Waste Management

June 8,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy ***
WM cares-Corporate Office

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/21/and assigned ID ***
From* *** *** *** Sent: Tuesday, November 22, 2:PM To:
drteam Subject: Fw: You have a New Message from Revdex.com Regarding Complaint *** My name is *** ***from *** I received a phone call from a woman from Waste Management concerning Complaint # *** She agreed to process a refund to my bank account for the entire disputed amountI would like to notate the resolution agreement on my complaint and express that upon receipt of the refund I will be satisfied thank you, *** ***
*** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I'm not paying for a service I didn't pay or ask forWhen the yearly bill came due in December I went with another source

September 17,
*** ** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** ** ***
*** *** ** *** *** Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

February 26,
*** ***
*** *** ** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
Nancy G***
WM cares-Corporate Office

April 27,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello Jonathan,
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you requested cancellation and were sent a letter with notification of Liquidation damages due for early cancellation of your contract with Waste ManagementPer Option of the Liquidation Damage letter mailed February 24, 2017, it states that in addition to the $4650.00, ‘all monies due through the termination date and any applicable container removal fees’ would be due. Per your Sales Agreement, the removal charges are validAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

January 7,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide
you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

*** **,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
*** *** *** tried to reach you at the number you provided on the complaint ###-###-#### and it was the wrong numberHe tried the number on your account ###-###-#### and was unsuccessful; please provide the best telephone number you can be reached so that we can resolve your service issuesPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

January 5,
*** *** *** *** ** *** ***, OR ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** ***, ***
Ms*** *** ***,
Reference
made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have additional, questions or concerns please contact us at
713-512-Option *
Cordially,
Victoria H***
WM cares-Corporate Office

November 14,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

August 17,
Revdex.com File# ***
Waste Management Account# *** *** *** * ***
*** *** ***
Thank you for your inquiry regarding quarterly billingWaste Management invoices quarterly in advance every three monthsWaste Management requires advanced payments as protection against non-payment
In regards to your service concerns, I alerted our operations management team and received confirmation they spoke to the driver to ensure you are not missed going forwardWe ask that you have you container at curbside no later than 6am until 6pm or place your container out the night beforeI will follow up with you for several weeks to ensure we provide scheduled serviceIn good faith, I placed $10- adjustment on your account, which will reflect on your next quarterly invoiceOnce again, please accept my deepest apologies for the frustration this caused youShould you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Kind Regards,
Victoria
WM Cares Corporate
***

April 05,
*** *** *** ** *** *** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** ***, ***
Dear Ms***,
Reference is made to the above-mentioned Revdex.com complaint you filed against
Waste Management.
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Victoria ***
WM Cares Corporate

December 15,
Revdex.com case#***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your bulk pick up and appreciate the opportunity to correct the situationAt Waste Management, we are committed to
providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
On 12/07/2016, you contacted Waste Management to request the collection of your washer; our agent set up the pick for your service day 12/09/However, we failed to pick it up; you notified us on 12/13/We reached out to our operations and our driver returned that afternoon and removed the washer
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
As I was helping my mother with these details, I never saw an invoice, it was charged to her credit card. I should of been informed when I called to cancel. I never was! If I would of been told, I would of kept the service for an additional period instead of arranging for other disposal options for what we had left
Regards,

November 12,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your Billing and appreciate the opportunity to address your concerns
Senorina confirmed she spoke to you today; issued a credit to your account leaving you a balance of $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

October 13,
Revdex.com case#***
Re: Waste Management Account# ***
*** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action
to correct them
*** confirmed she spoke to you today; and your service issue was resolvedShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

***,
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
In response to your last comment, *** *** *** confirmed he spoke to you Friday; your service issue was resolved. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

December 19,
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Upon review of your account, our billing department issued Voucher ID *** for $Please allow 5-business days for your refund to arrivePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** option *
Cordially,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and upon further support of and receipt of documentation reflecting the following will this issue be considered resolved:My account was been closed dating back to November 17, or earlier The said amount of $charged to my account has been removed Waste Management has contacted the collection agencies stating this was their error, thus clearing my good name and credit ratingI am provided with the aforementioned refund(s) as indicated in my letter and complaintOnly when all of the above requirements have been met, then yes, this claim will be satisfactorily resolved However, as of today 1-21-2015, I have not seen such documentation to reflect all necessary requirements Until I receive a check from Waste Management for all refunds owed to me and an invoice stating that I owe nothing and my account is once and for all canceled, I will assume that no appropriate action has been taken Thank you Revdex.com for helping me to take appropriate action against Waste Management Have a wonderful day! Sincerely,*** ***

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/26/and assigned ID ***
Regards,