Wayfair

To Whom It May Concern, We apologize for the inconsistencies in addressing this issue. We previously released the following statement to our *** community:“We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."This promotion code is invalid and is no longer available for use The customer's order #*** has been cancelled and the pending charge of $has been reversed.We sincerely apologize for any inconvenience related to this matter.Thank you, *** ***Wayfair.com

You have accepted some orders and rejected others without rhyme or reasonAlso people called in after you discontinued the code and you honored the saleinconsistencies, and making claims on orders that the customer canceled the order when they did not, you did to telling us (the customers ) the orders would be accepted after to you cancelled them only to change the story again and cancel the reordersLying on the phone when calls were placed regarding these orders and saying it was a blanket cancel system wide but when the systems were done with process of cancel, the orders would be resubmitted...only to change that story againYour company gave me the run around about this order from day and keeps changing storyNow I have confirmed some that had their order resubmitted you honored and others like me you chose to cancelThis is absurd.
Regards,

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order We have stepped outside of our return policy and will refund the customer in full for Signature Design by *** - *** Twin/Full Bookcase Headboard upon its return We are proud to offer
our customer’s a day return policyPer our return policy, return shipping costs are deducted from the customer’s total refund In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact *** ***, at ###-###-#### We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue. We previously released the following statement to our *** community:
“We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
This promotion code is invalid and is no longer available for use The customer's order #*** has been cancelled and their *** account has been credited in the amount of $
We sincerely apologize for any inconvenience related to this matter
Thank you,
*** ***
***

Revdex.com:
I have reviewed the response submitted by the business in reference to complaint #*** Although the information in their response was not entirely accurate; specifically regarding the statement, "...due to the item already being in shipping..." This is not true, the item had a status of "...in Warehouse..." when I submitted my cancellation request(s) Either way, I decided to accept their response and close the issue because it appears it was the manufacturer, *** ***, who would not honor the cancellation request in Joss and Main's attempt to cancel the order Joss and Main was responsive to my complaint and I hope indeed they truly made every attempt to cancel the order that was not accepted by the manufacturer, *** ***.I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***Please add your rejection comments below.
I don't believe that the actions taken were justifiedNot all orders were canceled and rejected as I have seen many orders put through and deliveredSocial Media is a very interesting thingThere was no stipulation on the code, it processed and payment was takenYes, I received the refund but I want to get the item I was promised for the price I was promisedI don't believe it's fair that some orders were accepted and gone through while others weren'tI don't appreciate this type of selective businessIn regards to the 10% you sent out, it was told to only be valid for days as well as that is a courtesy you give out to ALL new clients
I don't believe the actions that were taken are fair or justified and it is a very slimy and shady way of doing business
I think you need to do better
Regards,
*** ***

To Whom It May Concern,
We are very sorry for the inconvenience the customer has experiencedWe've confirmed that the customer has been removed from our mailing lists
We communicate to our customer primarily through emailsOur email communication is generally in regards to promoting
special deals we’re having and providing information directly related to an individual order, such as status and shipping informationAll emails we send contain a link to give customers an opportunity to opt out of receiving our emailsWe have no desire for our emails to trouble a customer and apologize for the inconvenience caused
If the customer has any additional questions she may contact *** ***, Revdex.com liaison at ***We hope this information is helpful in resolving the complaint
Best Regards,
*** ***
Wayfair.com

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of
consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's orders #*** has been cancelled and her *** account has been fully refunded in the amount of $ Additionally, we have provided a 10% promo code towards a future order
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: ***. We hope this information is helpful in resolving the complaint.
Thank you,
*** ***
***

To Whom It May Concern,
This promotion code is invalid and is no longer available for useThe customer's order #*** has been cancelled and the pending charge of $has been reversed
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We sincerely apologize for any inconvenience related to this matter
Thank you,
*** ***
***

To Whom It May Concern,We sincerely apologize for the delay with the customer’s orderWe have confirmed with the Delivery Agent Multi-Mode Logistics, that the *** *** *** - Toscano 42" Single Vanity and Mirror were delivered on 2/23/and signed for by the customerDue to the shipping method and size of the merchandise purchased, the items did take longer in transit than we originally estimated. We are constantly working with carriers to improve our shipping estimatesWe work hard to deliver items to our customers as quickly as possible, and agree that the time taken to complete the order was unacceptableThe merchandise is now in the customer's possession and a discount has been applied as a gesture of our apologies. If the customer has any additional questions or concerns, she may contact *** ***, at ###-###-####.Regards,Wayfair.com

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue. We previously released the following statement to our *** community:
“We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
This promotion code is invalid and is no longer available for use The customer's order #***has been cancelled and their *** account has been credited in the amount of $
We sincerely apologize for any inconvenience related to this matter
Thank you,
*** ***
Wayfair.com

To Whom It May Concern,
We apologize for the inconvenience the customer has experienced with his orderIn an effort to rectify the situation we are sending the customer the missing part, and applied a $discount to his order.
We were notified by the customer on September 3,
that his *** Solutions - *** *** *** Convertible Sofa arrived missing the arms and legsAfter notification of the missing part, we promptly ordered the replacement part from the manufacturerAs a drop ship company many of our items, ship directly from the manufacturer as is the case in this situationUnfortunately, the parts have been delayed and have not yet shippedWe agree the delay and lacks of follis unacceptable and are working with our warehouse to ship the parts as soon as possible.
A service Manager reached out to the customer to further apologize for the inconvenience and to assistIf the customer has any questions or concerns regarding this issue, he may contact *** ***, ***
We hope this information is helpful in resolving the complaint
Best Regards,
*** ***
Wayfair.com

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, that promotion code is invalid and is no longer available for useIt was intended exclusively for first time Trade (designers/interior
decorators/business) customers placing large orders, but was leaked to a vast audience of consumers who tried to redeem itDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, they may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint
Thank you,
*** ***
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***.
This is unacceptableThe code was a valid code as it was accepted when I submitted me orderThis was a simple bait n switch move that is looked down uponYou released a code to have a major amount of people come and join then cancel there orders after there *** and credit cards were charged! All this jus to have your numbers raise! Unfair, unexceptable, and illegal prectice!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

We sincerely apologize for the trouble the consumer experienced while shopping with us
The customer's order #*** has been cancelled and the pending charge of $has been reversedAdditionally, we have provided a 10% promo code towards a future
order.
Unfortunately, that promotion code is invalid and is no longer available for useIt was intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders, but was leaked to a vast audience of consumers who tried to redeem itDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, they may contact our Customer Advocacy Team at the following email: ***. We hope this information is helpful in resolving the complaint
Thank you,
*** ***
***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards, *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
How can there be a technical issue when t was listed on different websites. I would like some compensation for this issue I know that if an item is priced and it is an error, the business honors the price Why is Wayfair not doing the same? I'm extremelydisappointed with the way Wayfair is handling this matter They have several complaints with the Revdex.com for the same issue, so my case is not the firstAlso there has been complaints with the MA District Attorney's office for this matter as well Please advise
Regards,
*** ***

There were many people that wayfair honored the coupon for and I was told by an employee that even if my order was cancelled they would reorder my things with with promo now they are failing to do soWhy did some people get their stuff with the coupon but I can not? Why would their employee email saying she would reorder my things with the coupon if my order was cancelled if they would not? I want my order for like they promised via emailI attached the email to this post
Regards,

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue. We released the following statement to our *** community:
“We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We can no longer honor this code. All of the customer’s orders have been cancelled and all charges reversed back to the customer’s account(***-$9.16, ***-$2.50, ***-$3.15)
We sincerely apologize for any inconvenience related to this matter
Thank you,
*** ***
***