Wayfair

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
The customer's order has been cancelled and the pending charge of $has been reversedAdditionally, we have provided a 10% promo code towards a future order
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, they may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint
Thank you,
*** ***
Wayfair.com

To Whom It May Concern, We unfortunately encountered a technical issue that caused the price of the *** * Piece Counter Height Dining Set to be incorrectly listedAs a result of the error the customer was unable to place an order for the item.We truly regret when these errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ ***We've reached out to the customer again to apologize and offered a discount off a similar itemWe’re still very willing to work this out with the customerIf the customer has any additional questions or concerns she may contact *** *** *** *** ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***
They had charged my *** account and still not refunded meAlso, I was counting on this purchaseSince I was able to buy it online, I didn't go tho the mall or any other storeNow I don't have enough time to buy it somewhere because of the plans I had made
I still would like to receive the merchandiseIt was a valid promo code, it worked just fine when I used it, my paypal account was charged and I have the email confirming my order, which I am sending you a copyIt was a valid order and if it was their mistake, they should honor the purchase
And about the 10% off they offered me, I really don't think it's a valid excuse from themIf you enter in their web site they offer ALL customers a 10% off discount
Regards,
*** ***
My Account>>
We're glad you found what you were looking for!Order #1826785631 details are belowWe'll send you tracking information as soon as your items ship
Check order status at any time or request changes:
MY ORDERS
Items ordered Saturday, Sep 20,
Tabletops Gallery Quinto Piece Dinnerware Set (TTU-P7220-EC)
Qty
$
Shipping Information
Estimated Delivery Date:
FRIDAY, SEP 26,
Estimated Ship Date:
TUESDAY, SEP 23,
Ship Speed:
UPS/FedEx Ground
(What's This?)
Shipping to:
Laura Maya
mahogany lane
cedar park, TX
United States
[email protected]
Billing to
Laura Maya
mahogany lane
cedar park, TX
United States
[email protected]
Payment Method
Type: Paypal_EC Sale
Amount: $
*Important Note: All charges will appear as Wayfair
Payment Breakdown
Subtotal:
$
Shipping:
$
Promo #Coastal50:
$-
Tax:
$
Total:
$

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders
was leaked to a vast audience of consumersDue to an internal
error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's order #***has been cancelled and their PayPal account has been credited in the amount of $Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matterWe hope this information is helpful in resolving the complaint.
Thank you,
*** ***
Wayfair.com

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue. We released the following statement to our *** community:
“We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We can no longer honor this code. The customer's order # 1*** has been cancelled and the pending charge of $has been reversed.
We sincerely apologize for any inconvenience related to this matter
Thank you,
*** ***
***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of
consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's order #***has been cancelled and since the order total was $0.00, no further refund is necessaryAdditionally, we have provided a 10% promo code towards a future order
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, he may contact our Customer Advocacy Team at the following email: *** We
hope this information is helpful in resolving the complaint.
Thank you,
*** ***
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Unfortunately, my daughter (I was purchasing original furniture for her) was leaving domestic abuse situation with her children and clothing and nothing else I needed some reasonably priced items for her to furnish a small apartment I have since purchased as many items as I could for her at another retailer They don't compare in quality but the price was right I also could not wait for very long and leave her in an empty apartment So, I guess Wayfair gets to continue their practices I am disappointed, but I am so glad my daughter and granddaughters are safe, so I will end this effort
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with our website We strive to have a very user friendly website with easy customer management tools so that every customer can manage their account effortlesslyUnfortunately, in this case the
customer had issues removing their email from our subscription list and as a result, they received undesired emailsIt is not our intention to send customers unwanted emails. In an effort to rectify our error, we have deleted all the customer’s contact information from our system so they will not receive any further contactIf the customer has any additional questions or concerns she may contact *** ***, at ###-###-####We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***Please add your rejection comments below.
[I understand the situation, and simply believe that despite the error on your end, Wayfair.com should honor the discount used and send a replacement code for $50.00, or reinstate my order, as a way to acknowledge the time and excitement I put into browsing your websiteI know of several customers in the same situation as I am in, who have been sent their item and even apologized to for the inconvenienceJust look on ***.com to witness this, and the inconsistency of "picking and choosing" orders to honor and disregard is not good business, hence my complaintI stick by my complaint and decision not to continue business with Wayfair.com if this is not resolved in the customers' favor.]
Regards,
*** ***

