Waste Management

October 30, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] 
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund request and appreciate the opportunity to address the problem.
After researching our internal records, your refund for $265.24 mailed out on 10/30/2014 check#[redacted] you should receive no later than [redacted]
I would like to take the time to apologize for the frustration caused by this situation. We have conveyed your concerns to the call center supervisors for additional training and or coaching of our customer service representatives.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
** cares-Corporate Office

May 5, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Casie,
In response to your last comment, I researched your account further and found we owe you an additional $5.50, I submitted the refund request for the difference. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

August 14, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
David confirmed he spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

October 11, 2016
 
Revdex.com Complaint # [redacted]
Waste Management Account # [redacted]
 
Hello Angela,
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
I alerted our operations team and they confirmed your trash was recovered on 10/10/2016. In addition, I will continue to monitor your account for the next month to ensure you trash is serviced.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have recently chosen another trash service that actually picks up my trash every week. Continuing service with Waste Management is not reasonable. A refund from Waste Management is the only acceptable solution at this time. Please forward my refund for the month of January 2015 to my current home address at [redacted].

July 17, 2015
 
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you...

experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, the account is canceled and at a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted]
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

October 17, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will...

immediately take action to correct them.
I have reviewed your account and do find that the billing is correct for a residential account at $39.42 plus fuel and environmental charges per month.  Accounts may differ due to circumstances such as senior discounts, new services and quantity of service from customer to customer.   
Should you have additional questions or comments or if I may be of further assistance you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
They are simply making a promise to review the account.  Several people from the company have already done this and I have yet to see a resolution.  The only resolution that I will accept is a refund.  
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
And what has your research into my account shown you?
Regards,

February 25, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed...

against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
Respectfully,
Nancy G[redacted]
Waste Management Corporate

February 17, 2016
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
Route Manager Darrin confirmed he did a site check at your location; there are two dumpsters. The 3-yard dumpster belongs to [redacted] and the 2-yard dumpster belongs to [redacted]. Please see attached photo.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

[redacted] 21, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem.
[redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on [redacted] 15, 2012 for thirty six (36) months. The term runs through [redacted] 15, 2015, please see attachment.
[redacted], can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
If [redacted] would like to continue with the cancellation, please contact [redacted] at [redacted] or email [redacted].
 
Cordially,
[redacted]

August 27, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing request and appreciate the opportunity address your concerns.
After researching our internal records, a credit was issued for $1168.01 for service failures; we notified the collection agency to stop collection calls. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

June 21, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and need additional time to resolve your complaint. I appreciate your patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

December 23, 2014
 
[redacted]   
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Ms. [redacted]...

[redacted],        
The Revdex.com informed us about the complaint you filed against Waste Management. I apologize that you experienced service issues and appreciate the opportunity to address your concern.
At Waste Management our primary goal is to run a safe operation.  Our operations team has confirmed that the two pickup locations are unsafe for our drivers to service. Due to the safety reasons, your account has been canceled and will reflect a zero balance.
 I apologize for the frustration this caused you, if you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Very Respectfully,
Victoria H[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Wednesday, [redacted], 2014 4:04 PM To: [redacted] Subject: Complaint [redacted]   I returned [redacted] call  around noon and left a voice message explaining the service issue.  Either phone number will work.  However, the work number is [redacted].   Sent from my [redacted]  
Regards,

May 31, 2016
 
[redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account #  [redacted] 
Ms. [redacted],
I wanted to take this opportunity to most importantly,...

apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
I have reviewed your account and found that the March invoice was past due causing the account to be canceled.  A payment has been posted on May 19th, 2016.   We have scheduled a courtesy pickup for Tuesday, May 31st and a container removal scheduled for Thursday, June 9th, 2016.
Should you have additional questions or comments or if I may be of further assistance you may reach me me at 713-512-6200 option 3.
 
Very Respectfully,
Victoria [redacted]
Customer Experience Agent- WM Cares

January 23, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the service and appreciate the opportunity to address the problem.
[redacted] confirmed she spoke to you today; your service issued was resolved. [redacted] also applied 3-months of credit to your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

October 23, 2014
 
[redacted]
[redacted], ** [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem.
After speaking to Account Manager [redacted] he confirmed your account is canceled and the removal is scheduled for today. Please allow 3-5 business days for removal, your account is also at a zero balance. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]

November 23, 2016
 
[redacted] 3rd ST N
[redacted]
 
Re: Revdex.com Complaint# 11820058
     WM Account# 518-17026   [redacted], J R 
 
Dear [redacted],
The Revdex.com contacted us to let us...

know about the complaint you filed against Waste Management. We wanted to take this opportunity to most importantly, apologize for the frustration the removal charge caused you. We take these concerns very seriously and took immediate take action to remove this charge.
Upon review of your account, our records indicate you spoke with our representative on Nov. 10 regarding your cancellation request. At this time, we offered to reduce your removal charge from $40.00 plus taxes & surcharges to $24.00 plus taxes & surcharges.
Per our phone discussion on 11/22, we agreed to remove your removal charge of $24.00 and no refund is due to you. Your account reflects a zero balance.
We truly appreciated your business and we are sorry to see you leave. Should you have any questions or additional concerns regarding this matter please email [email protected] or call us at 713-512-6200 option 3.
 
 
Cordially,
[redacted] Giblin
WM Cares-Corporate Office