Waste Management

August 12, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns After researching our internal records, refund check# [redacted] for $mailed out on 8/10/Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM Cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Dear Waste Management, How is the fee for early cancellation fee? If months contract automatically renews on same term as initial term, this is a new contract, then Waste Management should remove container on 05/08/and bring new container on 05/09/as we starting new contract which didn't happenThen we have days to return your containerWe don't understand why is new contract is not same as is initial contractAlso when we signed initial contract on 05/06/effective date 05/09/we didn't receive container on 05/09/and received container days later on 05/20/and didn't receive service days and get charged for unreceived service, this is violation of your contract and we are not happy with your service and reason to cancel your service without any penaltyWe don't understand why Waste Management does not follow the contract and make us to follow Please explain why you are not letting us to go, business happens when both parties happy and agree with service, you didn't do your service well in the past and we are not happy with your service and would like to cancel it Please cancel our service with us without any penalties, Thank you, Victoria

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, If I gave you my name and address when I call in, you would be able to locate the account that way

September 1, [redacted] Re: Revdex.com Complaint# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the delivery of your containers and appreciate the opportunity to address your concerns Senorina confirmed she spoke to you today; you confirmed you received your containersPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM cares-Corporate Office

[redacted] [redacted] ***, ** [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] WM cares-Corporate Office

February 10, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] [redacted] *** Upon review of your account I confirmed there was a delay in delivering your containersDue to the delay I issued your account a new restart date of January *0, Your invoice will reflect the new start dateI apologize for any inconvenience the delay in receiving your containers caused you If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, [redacted] WM cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint On 7/25/15, Reference Number [redacted] in the amount of $was paid on account number [redacted] Invoice number [redacted] for the months of August 2015- October On August 1, 2015, the toter (trash can) was picked up after the letter sent out stated that service would continue until the end of August On August 14, 2015, at 1:p.ma representative from phone number 434-984-(Waste Management in Charlottesville, VA) called to apologize that the toter was picked up early due to confusion on their part and that the can would be returned and a full refund for the month of August would also be repaid since they were the ones that had made the error On August 17, the toter was returned and picked back up on September 1, On 10/23/15, Reference Number [redacted] in the amount of $was issued back on the credit card If the $is processed back to the same card then the amount in dispute is $which would be for the month of August that the representative said would also be refunded Regards, [redacted]

October 8, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

January 26, April C [redacted] State Highway [redacted] W [redacted] , WA [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] April C***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-option * Cordially, Nancy G [redacted] WM cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] Sent: Friday, October 31, 9:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] This complaint [redacted] wasn't resolvedWe didn't get any payment back or anything!!!! They just called us to say I'm sorry!!! and that is all!!!!! We were overcharged for more than $3,in all these years! Regards,

April 4, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Respectfully, Nancy G [redacted] Waste Management Corporate

January 15, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

February 8, Re: Revdex.com Case# [redacted] Waste Management Account # [redacted] Dear Ms [redacted] confirmed he spoke to you today; your billing issue was resolvedPlease accept our apologies for the frustration caused by this situation Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Respectfully, [redacted] Customer Experience Agent - WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards,

July 28, Re: Revdex.com Complaint [redacted] Waste Management Account [redacted] Hello Christina, I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service, and have taken the appropriate action to identify the cause and prevent this experience from occurring in the future After researching our internal records, you called on June 15, 2017, and requested a switch out for June 16, 2017, due to having rented equipment to complete your projectAs our delivery times, cannot be guaranteed due to driver availability, this was rescheduledOur operations, called on June 16, 2017, and left a voicemail at 5:p.m., stating we could not complete the switch out due to a carryover, and we will return on Monday June 19, As we value you as a customer, we issued a credit of $to your account for the inconvenienceAt this time, no further credits are due on the accountAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or comments or if I may be of further assistance, you may reach me at [redacted] Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

July 22, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Dear Mr [redacted] , Please reach out to [redacted] for your refund [redacted] , as we are not affiliated with themAgain, please provide us a copy of the receipt showing you purchased the container, as we do not sell our containers and I would be more than happy to look in to this further Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

November 5, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem Route Manager [redacted] confirmed she spoke to [redacted] the owner of property; explained that trash is serviced in the alley and recycle is serviced out front on [redacted] ** [redacted] confirmed will provide information to rentersPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted]

June 30, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] , I apologize that you experienced issues with your billing and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service, and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, Waste Management received accounts from [redacted] due to an acquisition, that included your address, and a new account was setupYou contacted us stating you have never received our service and that the account should be canceled with a zero balanceOur agent, [redacted] confirmed she spoke to you, and ensured you the account, has been canceled and the balance zeroed outAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint No action of resolution providedI didn't agree to being charged for commercial services, I was never told that I was charged for commercial services during my time as a customer; it was brought to my attention when I called to cancel services Also did not address the status of refund of my over payment that was promised to me upon cancellation because I had overpaid on the account Regards, [redacted] ***

February 27, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , In response to your last comment, our billing department provided a final invoice for the removal feesPlease see revised invoice, if you have questions or comments regarding the invoice, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G***