To Whom It May Concern,We truly cannot apologize enough for the trouble the customer experienced with her orderThe order was cancelled and the customer was fully refunded $936.08.Regrettably, when the customer placed her order on our clearance site for the *** *** *** LOFT Sofa, our inventory of this Clearance Return item was inaccurateThe item had been sold out at our clearance priceWe regret when these uncommon errors occur and are making all efforts to avoid a similar situation from happening in the future. In an effort to rectify the error, the customer was provided a 10% promotional codeAdditionally, one of our specialized Customer Service Agent has been working with the customer on finding a similar item at a significant discountIf the customer has any further questions or concerns, she may contact *** ***, at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,
We sincerely apologize for the inconvenience the customer experienced with her orderThe customer’s order was successfully delivered on 11/15/and signed by the customer as arriving in good condition.
The customer’s replacement order was originally scheduled for delivery appointment on November 14thRegrettably, our carrier had a delay and needed to reschedule for November 15thWe apologize for the delay and trouble caused to the customer.
A customer service specialist reached out to the customer to confirm delivery went wellAdditionally, we are working with a third party company to arrange for assembly services at no charge to the customer. If the customer has any additional questions she may contact *** *** at ***Thank you for your attention to this matter
Best Regards,
Wayfair.com

To Whom It May Concern,
We sincerely apologize for the inconvenience the customer experienced with his order
We partner with several other large online retailers, including Walmart.com They list our items on their website, and we provide any follow up customer service
Unfortunately, we incorrectly listed the Swing-n-Slide - Wrangler Custom DIY Hardware Kit Swing Set came with woodWe have no desire to mislead our customers and regret when these rare errors occur.
In an effort to rectify our error, we have provided a full refund of the item back to the customerIf the customer has any additional questions or concerns he may contact *** ***, Revdex.com Liaison at ***We hope this information is helpful in resolving the complaint
Best Regards,
*** ***
Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumers
Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. The customer's order #*** has been cancelled and the pending charge of $has been reversedAdditionally, we have provided a 10% promo code towards a future orderWe sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint. Thank you,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I want the item I ordered, my first order I placed with the code was cancelledI called and was told that the item would be reordered for me without the code and it will be honoredTheir *** page even states that they did honor some of themMy call was before their *** comment and my order was re-instated before their *** commentMany customers received about 8+ or more orders and I cannot receive this one? You can't change your mind after you said my order was replaced and I would be receiving itThat is lying and deceiving customersI added all of my documentation to this]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below

To Whom it May Concern:We sincerely apologize for the trouble the customer experienced on his order.We do our best to ensure our products are listed with as much detail and clarity as possible so the customer understands what they are ordering and what they will receive The customer ordered
the *** Platform Bed which is a bed frame not including a mattress We do have an image of the bed on site with the mattress to showcase what the item will look like once fully assembled and made up in a customer’s home We also have images of just the bed frame without the mattress as well.On March 17th the customer called in to Wayfair in regard to this issue and he was told the mattress was not included One of our service team members then assisted him in purchasing a mattress separately which the customer agreed to. If the customer has any further questions or concerns, he may contact *** ***, at ###-###-####We hope this information is helpful in resolving this complaint.Kind RegardsWayfair.com

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue. We previously released the following statement to our Facebook community:
“We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
This promotion code is invalid and is no longer available for use The customer's order #***has been cancelled and since the order total was $0.00, no further refund is necessary
We sincerely apologize for any inconvenience related to this matter
Thank you,
*** ***
Wayfair.com

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders
was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's order #***has been cancelled and since the order total was $0.00, no further refund is necessary
We sincerely apologize for any inconvenience related to this matterWe hope this information is helpful in resolving the complaint.
Thank you,
*** ***
Wayfair.com

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** If it was a rare occassion, I could accept your apology. However, due to the fact that it happened twice in a three day period, I cannot believe your assertion that it was an isolated incident. You had time to fix the problem, and you did not. You allowed customers to continue placing orders for products, which you then cancelled. I expect that at least one of my two items will be provided to me if this was truly an isolated incident
Regards, *** ***