Waste Management

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you for your quick resolution if the problem
Sincerely,
*** * ***

January 10,
Revdex.com Complaint#
Waste Management Account# 345-
Hello David,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional
and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
Upon reviewing your account, you called on January 6, to report we missed your trashOur agent entered the necessary ticket to ensure our driver returns to serviceYou called back on January 9, to say we still have not serviced the trash. Again we reached out to our operations, and they confirmed serviceOscar confirmed he spoke to you on January 9, 2017, and you also confirmed we recoveredWe will continue to monitor your account for the next month to ensure we do not miss your trash
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

August 15,
*** * *** *** ** ***
Revdex.com File# ***
*** *** ***
I am referencing the above-mentioned Revdex.com complaint you filed against Waste ManagementI apologize for your customer
experience and appreciate the opportunity to address your concerns
We are in the process of reviewing your account and need additional information, may you please provide us with your complete address so we may locate your account and provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Victoria
WM Cares Corporate
***

July 18,
Revdex.com File# ***
Re: Waste Management Account# ***
Dear Mr***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
I alerted our operations team; our driver confirmed we recovered your trashIn addition, Route Manager Mathew confirmed he spoke to you regarding the service issues
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

April 2,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service rates and appreciate the opportunity to address your concernsAfter a review of your account, you spoke to
Agent, Connor, who explained that your service began in with business increases throughout the yearsHe extended a special offer of an all included annual rate of $156.64, which was declinedAt this time, no credit is dueAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Jeanne D
Customer Experience Agent- WM Cares

November 10,
*** * ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your payment and appreciate the opportunity to address the problem
After reviewing your accounts, your payment check #*** applied to the wrong accountOur billing department corrected the mistake and applied payment to your active account *** leaving a credit of $On 8/1/the credit applied to your invoice leaving a zero balance
Your closed account *** had a past due balance $67.30, you made payment on 7/16/for $plus the $required fee to pay over the phoneCurrently this account has a pending credit of $15.02, please advise if you would like for us to move the credit to your active account
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

March 31,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello Tim,
We want to apologize again, for not meeting your expectations as your service providerOur agent Raul, will monitor your account to ensure we service
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

June 9,
Revdex.com Complaint# ***
Waste Management Account# ***
Dear Ms***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
I alerted our operations team and Route Manager Missy confirmed we serviced your trash yesterdayIn addition, a week of credit applied to your account for the service delayShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Your employee lied to me the only reason the can was picked up today was the involvement of the Revdex.comYou basically had to be shamed into doing something that should have been done last week!!! You also need to compensate my contractor for collecting your clients trash!!! They stepped up and did the right thingYou needed to be dragged by the Revdex.comYour collection truck drove by and ignored the responsibility this AMAgain you had the opportunity to do the corrective action and the attitude of the *** ** office was to take a passYou have issues with this office not me So rather than emailing me train your new staff that needs to be hired at the *** office, because that is where the trash needs to be removedDo not Blame the victimYou have an issue deal with it and move onTo not deal with it you will only re-live it over and over again!!!
Regards,

June 12,
*** ***
*** *** ** **
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

November 4,
*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
** ***-Corporate Office

March 2,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service and appreciate the opportunity address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
Upon reviewing your account, you called multiple times to report we missed the recycleWe alerted our operations team and received confirmation that our driver, attempted twice to service, but your container was not outIn addition, we attempted to reach you to address the service issues, but have been unsuccessfulPlease provide the best telephone number you may be reached or email us at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

February 15,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service to our customers
You called on February 3, to report no service and our agent advised you the account was suspended for nonpayment. You made the payment and we have reactivated your account for February 10, Due to the weather, we were unable to complete your service, which will be delayed until your next service day
Manuela confirmed she spoke to you, and due to the service issues, you requested to cancel your account and have the containers removed at no chargeYour account canceled effective February 6, 2017, and your payment of $reversed back to the credit card on filePlease allow for to business days for the reversal to appear on your credit card statementOur containers are scheduled for removal on 2/15/Please have them out on the curb by 6am to 6pm.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

February 24,
Re: Revdex.com Complaint# ***
Waste Management account# ***
*** *** ***
After researching our internal records, a credit applied to your account for the extra bag chargesIn addition your account is noted not to service any extra bags without prior permissionPlease accept our apologies for the frustration caused by this situation
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

December 18,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

February 18,
Re: Revdex.com Complaint# ***
WM Account# ***
Dear *** ***
Routing Manager James confirmed he spoke to you yesterday; he stated he would conduct a site survey on your next service day to ensure your service is completedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate office

I got my visa to China in a timely manner and the customer support was hugely helpfulThanks!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I have just one request to WM, I would like WM to call me for important messageWM only call me for holiday schedule but another important message I would like to receive by home phone number.Sincerely,*** **

August 12,
*** ***
*** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Michelle confirmed a refund for $was submittedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with *** Customer Service at 877-789-
Cordially,
Nancy ***
WM Cares-Corporate Office

*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and
patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office