Waste Management

June 11,
*** ***
*** * *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me Sent: Thursday, July 28, 3:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #***I let you know several weeks ago that Waste Management admitted that I was no longer a customer!Thank you.** ** ***

February 23,
*** ***
*** ** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
Waste Management account# ***
*** ***
Reference is made to the above-mentioned Revdex.com complaint you filed
against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate

September 12,
Revdex.com File# ***
Re: Waste Management Account# ***
*** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately
take action to correct them
It was a pleasure speaking to you today; per our conversation, you confirmed that the 96-gallon container was removed and 64-gallon container delivered
Should you have additional questions or comments or if I may be of further assistance, *** *** *** ** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

December 8,
*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint#
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed
against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy ***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
OkThere are four bins on the side of the house inside the gateThey can just open the gate a grab then if they would like or I can set them out when I get home from work
Regards,
*** ***

April 29,
*** ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
It was a pleasure speaking with you yesterday; per our telephone conversation, you confirmed Route Manager *** spoke to you and service issue was resolvedOperations also confirmed your trash was recovered yesterdayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy Giblin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Because they just sent me a notice that I have a past due balance for No Service ever done and they may take me to collection!!!!!!!!!! I wld call this fraud!

May 8,
*** ***
*** Rd
***, ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with
our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy ***
WM cares-Corporate Office

June 9,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello *** ***,
In response to your last comment, Route Manager Dustin attempted to reach you at *** and was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your service complaintIn addition a credit for 4-months of recycle was applied to your account
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

November 17,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
On 11/14/2016, you called and spoke to several of our agents, regarding the overages on your accountWe explained what was happening and what we could do to
prevent the overages in the futureWe recommended a larger container and you declined.
We sincerely apologize for the frustration caused by this situationPer your request, we have instructed our drivers not service the container if it is overloaded. At this time, all charges are valid and no credits are due on the account
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
From* *** ***
Sent: Sunday, November 16, 10:PM
To: ***
Cc: drteam
Subject: Complaint ***
RE: *** *** ***
Dear Sir or Madam:
I contacted the City of Oakland regarding the circumstances that led to the
five Waste Management *** ** ** ***. The *** *** *** cost $1,
I asked for a refund and they referred me to Waste Management
Waste Management never provided me with trash bins. They sent invoices for
payment to the City of Oakland instead of contacting me. When I received my
*** *** *** ***, there were five Waste Management liens on the property.
I went to the County Recorder and was told to contact the City. I made several
trips to the City of Oakland liens office as they never return phone calls. The City
told me to take up the matter with Waste Management. Every time I called Waste
Management I got someone in a different part of the country. They could find no
record of having issued liens. Eventually I got someone who found the invoices and
I asked them for a copy of the invoices.
It's been a very difficult all consuming and expensive process getting the liens removed
Waste Management owes me $1,for imposing the liens before notifying me.
*** ***
*** *** ***
Regards,

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/30/and assigned ID ***
Regards,

July 8,
*** ***
*** *** ***
*** ** ***
Revdex.com File# ***
Waste Management Account# *** *** ***
Dear *** ***
I am referencing the above-mentioned RevDex.com complaint you filed against Waste ManagementI wanted to take this opportunity to most importantly, apologize for billing and customer experience and appreciate the chance to address your concerns
This response will confirm that your account balance is zero and you no longer have an active account with Waste Management
Once again, please accept my deepest apology for any frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Victoria
Waste Management Corporate - WM Cares

June 25,
*** ***
*** ** *** *** **
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your billing and I appreciate the opportunity to address your concerns
After researching our internal records, your account is canceled and at a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM Cares-Corporate Office

June 16,
*** ***
*** *** ** **
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
After researching our internal records, operations confirmed, we have not provided any servicesTherefore, I changed your start date to 6/17/2015; your billing will start until thenPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

August 16, 2016 Revdex.com Case # ***Waste Management Account # *** *** ***
We apologize for the frustration caused by this situation; we greatly regret your decision to leave Waste ManagementPer your refund, I submitted the request to our billing department; please allow 2-weeks for the refund to be mailed outI will follow up with you to confirm that you received your refund
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Customer Experience Agent - WM Cares

June 6,
Revdex.com case * ***
Re: Waste Management Account* ***
*
Dear MrTurner
I apologize that you experienced issues with your request to cancel service, and appreciate the opportunity to address your concerns
After researching our internal records,
on August 16, you spoke with account manager Trisha, who discussed rates with youShe did not say that you should call in May to cancelHowever, she did say that your service agreement was up in MayYou have since called multiple times to cancel your serviceOur agents advised you that you are in a current service agreement and if you cancel you will be held to early termination chargesAttached you will find a copy of the signed service agreementPlease note that the terms and conditions (“TERMS”) state that your request to cancel should be sent to Waste Management in writing via certified mail and that it must be received by WM between 90-prior to that renewal dateOur sales team, mailed you the options letter as you requestedPlease also see the attached Service Agreement and cancel letterAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
*** Giblin
WM Cares Corporate

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I apologize profusely for the errorI have companies that owe us refunds for which I have been calling and writing lettersOne of which was *** *** *** who credited our *** *** card in August of (but did not appear on the same statement) as wellWaste Management used the name "WM EZ Pay" which at a glance I thought stood for *** *** ** Pay Again, I apologize for the error. But I am happy that there was a resolution even if it was my own errorI never would have found it otherwise, if it weren't for the Revdex.com.Sincerely,*** ***

November 12,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office