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Waste Management Reviews (3236)

July 20, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns Route Manager [redacted] confirmed, he spoke to you regarding the service issuesHe mentioned that we will recover everything on Wednesday; in addition a credit was applied to your account for service failurePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted] WM cares-Corporate Office

All I want is for this company to send out Disconnection notices like all the other utility places I do NOT want to speak with anyoneI have had a minor strokeI will ONLY get upsetTalking to me will not rectify the situationOnly sending out noticesTherefore, no I will not return their call and my health is more important

March 7, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Hello [redacted] I apologize that you experienced issues with your services, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer serviceWe have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After reviewing your account, you called multiple times to report no serviceOn March 1, 2017, you spoke to our agent who advised you it was not your recycle weekYou then asked to have the recycling serviced with the trashOur agent entered the ticket for our driver to recovery on March 3, 2017, and it was not [redacted] confirmed she spoke to you and explained the recycling is not considered trashTherefore, our trash driver would not service causing the further delay in recoveryThank you for confirming the recycle was recovered In addition, we will continue to monitor your account for the next month to ensure your services are completed Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy G [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for the assistance in working this outThe two women working on the issue, [redacted] and [redacted] were very helpful is resolving the problemMuch nicer to work with than the local office here in [redacted]

July 12, Revdex.com File# [redacted] Re: Waste Management Account# [redacted] [redacted] , The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your invoice and appreciate the opportunity address your concerns It was a pleasure speaking to you; per our conversation, your trash was recovered last week Tuesday 07/05/and you were serviced today 07/12/We have also issued an adjustment on your account for the 3-weeks you did not receive serviceWe will be following up with you for the next few weeks to ensure you have no further service concerns Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I have heard this for the last months with no resolution from the office in [redacted] Regards,

December 2, [redacted] , IL [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

[redacted] 8, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem After researching our internal records, [redacted] called Waste Management on ***/and made payment of $bringing the account to a zero balancePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted] WM Cares

February 3, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Respectfully, Nancy G [redacted] Waste Management Corporate

September 3, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM cares-Corporate Office

June 22, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] , [redacted] Dear Mr [redacted] , Reference is made to the above-mentioned Better Business Bureau complaint you filed against Waste Management We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Respectfully, Victoria [redacted] WM Cares-Corporate Office

July 8, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

September 21, [redacted] Re: Revdex.com Complaint# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

February 26, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] I apologize that you experienced issues with your billing and appreciate the opportunity to address your concernsAfter a review of your account, all additional charges have been removed, leaving a zero balanceAgain, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Jeanne D Customer Experience Agent- WM Cares

October 24, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem Upon review of your account, our billing department issued a reversal $back to your credit card ending in ***Please allow 3-business days for the reversal to appear in your credit card accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted]

December 17, [redacted] IA [redacted] Re: Revdex.com Complaint# [redacted] WM Account# - [redacted] - [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I cancelled my direct payment after we have been going back and forth I contacted my bank to make sure there was no other payments processedI will pay and hope to be done with this extreme mess I will never work with waste management againIt has been a horrible experience Regards,

January 27, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem It was a pleasure speaking with you today; per our telephone conversation, I submitted a reversal for $back to your Visa card ending in (3993)Please allow 3-business days for the reversal to appear in your credit card accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy [redacted]

Dear ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted] WM cares-Corporate Office

June 17, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] Dear Mr [redacted] , The recent annual price increase was in January, on your invoice we explained an increase occurred and by paying the invoice you accepted the increaseSee Below, in addition I attached your invoice for January“Please note your service rate has increased for services covered on your current or next invoiceYour new service rate may be based on any number of factors, including adjustments to cover increases in the Consumer Price Index (now tied to the Water, Sewer, and Trash Collection CPI published by U.SBureau of Labor Statistics), increased costs of servicing your account, such as disposal costs, or other costs specific to the waste industry, or for us to achieve acceptable operating marginsTo the extent required by your customer service terms, your consent to your new service rate will be effective upon your invoice payment.” [redacted] requested to terminate the Agreement with Waste Management of Minnesota, Incand Waste Management of Minnesota, Incagreed to cancel your service effective March 04, and release [redacted] from liquidated damagesAn adjustment of $431.83- was issued in good faith to lower the removal charges and remove the finance chargesThis leaves you with a balance of $for February’s service we provided and one removal charge Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Victoria [redacted] WM Cares Corporate

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Description: Rubbish & Garbage Removal

Address: 3279 N Coley Rd, Belden, Mississippi, United States, 38826-6201

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www.angieslist.com

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