Waste Management

December 14,
*** * ***
*** * *** **
Tucson, AZ ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide
you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

November 18,
*** ***
** *** *** ***
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

August 27,
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
In response to your last comment, I listened to the call again and you mentioned to the agent that you went online to order a dumpsterHowever, you were having issues, ordering the dumpster and asked if you could place the order with herAgent beginning taking your order; offered a 15-yard for your project and you stated you needed a 30-yardAgent explained the weight and the overage and continued with your orderAgent stated twice on the call that you would be getting the 30-yard for six days and it included 3-tons for $and anything over the 3-tons would be an extra charge and you agreed and she placed the order
However because of the confusion we are going to honor the online quote of $for 6-tonsYou paid $leaving a balance of $
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

June 2,
Revdex.com case # ***
Re: Waste Management Account# ***
Dear Ms***,
Thank you for taking my call today, and confirming our driver came out and recovered your trashAgain, please accept our apologies for the frustration caused by this
situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
WM Cares Corporate

October 30,
Re: Revdex.com Complaint# ***
Waste Management Account# *** *** ***
Hello Ms** ***,
We are working with our legal department and need additional time to provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Victoria H***
Customer Experience Agent - WM Cares
Waste Management
*** ** *** *** *** ***
*** ** ***

December 2,
Revdex.com case#***
Re: Waste Management Account# ***
Hello ***
I apologize that you experienced issues with your refund and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
On 12/1/2016, you contacted Waste Management to request your refund; our agent advised you of the no refund policyHowever, because we failed to zero out your account, we are making the exception to refund you the balance
*** confirmed she spoke to you yesterday afternoon; she issued a reversal of $back to your *** *** *** ** *** Please allow 2-business days for the reversal to appear on your credit card statement
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. There was no attachment of a new contract from March of this year, because we did NOT sign one, and WM cannot provide itThey have previously told me over the phone that the contract was signed by someone named "Luckie Itow." I have never heard of this person, and called our professional property manager *** to inquire whethe* *** *** *** *** *** *** *** *** *** *** *** is on the Board of a different condo association, and has nothing to do with our complexWE HAVE NOT SIGNED A NEW CONTRACTI have spoken with Maciel P*** several times, and as of two days ago, she had someone in the "legal" department call APS to confirm this information*** informed me yesterday that she did receive a call from WM, she advised the same, and requested a copy of this illegitimate contractWM has yet to complyIn our contract, it also states that upon written request, WM must provide a breakdown of any fee increasesWe requested this two days ago and have not received anything yetWe received our September bill, and it was back up to over $900!! The contracted amount is $367, which is $MORE than the going rate offered by two other service providers ($per month.) This is a total scam and a rip-off, and I'm tired of getting bounced around between multiple WM employees that are not listening and not trying to resolve this issue! Regards,*** ***

December 17,
*** *** *** ***
Stanley Street
Dyer, IN
Re: Revdex.com Complaint# ***
Waste Management Account# *** *** *** *** ***
Msand Mrs***,
The Revdex.com informed us about the complaint
you filed against Waste ManagementI apologize that you experienced billing issues and appreciate the opportunity to address your concern
Beginning May 17th, a message is presented on your invoice which says, this invoice constitutes an offer by Waste Management to provide service to you for a specified periodBy accepting this, you agree to continue service during the specified timeCancellation results in the forfeit of any prepayment unless prohibited by applicable law, regulation or contract.”
Effective September 1st, we changed our refund processSince you prepaid (Nov, Dec, Jan and Feb) you are not eligible for a refundI did attach a copy of your most recent invoiceYou are a valued customer and do not want to lose your business, we are willing to work with you to lower your rates as you mentioned in your complaint
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Victoria H***
WM cares-Corporate Office

October 27,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
** *** ***

***
August 20,
***
Re: Revdex.com Complaint# ***
WM Account# ***
***
*** *** ***
In repsonse to your last comment, Waste Management did not report***your information to any***credit agencies
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Nancy G***
WM Cares-Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
The business has not given a resolution yetI understand that it will take some time to research my case but I do not think I should accept "looking into my claim" as a resolutionOnce they have reviewed it and come up with a solution, I will take into consideration the solution and make my decision thenI would still like to see a written apologyRegards,
*** ***

April 27,
*** ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
Per the *** ** ***, all residents must call *** *** *** to report all trash related service issues or refund request ***
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

July 1,
*** * ***
** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns
After researching our internal records, a reversal for $*was issued back to your Visa card ending in ***Please allow 3-business days for the reversal to appear in your credit card accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy G***

The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, Representative *** submitted an adjustment for $***, bringing your account to a zero balanceAs well, we have notified the collection agency of your issue and stopped collection callsPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
WM came and picked up their otter today. Thank you

October 27,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed
against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
My garbage still not picked upWould love to know whats todays excuse

January 28,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

December 15,
*** * ***
*** *** **
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***-***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity to address your concerns.
After researching our internal records, your payment of $was reversed back to your Master Card ending in Please allow 2-business days for the refund to appear on your credit card statementIn addition the removal charge was removed leaving your account a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

November 16,
*** ***
*** *** ** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
N*** ***
WM cares-Corporate Office