Waste Management

September 8, [redacted] n [redacted] , CO [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

December 29, [redacted] Stanley Street Dyer, IN Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Msand Mrs***, The annual price increase was applied to your account effective 01/01/Each year your account goes through a small increaseMany companies have starting rates for new customers, just like cable, where they have a starting rate for the first year, but then prices increase after the initial yearThis is a way for companies gain business; however, in order for companies to stay in business they do have to increase ratesWaste Management may not be the cheapest hauler, but we do provide the best service We have appreciated you as a customer and are sorry to see you leaveIn good faith we are refunding you the balance which will be mailed to your address within 4-weeks from your cancellation dateI entered a request to expedite the refund process Please let me know if you have further questions or concerns by calling me at [redacted] or emailing [redacted] Cordially, Victoria H [redacted] WM cares-Corporate Office

January 2, [redacted] Berlin, MD [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]I have reviewed my contract with Waste Management Waste Management did not include a container removal fee in my contract I do not believe that Waste Management has the legal right to change the contract retroactively from the signed agreement There is no charge associated with the removal of the container in my agreement This may be a charge they include in all current contracts: however, it is not in my contract Regards, [redacted] ***

[redacted] 19, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me [redacted]

January 15, [redacted] *** [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns Upon review of your account, we backdated your cancellation effective 12/29/leaving a credit of $on your account I submitted a credit for $for the week you did not receive service Your account will reflect a credit of $and I submitted a request to mail out your refundPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Cordially, Nancy [redacted] WM Cares-Corporate Office

June 7, Re: Revdex.com Complaint# [redacted] Dear MrHosteny, We received your Better Business Complaint, but were unable to locate an account with the information providedTo better assist you, I will need a little more informationCan you please provide the name on the account, as well as an account number? Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy Giblin WM Cares Corporate

March 31, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Respectfully, Nancy [redacted] Waste Management Corporate

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Waste Management finally came Friday afternoon to pick up my trash which should have been picked up on Tuesday Since they finally did pick up the trash I would like to close this complaint Thank you!

July 20, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Hello ***, It was a pleasure speaking with you today; per our telephone conversation, you agreed to pay $and I will credit the late chargesOnce your payment and the credit apply to your account it will be at a zero balanceAgain, please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, Nancy WM Cares-Corporate Office

February 27, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem RoseMary confirmed, she submitted a reversal for $back to your [redacted] cardPlease allow 3-business days for the reversal to appear in your credit card account Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, Nancy G***

September 15, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, There's nothing to "resolve" at this pointMy trash can was picked up, after three weeks, about phone calls, and a Revdex.com complaintI found another trash removal serviceWaste Management lost me as a customer at home and our business account as soon as that contract is upTherefore, there is nothing really to resolve, except I guess that technically I should get a refund of the money we paid that were told covered July/August/September, only for them to change their mind once they took the moneyHowever, I don't expect to see that, because that would require your employees to be honest about what was said to us, and based on your response, your employees have not been honest with you about this situationI rejected your response, because it contains factually incorrect informationBy the time we spoke to Jody, we had already paid what we were told was six months of service (which later they decided was three months of service plus a reinstatement fee instead of what we were told when we paid)When we spoke to Jody the first time (out of 4-phone conversations every business day for about a week), it was after the second week our trash was not picked upAt that point, we had paid and we had been told our trash would be picked up that Wednesday, which was our regular pickup dayWe called Jody that eveningShe was in agreement that our trash should have been picked up, and she said she would dispatch someone the following day as a "courtesy" pickupThey did not come the following dayHowever, that did not stop Jody from calling to tell us that they had picked upWhen we told her that it was still sitting at our curb, she decided to actually read the notes, and saw that the driver claimed he couldn't locate the large green trash can with five bags outside of it sitting on the curb of the only house on our [redacted] to still use Waste ManagementThis was a lieI did not work that day and I was in the living room, where I would have seen and heard a trash truck, as we get very little traffic hereSo Jody apologized and told us they would seriously most definitely absolutely be out Friday, because it was going to be "escalated" to operations.They did not come Friday eitherAt about 6pm, Jody called again, asking if they cameWe told her they did notShe said not to worry, that they still run that late on Fridays, so they probably just hadn't gotten to us yetShe called on Monday again, and this time she was still pretending like they were going to come and pick it up, but not to worry, because even if they didn't make it out on Tuesday, they were scheduled to be there Wednesday for our regular pickup day, even though they'd been scheduled for the previous Wednesday and never cameSo the real story was, we got strung along for an entire week, with Jody calling us literally every day to give us a new excuse for why they hadn't gotten our trash, and to tell us they would be out the following dayMeanwhile, she still hadn't managed to explain why we were told we were paying for months of service, only for them to say "Just kidding, you still owe us $82" after we paidOn the last call with Jody, when she attempted to placate us with a $credit toward a balance that we didn't owe, we told her to kindly keep it, as well as our can, because we were done with Waste ManagementWe literally had a Waste Management employee call us and lie to us almost every day for an entire weekFrom your response, I don't feel you understand thisThis was not simply a matter of us not paying our bill and not getting our trash picked up for a weekWe paid, our trash still didn't get picked up on the next pickup day, we were lied to about what we were paying for, and then we had an employee from corporate call and lie to us every dayIf any followup is going to be another cavalier dismissal of my account, please save both of us the time and we can tell our friends that Waste Management likes to *** with and lie to customers, and you can tell your friends that we don't remember to pay our trash bill every three months when we don't get an invoice, so both of our groups of friends can think the other party *** and that will just be that

January 29, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Dear Ms [redacted] , I appreciate the opportunity to address your concerns It was a pleasure speaking with you today, per our conversation I back date the cancellation date and your account balance is zero If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Cordially, Nancy [redacted] WM Cares-Corporate Office

September 17, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] ***, [redacted] Ms***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We apologize for our service failure; please know we are currently taking steps to correct our communication when service is not completed as scheduledWe have alerted our operations management team of your Revdex.com complaint to ensure we do not miss you in the futureAs a valued customer please accept a $adjustment to your account which will appear on your next invoice Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Respectfully, Victoria H [redacted] Customer Experience Agent - WM Cares Waste Management WGrandview Road, Suite 160Phoenix, AZ

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] The response sinply states they will look into it, they offer no resolutionI have been called by another individual who has offered to resolve to my satisfaction, maybe the two of them should talk to each other Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

November 13, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] WM cares-Corporate Office

November 4, Mike Saraceno W David Ave Littleton, CO Re: Revdex.com Complaint# WM Account# 020- Mike Saraceno, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy Giblin WM cares-Corporate Office