Waste Management

February 23,
Revdex.com case#***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your trash pickup and appreciate the opportunity to correct the situationAt Waste Management, we are committed to providing
exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
On 02/16/2017, you contacted Waste Management to report we did not service all your containersAfter reviewing your account, you are only paying for one container. Our driver reported he serviced two containersSenorina spoke with you this afternoon and updated your account to reflect a total of three containers, and will follow up with you to ensure you are receiving service.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

July 27,
Re: Revdex.com Complaint#***
Waste Management Account #***
Hello *** ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
After researching our internal records, our billing department is processing your refund check in the amount $We greatly regret your decision to leave Waste Management and apologize for not meeting your expectations as your service provider
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]We have continued to ask to be removed from the contract with Waste management and they continue to only reiterate that I need to sign a affidavit and pay the termination fees which are not outlined in my contractWe have been a loyal customer since 2009, certainly someone could terminate our account however no one will direct me to a person with that abilityI would totally understand if it was only a few years but we are talking years of being a customerOur attorney advised against signing the agreement as we will only have a Office out of our home, therefore will not be able to have a dumpster or have the need for a dumpster, we are not closing the business just that location
Regards,

December 9,
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
I would like to take the time to apologize for not returning your call yesterdayUpon review of your account the payment has not posted to your accountIf you would please ask your bank to provide the tracer number of the payment, I will send over to my billing to have it researched
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***

May 20,
*** ***
*** ***
*** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with
our response
We received your Revdex.com Complaint, but were unable to locate an account with the information providedIn order to better assist you, I will need a little more informationCan you please provide the name on the account, as well as an account number?
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

July 13,
Revdex.com case # ***
Re: Waste Management Account# ***
*
Hello MsFoote,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times regarding being notified about service delaysOur agents were unsuccessful in helping you navigate through our websiteIn addition, you requested a call from a route manager to discuss concerns regarding our driversThe route manager has since reached out to you, and your concerns were addressedOur agent, Tonya, confirmed she spoke to you, and assisted in walking you through logging into your WM.COM account to locate your schedule informationAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at *** option **
Very Respectfully,
N*** G***
Customer Experience AgeCares

December 29,
*** ***
*** ** *** ***
*** *** ** ***
Re: Revdex.com Case# ***
Waste Management Account# *** *** ***
Dear *** ***,
Reference is made to the above-mentioned Revdex.com complaint you
filed against Waste Management.
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** *** or by phone at *** *** **
Respectfully,
Victoria ***
Customer Experience Agent - WM Cares
Waste Management
WGrandview Road, Suite
Phoenix, AZ

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Both my wife and I spoke with Oscar who identified that Oscar had only listened to one conversationIn the conversation I had with Oscar he told me that he was able to listen to the different phone conversation when we cancelled our service which was in the beginning of SeptIt was during that phone conversation that we were told by the representative who cancelled the service for us to pay the prorated amountI actually when going through my online account found the notation on my bill...and it actually states what I stated to Oscar repeatedly...and I am owed $and I can provide that
Regards,

We contracted an "URGENT VISA PROCESSING" product from It'sEasy, Inc., for $each that was advertised to take "up to days" to process a Brazil Visa We sent our application to It'sEasy, Inc., a NY address, next day air on December *, to obtain a Brazil Visa that would allow us to take a cruise, departing on Jan **, from Fort Lauderdale, Fl Our Visas finally arrived at our home address on Jan 27, 2016, days later starting from Dec *, the Monday after It'sEasy, Increceived our next day air package on Dec *,
It'sEasy, Incadvertised Visa handling products to choose from, depending on how quickly you needed your Visa: a day application process for $69.00, a day application process for $and day application process for $ The implication in their advertisement is that they would somehow work the system to provide a faster service and get you your visa in the time we required We chose the $based on the advice from It'sEa

Dear Ms***,
I reviewed your account to understand what caused an invoice to generateWaste Management charges a removal charge; this charge covers administrative and operational costs to process and perform the delivery of a new container or remove an existing container at customer’s request
Because of the frustration our billing issues caused you, I entered an adjustment of $80.80; your account is at a zero balance
Should you have additional questions or comments or if I may be of further assistance you may reach me me at 713-512-option
Very Respectfully,
Victoria ***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10650290, and have determined that this proposed action would not resolve my complaint
I was advised on 5/26/by customer service that my refund was being processed on 5/26/and would be refunded 24/hoursIt is now 6/4/and no refundMy biggest concern is still that this company behaves very unethicallyThey took my money the same day they told me they could not provide a serviceIf you can not provide a service, you do not take someone's money! I would like to know the date their records show my refund was processed
Regards,

August 25,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

February 28,
Hello ***,
Please accept our apologies for the frustration caused by this situationAfter reviewing the calls, I forwarded your concerns to the call center supervisors for additional training and or coaching of our customer service representative
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Apparently the *** *** is going to be forced to keep your services until *** My original complaint still stands We have received no correspondence from WM since *** until we received your letter/contract dated *** *** *** You can guarantee that after we honor your "shady" contract, you will lose another customer forever
Regards,

*** 20,
*** * *** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed
against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
** *** ***

December 18,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The problem is not resolve yet We submitted the estimate for the damage and still waiting for the responses Their responses time is extremely slow.....Thank you,***
Regards,

*** * ***
*** ** *** ***
*** ** ***December 28,
*
*** * ***
*** ** *** ***
*** ** ***
Revdex.com Case# ***
Waste Management Account# *** *** ***
Reference is made to the above-mentioned
Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Respectfully,
Victoria H***
Customer Experience Agent - WM Cares
Waste Management
WGrandview Road, Suite
Phoenix, AZ

July 10,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
On July 6, 2017, you contacted Waste Management regarding a snapshot charge for an overloaded container. Our agent, Kourtni, offered to remove the charge and explained the overage procedure, which you declined, asking to then cancel your account. She then explained that you are in a signed Sales Agreement with Waste Management, and explained the early termination charges that would occur if your choice is to cancel
*** signed a Service Agreement with Waste Management which took effect on June 1, 2009, for months. Pursuant to Section of the Term, the term of this Agreement is set forth on the service summary sheet. The initial term of the agreement is for months and the agreement automatically renews for each additional 36-month renewal term if *** does not notify Waste Management on a certified letter of termination at least days, but not more than days, per Section of the termination of the then-existing term. Please see attached Service agreement.
*** failed to give Waste Management any notice of termination within Section 2’s allotted time period. Therefore, the Agreement automatically renewed for an additional months
*** can still elect to cancel the Agreement; per section of the Agreement, will contractually owe liquidation damages for early termination. *** may still accept the offer to remove the overage charge and continue with the service
If ***, would like to continue with the cancellation, please email Account Manager Kourtni *** @ k***@wm.com or call 1-310-Ext
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Also, I have put in a call to MsNancy G*** and await her return call
Regards,*** ***