Waste Management

October 23,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint#
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your Billing and appreciate the opportunity to address your concerns
Jeanne confirmed a credit was issued to your account bringing it to a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

January 13,
*** ***
*** *** ** *** *
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

October 11,
Re: Revdex.com Complaint # ***
Waste Management Account #***
*
Hello Jaci,
I apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concernsAt Waste Management, we are committed
to providing exceptional and reliable customer service, and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, Cable Techs INC signed a Service Agreement with Waste Management which took effect on April 11, 2012, for twelve (12) monthsThe initial term of the agreement is for (twelve) months from the Effective Date and it shall automatically renew thereafter for additional terms of months ('Renewal Term'), if Cable Techs INC does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attached Service Agreement
Cable Techs INC failed to give Waste Management notice of termination within Section 2's allotted time periodTherefore, the Agreement automatically renewed for an additional 12-months ending April 1,
Waste Management received Cable Tech INC certified letter postmarked June 1, 2017, on June 6, The attached letter stated to close the account due to closingAccount Manager Donna advised Cable Tech INC that we would need an affidavit to be completed to cancel with no early termination penaltiesCable Tech INC refused to sign an affidavit, and a Breach of Contract letter was sent to Cable Teck INC advising of their cancellation optionsPlease see attached letters
Cable Tech INC can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early terminationPlease call Account Manager Donna at 410-309-or email to [email protected]
Very Respectfully,
Nancy G
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I paid in full the invoice that I am continually re-invoiced for I would think WM has the ability to see the payment made on time and in full the the invoice # in question Please remedy this matter post haste It tires me to continually have to deal with something so obvious If necessary I can upload a copy of the paid invoice with the date and proof of payment However, I believe WM has the same opportunity and it is there error, not mine
Regards,*** ***

July 7,
*** * ***
*** *** ***
Great Lakes, IL
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

January 2,
*** ***
Eastfield Drive
Clearwater, FL
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
After researching our internal records, our billing department is processing your refund check in the amount $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
They claimed I did not report the service failuresIn fact, I have called at least once a month for the past four monthsEach time I spent the majority on hold and was transferred to someone who all they asked was for me to pay the billNone of these calls are on their record even though I can prove the calls. When I spoke with ***, who is mentioned below, she said an operations manager in my territory would give me a callThis never happenedI even went through the steps to talk to someone at corporate to request an operations manager call meThey said I would hear from someone no later than ***I am yet to receive a call. After I filed the complaint, my garbage and recycling was agin only half emptied by the driversThey were not able to provide a reason for this. I paid for garbage and recycling services for the past months and they have failed to pick up anything over the past two monthsThus, my request for a credit of $*** ($per month) and they only gave me $Throughout this process they have been rude, and hung up on me when attempting to request the credit. My issues and request have not been addressed or resolved. Thanks, *** ***
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I also received a check two days after I filed the complaint from waste managementAlthough I do think they took far too long to send me my refundI would like to withdraw my complaint at this timeSincerely *** ***

August 2,
Revdex.com File# ***
Re: Waste Management Account# ***
Dear Ms***,
Thank you for reaching out to Waste Management in regards to your recent billing concerns. We take these concerns very seriously and will immediately take action to correct them
We have review your account and discovered that you were double billed in errorDue to this error we have issued an adjustment on your account in the amount $We are sending a refund for the overpayment for $and will be sent to the address we have on filePlease allow 3-weeks for delivery of your refundPer your request, your account is schedule to close at the end of August
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
*** *** *** Sent: Saturday, September 03, 1:PM *** *** ***
*** *** *** *** * *** *** *** *** Dear Sir, We have received an explanation from Waste management towards our above referred complain with your bureau. We agree to signing of the three year agreement and as per terms we would be ready to pay the three month liquidation damage charges towards the early termination of their services due to high increase in the price then what had been committed to us while finalizing the contract We would still need Waste management to explain to us on how they came to charges of apprx$per month on contract price of $per month plus fuel & taxes extraWe wish to have an idea on their calculation of monthly price during the contract which has changed every year and that too with increaseOnce we hear from Waste management we shall be all happy to terminate the contract and pay the three month liability Kindly take up matter with Waste management accordingly and help us to know details of the exorbitant charges on the monthly invoices we have been paying on time Thanks *** *** *** *** ***
*** *** *** ***
*** * ** ***
***

Route Manager *** attempted to reach you again today at (***) and was unsuccessful, he left you a message with his direct line (***)Please give him a call so that we can resolve the services issueWe have applied the necessary credit to your account and at this time no additional credits are due
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***

January 29,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with billing and appreciate the opportunity to address the problem
Upon review of your account, the fee that continues to show is the PMF charge, known as container service chargeThat charge allows you to exchange your container once per calendar year for free; the fee is generally removed when an account is placed on an on callWhen your account was decreased the fee was not removed and should have been, the PMF fee is now removed and you will not receive any more billing for it
I issued a reversal back to your ACH account for the $payment made in January, please allow to business days for it to appear in your accountI also issued an adjustment for your February invoice, bringing your account to a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I believe that this is a step in the right direction but falls short of expectationsIf this is what the final outcome of this dispute is going to be lets see if I will ever get half of the money back I have already sent returnedI have sent in the original amount

April 15,
Revdex.com Case# ***
Waste Management Account# ***
Dear ***,
In response to your last comment, an adjustment applied to your account and your balance is $for your April invoice.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Respectfully,
Nancy ***
Customer Experience Agent - WM Cares

November 19,
*** ***
*** *** ***
*** ***, ** ***
Re: Revdex.com Complaint# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Jeanne confirmed she attempted to reach you at 913-713-and was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your service complaintPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

January 27,
*** ***
*** *** *** ***
Richmond, TX
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
It was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager Gilbert spoke to you and service issue was resolvedAlso your account is updated to reflect 4-6yd dumpstersPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***

November 13,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

February 26,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
Nancy G***
WM cares-Corporate Office

September 23,
*** * ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** *** *** ***
*** * ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Route Manager Mike confirmed, he spoke to you and service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office

April 29,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, an adjustment for $applied to your account leaving a balance of $for your May invoicePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
*** ***