Waste Management

June 10,
*** * ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
After researching our internal records, your account is at a zero balanceAs well, we have notified the collection agency of your issue and stopped collection callsPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

May 29,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concern
It was a pleasure speaking with you today; per our telephone conversation, you confirmed our driver serviced your trash yesterdayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

April 4,
*** * ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint#***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management
We received your Revdex.com
complaint, but were unable to locate an account with the information providedIn order to better assist you, we'll need a little more information, can you please provide the name on the account, as well as an account number or the name of your condo or homeowners association, apartment complex or mobile home community, if applicable
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Respectfully,
Nancy ***
Waste Management Corporate office

June 12,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello Mr***,
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concernsAt Waste Management, we are committed
to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called on February 2, 2013, to establish service and we quoted the price for service in your areaOur representative keyed in the wrong area when creating the account, which caused us to undercharge for our servicesIn January of 2015, our agent noticed a large credit on your account, and without doing research she submitted the refund of $to be mailed to you
On January 1, 2017, you phoned and our agent noticed you were not being invoiced the correct amount for your area and made the correctionThe credit of $that was on the account at that time was due for services rendered and posted to the accountCurrently, you are being invoiced $a month plus fuel and environmental, which is the correct rate for your areaBecause you are a valued customer, we will not back charge for that refund due to our errorAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

February 27,
*** ** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like
to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option **
Cordially,
Nancy G***WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
The response tells me nothingNo commitment to a resolution date at allSame response I got on the phoneIt is my personal belief that had I not called and filed a complaint they would have done nothing, and simply kept the funds
Regards,

May 21,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
Dear *** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Victoria H***
WM Cares-Corporate Office

July 27,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy ***
WM cares-Corporate Office

*** *** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and the recycle container of the containers and appreciate the opportunity to address the problem
Route Manager *** confirmed, he spoke to you and service issue was resolvedHe advised that a new recycle bin was ordered to replace the missing container and that sales would contact you and work on a form of future credit regarding the missing containerPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

June 2,
*** ***
*** *** St
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***-***- *** ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you
filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy ***
WM cares-Corporate Office

October 29,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
It was a pleasure speaking with you today; per our conversation, our billing department is processing a credit leaving the account at a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

March 16,
*** *** *** ** *** *** *** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account# *** *** *** ***
Dear ***
***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Victoria H***
WM Cares Corporate

February 12,
Re: Revdex.com Complaint# ***
Waste Management Account#***
Dear *** ***
*** confirmed she spoke to you today; your service issue was resolvedPlease accept our apologies for the frustration caused by this situation
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
Nancy G***
WM cares-Corporate Office

Good Afternoon *** ***, I do apologize that we are playing phone tagOur Policy states that we do not give refunds in the middle of a billing cycleI show that your billing cycle is March 1st through May 31st If I can get a email address for you, I'd be more and happy to forward you the copy of the call on 4/1/2015.Thank You

August 19,
*** ***
*** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

May 27,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your service and appreciate the opportunity to resolve your concern
Route Manager *** confirmed, he visited you today and service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy Giblin

April 13,
*** * ***
*** * *** ***
*** *** ** ***
Re: Revdex.com Complaint#***
Waste Management account# ***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate

June 17,
*** * ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint* ***
WM Account* ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concerns
After researching our internal records, your account canceled effective 5/23/and our operations confirmed the dumpster was removedYou will be receiving your final invoice for the removal charge of the dumpsterPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
N*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]They finally picked it up last week but failed this week as promisedImmediate resolution required
Regards,

November 17,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
N*** ***
WM cares-Corporate Office