Waste Management

March 2,
Dear Mr***,
This letter is in response to your Revdex.com complaint # *** regarding the delivery of your containerI sincerely apologize for any frustration you may have experienced
It was a pleasure speaking to Mrs*** today, and thank you
for confirming the delivery of your containers todayShould you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

April 25,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your account, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times to report your property was vacant, and you were not using the serviceBased on the information we have canceled the account, and zeroed out the balanceAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

November 16,
*** ***
*** ** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

June 8,
*** ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste ManagementWe would like to provide you with
our response
We received your Revdex.com complaint, but were unable to locate an account with the information providedIn order to better assist you, we’ll need a little more informationCan you please provide the name on the account, the township in which you are located or homeowners association, mobile home community, if applicable?
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

December 11,
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your
cancellation request and appreciate the opportunity to address the problem
Your Account Manager *** *** confirmed she is working with you to resolve your issuePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** option *
Cordially,
*** ***

January 28,
Re: Revdex.com Complaint# ***
WM Account# ***
Dear Mr*** ***,
This is in response to the questions in the email you sent to Raul on 1/26/2016.Per Section 4, (a-f) of your service agreement it details reasons for rate increases
As per Section 6, it describes, at the termination of the agreement, all equipment shall be returnedOnce the early termination was agreed upon, we arranged for the container to be removedPlease read attached Service Agreement
I reviewed your account; your balance is $The balance includes service between August and September
Should you have additional questions or concerns, please feel free to discuss it with me at [email protected] or by phone at 713-512-option and ask for Nancy
Cordially,
Nancy ***
Waste Management Corporate Office

March 6,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your overage charges and appreciate the opportunity to address your concernsUpon review of your account, you spoke to
Account Manager, Melissa, who sent you pictures of the overages and reviewed them with youShe advised that she would credit one overage charge, which has been completedUpon review of the snapshots, all remaining overage charges are validIf you would like to discuss more service options, please contact Account Manager, Melissa, at [email protected], please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Jeanne D
Customer Experience Agent- WM Cares

July 5,
*** * ***
** *** ***
*** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
*** * ***
Reference is made to the above-mentioned Revdex.com complaint you filed
against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

May 12,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
After researching our internal records, I submitted a reversal for $back to your Master card ending in Please allow 3-business days for the reversal to appear in your credit card accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Monday, June 27, 10:PMSubject: Complaint ***I am writing with regard to my complaint against Waste Management of NY RochesterI thought this was resolved on May when my service ended but I have now received a new bill for $for service period 6/1/to 8/31/16. To briefly summarize my complaint: Paid in full for service period 3/1/to 5/31/They missed pickups so I called to report itHad to beg to get them to carry out the final pick up on May Withhelpfrom Revdex.com they agreed to provide what they referred to as a "courtesy" pick up even though I had paid for this serviceThey informed me they would pick up toter and recycling box on June which they did, but a lady from their office called weeks later to ask if it was picked up but said she would assume it was and close the accountHow is it possible to send a truck to an address and not have a record of it? I am asking your help to determine what the bill for $is about because my service ended May The bill for months was $What could possibly be $when they provided no service after May My family have been loyal customers of Waste Management since in three different states and we are very disappointed at this frustrating experience. Your help to finally resolve this would be greatly appreciated.Sent from AOL Mobile Mail

February 4,
*** ***
** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** * * ***
*** ***,
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***
WM cares-Corporate Office

January 4,
*** * ***
*** *** ***
*** **
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** *
Cordially,
*** ***
WM Cares-Corporate Office

*** 18,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed
against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
** *** ***

June 30,
Revdex.com Complaint# ***
Waste Management Account# ***
Dear Mr***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
We alerted our operations team regarding the service issues; thank you again for confirming the recovery of the recycleIn addition, a $credit applied to your account for the service failures. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

January 22,
*** *** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the
above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

June 24,
*** ***
* *** ***
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** *** *** - BULK
Dear Mr***,
It was a pleasure speaking with Lisa today; she did confirm our driver was
out early this morning to remove the two box springs we left behind in errorI would like to apologize to both of you again and appreciate the opportunity to resolve your complaint
Please let me know if you have questions or comments regarding this matter, you may reach me at 713-512-*** *
Respectfully,
Victoria ***
WM Cares-Corporate Office

July 22,
*** N ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** N ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM cares-Corporate Office

*** 24,
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
*** *** ***, confirmed he spoke to you today; your service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

September 11,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** ***, *** (***)
Ms***,
Reference is made to the above-mentioned RevDex.com complaint you filed against Waste Management.
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Respectfully,
Victoria ***
Customer Experience Agent - WM Cares

October 24,
*** ***
*** *** ***
*** ***, OH ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
Waste Management cannot commit to picking up your recycle by noon each pick up dayUnfortunately due to unforeseen circumstances and despite our best efforts; there are times when we are unable to prevent service delaysPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***