Waste Management

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Waste Management HQ reviewed the case I submitted and agreed to an adjustment on my accountI appreciate them taking the time to review the case an I am satisfied with the outcome This has been a long process but I am comfortable with the decision

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me **/01/ I recently received an email from [redacted] ***, the account representative for Waste Management that they have been successful in closing out all of the duplicate accounts and that all of the accounts now have a zero balance and that we no longer have any obligations to Waste Management Assuming that he is accurate and that I do not receive future billing then it appears that the problem has been resolved.Thanks, [redacted] ***

July 24, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello ***, In response to your last comment, your account has been canceled effective 7/21/and our container has been removedAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint WM claims I made no further complaints That is completely false I complained many times I had this same conversation with a rep there (one of the complaints) who claimed there were no notes INCLUDING even this very complaint through Revdex.com Then they looked further and found lots of notes WM has failed to provide remotely consistent service and it is outrageous that they are demanding full payment, based solely on their sporadic inability to find their own notes Regards,

November 6, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] WM cares-Corporate Office

December 21, Re: Revdex.com Complaint# [redacted] WM Account# ***- [redacted] Hello MsC [redacted] , Account manager Michael Nunez confirmed, your account will close effective February 01, with no penalties; the container will be removed within 5-Business daysIn addition I reached out Route Manager Richard to call you regarding the damages If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

September 15, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] ***, [redacted] (***) Ms***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We made multiple attempts to reach you at [redacted] & emailed you at [redacted] to confirm if your trash and recycle was recovered and have not received a response Upon review of your account I show your service days are Mondays, we ask that you have your container at curbside by 6am or the night before to ensure you are not missedBecause you are a valued customer we issued an adjustment to your account for $ Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Respectfully, Victoria [redacted] Customer Experience Agent - WM Cares

October 9, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

February 27, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel service and appreciate the opportunity to address the problem [redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on Mach 16, for twenty- four (24) months Pursuant to Section of the Agreement the initial term of the agreement is for twenty-four (24) monthsPlease see attachment [redacted] can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination [redacted] has valid agreement with Waste Management until 3/16/Account can be canceled as of 4/30/2015; carts will be removed within business days [redacted] will be billed $for liquidated damages for early termination per the agreement and cart removal charge of $plus taxes and fees If [redacted] would like to continue with the cancellation, please email Account Manager Michelle E [redacted] Cordially, Nancy G***

February 3, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] The district has been shut down for a day or two over the last few weeks as well as many of the roads have been inaccessible due to snow and ice All stops on your road were recovered on Saturday 1-31-and a one month adjustment was placed on your account If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted] WM cares-Corporate Office

August 11, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] *** [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

May 18, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted]

September 22, [redacted] Re: Revdex.com Complaint# [redacted] [redacted] ***, The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns It was a pleasure speaking to you today; per our conversation you confirmedRoute Manager [redacted] spoke to you regarding service failureAgain, please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

June 24, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, Nancy G [redacted] WM cares-Corporate Office

August 10, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management Upon review of your account I received confirmation your recycle container was delivered, and our operations team routed your recycle, going forward you should have no further service concernsAs you mentioned over the phone an adjustment of $was placed on your account to cover the delivery charge due to the inconvenience this caused you Should you have further questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by [redacted] Very Respectfully, Victoria H [redacted] Customer Experience Agent - WM Cares Waste Management [redacted] ***

October 16, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

October 20, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Hello ***, In response to your last comment, I issued a reversal of $back to your credit card ending in [redacted] Please allow 3-business days for the reversal to appear on your credit card statement If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

May 29, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The company has claimed I did not pay but that is not correctMy account was on autopay and they failed to take the correct money.they have credited my account with $but then lied about the paymentThey have resumed the service but I’m not at all happy with their response to this

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for your time in this matter Yours, [redacted] * [redacted]