the charges.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option 3.
 
Respectfully,
[redacted]
Waste Management Corporate office

September 13, 2016
 
Revdex.com Complaint#[redacted]
Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately take...

action to correct them.
Upon review of your account, you requested to cancel your service effective August 30, 2016. Due to the service issues, I submitted a request to have your September payment of $159.71 refunded back to you. Please allow 4 to 6 weeks for this process.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted].
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Your response, in no way, explained my ORIGINAL complaint.   We need to know why WM chose not to contact us between [redacted] and [redacted] regarding our contract.   I lowered my pickup rate because we do not do volume enough to justify the original pickup schedule.  [redacted] only offered a lower rate if I sign a new contract, which IS the problem in the first place.  Obviously we are going to agree to disagree.  
Regards,

September 15, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Given the scope of this billing issue, I filed the complaint before speaking with Steve. Steve and I spoke yesterday and we came to an agreement. Still my complain stands that the 7 month time-frame and dozen phone calls it took to resolve the billing issue is unacceptable.

January 4, 2016
[redacted]
[redacted] [redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted] 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
After researching our internal records, the driver has been notified to service extra trash on your service day. In addition a two-week credit will apply to your account for service failures. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted].
Cordially,
[redacted]
[redacted]-Corporate Office

June 6, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

November 13, 2014
 
[redacted]
[redacted] [redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]         
 
Reference made to the above-mentioned Revdex.com complaint you...

filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

December 8, 2014
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
[redacted], the route manager, was very professional and came to my home personally and spoke with me while he waited for his crew to arrive and pick up my yard waste.I am completely satisfied & the situation was resolved quickly! GREAT JOB [redacted]! & Thank you!

September 29, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
Jeanne confirmed she spoke to you today; per your conversation, she requested your payment of $59.66 be refunded back to you. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Thank you,
Nancy [redacted]
Customer Experience Lead – WM Cares

[redacted]December 18, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund request and appreciate the opportunity to address your concerns.    
After researching our internal records, your refund of $52.05 was reversed back to your Master Card ending in [redacted]. Please allow 2-3 business days for the refund to appear on your credit card statement. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Dear Ms. [redacted],     Reference is made to the above-mentioned Better...

Business Bureau complaint you filed against Waste Management.   We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.  If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-6200 [redacted] Nothing was solved nothing was handled I still have a trash bin in front of my home waiting for their company to pick it up.. I'm getting tired of making calls that I get no answers.
Regards,[redacted]

May 1, 2015
 
Mary F. Smith
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Mary F. Smith,
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
 
Cordially,
Nancy Giblin
WM cares-Corporate Office