Waste Management

July 9,
*** ***
*** *** *** **
Laurel, MD
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your request to cancel service and appreciate the opportunity to address your concern
*** *** signed a Service Agreement ("Agreement") with Waste Management which took effect on July 17, for thirty-six (36) monthsPlease see attached Service Agreement
*** *** can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination
If *** *** would like to continue with the cancellation, please contact Account Manager Peter *** at 800- 866-*** or email ***
Cordially,
Nancy ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Debra *** wrote and told me that I would have a credit of $coming ALONG with removing the $finance chargeThat would total $If you are "cancelling the service without penalty" where does the balance come from?PLUS you are dunning me and ROBO calling me for the balanceCome ON!Adjust my balance to $and I will pay it
Regards,
***

October 19,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concerns
*** *** *** signed a Service Agreement ("Agreement") with Waste Management which took effect on September 01, for thirty-six (36) monthsPursuant to Section of the Agreement, the initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional twelve (12) months renewal term if *** *** *** does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attached Service Agreement
*** *** *** failed to give Waste Management notice of termination within Section 2's allotted time periodTherefore the Agreement automatically renewed for an additional 12-months
*** *** *** can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination
If *** *** *** would like to continue with the cancellation, please contact Account Manager *** *** at 866-770-or email [email protected]
Cordially,
Nancy G***
WM Cares-Corporate Office

March 26,
*** ***
*** *** **
*** ***, CA ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like
to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

June 20,
*** ***
*** *** **
*** *** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
*** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you *** for looking into this and confirming that there was a mix upI was shocked to see a bill at all, so I probably wasn't the easiest person to deal with on April I had been a customer with Waste Management for years and was upset that this was how our relationship was going to terminateYour concern, promptness, and professionalism is noted and I would consider doing business with you again in the future.Sincerely, *** ***

December 2*,
*** *** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** *** ***
Mr***,
The RevDex.com informed us about the complaint you filed against Waste ManagementI apologize that you experienced billing issues and appreciate the opportunity to address your concern
Upon research of your account I can confirm it is cancelled and is currently pending an adjustment to zero out your balance
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Victoria ***
WM cares-Corporate Office

Good Morning, I attempted to reach out to you this morning in regards to your request and left a voicemail Please feel free to return my call at *** between the hours of 8:am to 4:pm Monday through Friday After review of your request, I would be happy to have you listen to the call in question I did find that the call on 04/01/with a customer service representative did not mention any concern about a refund We do have the ability to work with you in regards to the pricing that you received from the competitor We are still willing and able to work on this matter with you regarding price Again, please reach out to me to discuss options with your account Thank you and have a great day

March 29,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***
I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
On March 22, 2017, you reported that your trash had not been serviced, and you were advised that a courtesy pickup would be completed on Friday, March 24, Due to the weather, we had to delay your service againOn Monday, March 27, 2017, our records show your trash was recoveredAs a courtesy, your account has been credited one week of service at $6.08, and this amount has been reversed back to your method of paymentAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

June 26,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello Cristal,
The Service Agreement was signed on July 29, with an effective date of August 1, 2014, by General Manager of *** *** *** ***Please see attached sign service agreement
Cordially,
Nancy G***
WM Cares-Corporate Office

January 30,
*** ***
*** *** *** *** **
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The problem is that the annual price increase and the most recent billing are one and the same Putting it another way, the price increase was put into effect before the end of the term, which was not due to renew until 5/1/ I object to paying the higher rate for my liquidated damages If the responder is saying that my liquidated damages will be x $(my previous billing amount) rather than x $(the amount on my most recent bill) then she needs to explicitly state that in writing before I will accept this issue as resolved
Regards,*** ***General Manager***, Inc

March 2,
*** ***
*** ** *** ** *** *
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem
Your Account Manager Edith D*** confirmed she is working with you to resolve your issuePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***

July 26,
Revdex.com case # ***
Re: Waste Management *** ***
Dear Ms***,
I apologize that you experienced issues with your ***, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
You advised you had canceled your *** effective April 12, 2017, but the *** was still active and billingAfter researching our records, I did not locate a request to cancel but I did see that you phoned in March and have not received service since then, due to not having the container curbsideBased on that information I have canceled the *** and zeroed out your balanceAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at *** *** **
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

October 28,
WM Account# *** *** JAMES & BIRGIT
Re: Revdex.com Case #***
Dear MrJames ***
Thank you for the opportunity to address your service concerns regarding missed serviceI would like to apologize for the inconvenience
you experienced with Waste Management; I understand how frustrating this must have been for you
I have entered an adjustment for one week of $4.38, this will reflect on your next invoiceI will follow up with you weekly to ensure we are providing the service you deserve.
Again, please accept our sincere apologyShould you have additional questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Victoria ***
WM Cares-Corporate Office

April 19,
*** * *** *** *** *** *** *** ***
Revdex.com Complaint# ***
Re: Waste Management Account# *** *** ***
*** ***
***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** *
Very Respectfully,
Victoria H***
WM Cares Corporate

April 27,
Revdex.com Complaint* ***
Waste Management Account* ***
Hello Shawn,
In response to your last comment, your refund was processed on 4/20/2017, and check* *** for $was mailed out on 4/27/In addition, we have submitted your refund for $and once it’s processed, we will contact you with the check# and the date it’s mailedAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

December 11,
*** ***
C Rd
Palisade, CO
Re: Revdex.com Complaint#
** *** ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem
Your Account Manager *** confirmed he is working with you to resolve your issuePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***

July 26,
*** * ***
*** *** *** ***
*** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account#
***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

Hello ***,
This letter is in response to your Revdex.com complaint # *** regarding your service concernI sincerely apologize for any frustration you may have experiencedAt Waste Management, we are committed to providing exceptional and reliable customer service, and the
customer service you received certainly does not reflect our standardsWe have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
You called on February 13, to report ongoing service issuesUpon reviewing your account, we determined it was not routed correctlyOur operations corrected your route to avoid any future servicing issuesWe will continue to monitor your account for the next month to ensure your service is completed.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares