Waste Management

July 20, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns Upon reviewing your account, it closed effective 12/08/and your final invoice was $The breakdown of the charges are the removal charge of $plus fuel/environmental and local/state tax; the proration of service from 12/– 12/Waste Management received a payment of $on 01/08/leaving a balance of $However you have not made any other payments, therefore every month there is an outstanding balance you are invoiced late chargesPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, Nancy WM Cares-Corporate Office

Sent: Wednesday, July 05, 5:PMTo: drteamSubject: RE: Revdex.com File # [redacted] Waste Management Account [redacted] *** Our agent Jody spoke with Mr [redacted] and confirmed he was servicedThank you,Victoria

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I hope that my service will be fulfilled as I pay for itMy containers are always out in an ample time frameShould my service get missed again, I will call the number directly you've provided

June 27, Revdex.com File # [redacted] Re: Waste Management Account # [redacted] [redacted] Dear Ms [redacted] , Thank you for connecting with Waste Management through the Revdex.com regarding your concern for your missing [redacted] containerThis letter is to confirm that your concern has been investigated and our Operations Department did not remove your trash container I truly apologize for any frustration the missing container has causedIf you have any additional questions or concerns, please connect with Waste Management directly at 713-512-6200, Option Very Respectfully Victoria [redacted] Customer Experience Lead – WM Cares [email protected] Waste ManagementWGrandview Road, Suite Phoenix, AZ Tel (713) 512-Option

June 27, Revdex.com File [redacted] Hello MsSommers, I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you contacted us multiple times regarding your billing concernsOur agent Jody, contacted you today and explained the balance of [redacted] After negotiating you agreed to pay [redacted] and we would waive the differenceAgain, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option Very Respectfully, N [redacted] WM Cares Corporate

February 27, [redacted] and [redacted] County Road Celina, TX Revdex.com Case# [redacted] Mrand Mrs [redacted] , In response to your last comment, [redacted] ***, Account Manager for Waste Management emailed you a moving affidavit and sent it to you via email to: [redacted] @SBCGLOBAL.NET from m***@wm.com February 12, I attached a copy of the affidavit, please sign, notarize and return it to me to avoid liquidated damage charges as previously discussed with Mr [redacted] and MrDaugherty Please let me know if I may further assist you by calling 713-512-option or you may email me at [email protected] Respectfully, Victoria WM Cares Waste Management

The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem After researching our internal records, your account ( [redacted] ) does not have a past due balanceTherefore, you will not be receiving any calls from our collections department Account ( [redacted] ) cannot be deleted from our systemHowever it has been closed and is no longer in usePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted] WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint They are simply making a promise to review the account Several people from the company have already done this and I have yet to see a resolution The only resolution that I will accept is a refund Regards,

[redacted] [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted] WM cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The response does not address my main issue; why our monthly rate has increased almost every monthOur contract states we are to pay $ per monthIf we were being charged what the contract states we would not ask to cancel Regards, [redacted] ***

May 4, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem After researching our internal records, an adjustment was submitted to waive the reactivation fee leaving a zero balance on your accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, [redacted]

September 18, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity address your concerns After researching our internal records, Account Manager [redacted] quoted you a yard roll off for a price of $for the first tons and anything over would be $per ton plus taxesOn 7/16/our driver came out and exchanged the container and it weighed tons, which means it was over by tons of excess trashOn 8/16/we removed the container and it weighed 3.05, which was over by tons of excess trash Therefore, we adjusted the invoices accordingly, on Invoice # [redacted] issued credit of -$plus invoice # [redacted] issued credit of -$and invoice# [redacted] issued credits -$for the relocation chargesIn addition we issued a credit for the finance charges of -$bringing the total credits to $509.14, leaving the balance of $Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

September 30, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity address your concerns Oscar confirmed he attempted to reach you at 724-288-and was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve the billing complaint If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me My local Waste Management finally picked up my recycling bin Friday evening, after I had filed this complaint I also received a very nice follphone call of apology from their corporate office My complaint is resolved.Thank you for helping me resolve my complaint.Sincerely, [redacted]

August 18, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Hi [redacted] , Your next billing cycle will be in September and once processed your account balance will be zeroShould you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

October 30, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity to address the problem Our Billing Department confirmed your refund tracking# [redacted] and check # [redacted] was sent overnightPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted]

August 13, [redacted] ** [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the delivery of your container and appreciate the opportunity to address your concerns It was a pleasure speaking with you today; per our telephone conversation, you confirmed operations delivered your container Please accept our apologies for the frustration caused by this situation If you have specific questions regarding the agreement, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM cares-Corporate Office

September 21, [redacted] Lee [redacted] 4N Elburn, IL [redacted] Re: Revdex.com Complaint# [redacted] WM Account# ***- [redacted] Lee [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

January 6, [redacted] Berlin, MD [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem It was a pleasure speaking with you; per our conversation, I submitted the request to reverse $back to your Visa cardPlease allow 3-business days for the reversal to appear in your credit card accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G***

[redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted] WM cares-Corporate Office