Waste Management

July 30,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM cares-Corporate Office

April 4,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello Will,
I apologize that you experienced issues with your container removal, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called on March 13, 2017, to cancel your accountOur agent scheduled the cancel and the removal for March 22, You called multiple times to report the removal was not completed on March 22, 2017, and requested it me expeditedWe alerted our operations, and they confirmed the removal was completed on April 3, Again, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
*** Giblin
Customer Experience Agent- WM Cares

August 5,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello ***,
In response to your last comment, we do not have the two invoices in questionAccount Manager Christopher did mention that he sent you an option letter for early termination and on the letter it did state the liquidated damages of $In addition it listed that you would receive a final invoice for the removal and any outstanding balance you owe on the accountHowever, after reviewing your account we did not charge you the removal charge
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
Nancy G***
WM cares-Corporate Office

May 1,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** *
Cordially,
Nancy Giblin
WM cares-Corporate Office

*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time
and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

January 4,
*** ***
*** *** ***
*** *** **
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
when thry cant pick up trash because of bad weather;road construction or a tenents car blocking the dumster; they still charge me as if it was picked upThey just mised weeks in a row. For over years they picked up every weeksif the driver mised for any reason; he would pick it up next timeWe never had an overage in over yearsThe same amount of trash has been generated each week for the last yearsWe never had a overage chargewe switched to picnup every week, from $per month to $109.per month109/4=$27.25 per pick up. When they dont pick up; their will be more trash the next time$overage charge -is $That is robery. Rember we paid for all the times they could not pick upThey cant have their cake and eat it too !!! Then they charged around $145.00 in fuel surchage,$for something called regulatory cost recovery and even a $charge for being a customer!!! My october bill was 69.77; we had a CREDIT BALANCE of $ for $dueI paid ahead an amount of $ OR AN EXTRA $129.00. The november bill was $ !!!!! BECAUSE I HAD A CREDIT BALANCE THEY TOOK ALL MY MONEY *** ** *** ***

The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, our billing department issued an adjustment to zero out your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***

November 5,
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
I want to apologize again for the frustration caused by this situationIf you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM Cares

July 1,
*** ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize
that you experienced issues with your refund and appreciate the opportunity to address your concerns
Upon reviewing all the calls with the telephone number (83** ***, there was no mention you would receive a refund if you cancel earlyIf you could provide the number you called in on last month I will be happy to research the call
As stated on your December, March and June invoices, you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified timeIf you request to cancel your service early, you forfeit your prepayment
Your account is set to cancel effective 07/18/if you would like to cancel the request please contact your local call centerPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***

The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
Upon review of your account, I did not find any reported service failuresHowever, I did find you called on *** to request a credit for service failureWe encourage you call your local call center to report any type of service failures; at this time no credits are due on the accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***

March 28,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with the container delivery and appreciate the opportunity to address your concernsAt Waste Management, we are
committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching your account, you called multiple times to exchange the containerOur agents stated we are out of the 96-gallon containersWe received your Better Business complaint, and we alerted our operations to expedite the exchangeOn March 24, 2017, our operations confirmed, our driver completed the exchangeIn addition, we issued a credit for the miscommunication on our part
Should you have additional questions or concerns, or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Second complaint regarding my trash containersCalled several times and was told my bin would be fixed or replacedMy trash bin has been curbside for almost two weeks without any wheels or the rodBin was damaged by the driver who dumped my trashHe had to see that he damaged the containerHorrible customer serviceThe city issued me a warning because my bin is curbsideI can not move the trash can without any wheelsI called in three times, once even asking for a route manager to return my call, still waiting.My call returned and my bin fixed
Regards,

August 4,
*** * ***
*** ** ** ***
*** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account# ***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** *
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

January 5,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
Upon review of your account, our billing department submitted an adjustment to zero the balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

March 30,
Re: Revdex.com Complaint # ***
Waste Management Account # *** *** ***
Dear Ms***
I made multiple attempts to reach you by phone at *** *** to inquire if your containers were removedI apologize they have not been removed yetI immediately contacted our operations team and we will attempt to remove them tomorrow, please set them curbside
In regards to your account status, your account is currently closedIt is not Waste Management’s practice to issue a refund for unused service which is disclosed on your invoicesWe will make an exception and adjust one month of servicePer invoice Number: *** total charges are $84.81, if we divide this invoice by three months the total refund amount comes to $Once I confirm our containers are removed, I will request a refundI appreciate your patience
If you have any additional questions or comments or if I may be of further assistance, you may reach me at *** option
Very Respectfully,
Victoria H***
WM Cares Corporate
[email protected]
Waste Management
*** ** *** *** *** ***
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Although the cans were returned after the complaint was made and a message was left by yet another "representative", the internal communication issues with Waste Management continueThe response to the Revdex.com complaint notes that on July "according to their internal records", a call was made to pay the balanceThat is incorrectThe balance was already paidThe representative did not collect on July a payment because the balance was already paidThe call was to make sure Waste Management had the verification, so there wouldn't be a problem, which there wasIt's obvious from the response that the entire complaint wasn't even given the time to be readThis is just a case in pointWaste Management's internal communication within their departments and among their representitives are terribleSo is the general communication with customersWaste Management's representatives seem to be trained to give customers a 'fluff' answer then get rid of themIf a supervisor is requested, none are availableAnd although the supervisor is supposed to give a call back if requested, they do notThe lack of communication between Waste Management and subcontractors that creates this 'standby' series of excuses for their errors was not even touched uponThere were several issues in the complaint that was ignoredI would like to hear Waste Management agree that there are internal communication and other issues that are ongoing within their departments and subcontractors and that they are working on solutions to resolve them in the near futureThis sort of thing impacts health and safety and is not in line with city, county and state ordinances and contractual outlines in CaliforniaWe need assurance that Waste Management's internal problems are actively being resolved with viable solutions in line with the complaint beyond the return of cans or resume of service
Regards,

June 9,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello MsHubbard
In response to your last comment, Brad and Sam confirmed, they spoke to you and they addressed your concerns, Brad mentioned he is working on getting the credit approvedAgain, please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

August 21,
*** ***
*** ** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** *** ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy ***
WM cares-Corporate Office