Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***.
[Nope, I don't believe itNot everyone's order was cancelled and I don't believe that is fairMany people are still receiving their ordersHow can you pick and choose who gets their order? Not fair at allYour company made a big mistake and you need to fix thisIgnoring it won't make it go awayThis is not how to run a business.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***.
I am disappointedIf this was meant for other types of customers, the promotion should have been stated that wayA responsible business would accept the mistake and go out of their way in properly correcting it, not giving out a 10% coupon which doesn't compare to what was originally offeredThe way wayfair.com is handling this speaks for the type of company they are, one that believes they should always be ahead even if means refusing to honor marketed pricesNot only have orders been cancelled, but Wayfair is now attempting to cover up their mistake by deleting complaints posted to their social networking profiles
Regards,
*** ***

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of
consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's orders #***has been cancelled and the pending charge of $has been reversed Additionally, we have provided a 10% promo code towards a future order
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, he may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint.
Thank you,
*** ***
Wayfair.com

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[My personal info has been collected by Wayfair through this purchaseUsing this kind of "internal error" as excuse to collect personal information shall not be allowed.The attached confirmation letter indicates a contract which is a legally enforced promiseWayfair need to face fact and honor their agreement and delivery the goods.]
Regards,
*** ***

To Whom It May Concern,
This promotion code is invalid and is no longer available for use The customer's order #***has been cancelled and their *** account has been credited in the amount of $
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We sincerely apologize for any inconvenience related to this matter
Thank you,
*** ***
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint***Please add your rejection comments below. Acording to both the *** page and customer service rep that I spoke to on the phoneThe orders that were called in were to be replaced and honoredTo offer a 10% discount after the atrocious customer service., is an insult.
Regards,
*** ***

To Whom It May Concern,We apologize for any further inconvenience the customer experienced with his orderWe can confirm the customer’s refund for the returned sofa was processed back to his credit card on February 25th in the amount of $His refund for the returned slipcover was previously processed in a separate transaction on February 24th in the amount of $84.99.If the customer has any additional questions, he may contact *** ***, at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 03/02/for the *** *** Furniture - *** *** Chaise Sectional with Storage Ottoman and Blazing Needles - Premium Swivel Rocker CushionUnfortunately, we experienced an unexpected
backorder and shipping delay on the *** *** Furniture - *** *** Chaise Sectional with Storage Ottoman and pushed the shipping date from 2/19/to 3/3/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.The customer’s order was shipped on 3/3/and was delivered on 3/ A customer service manager has been working with the customer and has offered a credit back to the customer’s account for the delays and inconvenienceWe are unable to give the customer the sectional free of charge as they’ve requested.If the customer has any additional questions or concerns, she may contact *** ***, Revdex.com Liaison at ###-###-####.We hope this information is helpful in resolving the complaint

To Whom It May Concern,We sincerely apologize for the inconvenience the customer has experienced with her order. The customer placed her order for two sets of the Regal - Retro Side Chairs Unfortunately, there was an error at the warehouse and the customer received one set in the
incorrect colorWe sincerely apologize for the trouble and are working with the warehouse to correct this error. We have ordered the customer a replacement set at no chargeThe replacement unit is estimated to ship on or before 12/16/at which time we will send the customer a new tracking number. If the customer has any further questions or concerns, she may contact *** ***, Revdex.com Liaison at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

I filed a complaint with the Revdex.com about Wayfair. When I went to open up their response it would not allow me to until I accepted the response from the Revdex.com so I accepted it. After I accepted it said my account had been closed but the company has not responded to any of my emails or...

any of my phone calls they have sent you an email that said that they were going to take care of me and they did not they've completely ignored me so now I have a couch from them that was nowhere near pictured in color and they're refusing to help me. The contact person colleen has not responded. When I access the chats because I didn't know what to do the lady told me I had to file another complaint.  tcome: I want the color of couch that I ordered it was clearlying pictured red and nowhere on it did it say may not look like picture, this is like a bait-and-switch and is not fair to the consumer who paid all the money to the company for something the company did not deliver on.

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have offered to fully refund the customer $122.32 for the damaged toy box and have ordered the customer replacement legs for the chair and sofa. We handle...

standard returns, defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On July 29th, 2015 the customer notified us that the Guidecraft - Personalized Expressions Toy Box she ordered and received was damaged. Despite the damage, we are able to offer a refund or a replacement for the customer.If the customer has any additional questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the trouble the customer is experiencing with their item.We are happy to get the necessary replacement part for the customer once we have information that helps us locate the order.  We are unable to locate the order with the information the customer has...

provided as it was a gift and she did not purchase this herself.   We reached out to the customer to further apologize for the trouble as well as request the name of who purchased the gift or any other information that may be helpful.     We encourage the customer to contact us further in order to get this resolved.  We are happy to help and happy to get a replacement part for her.Please contact [redacted], Revdex.com liaison at ###-###-#### if you have any additional questions or need further information. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order.The customer placed their order for the Full Size White Latitude Run - [redacted] Platform Bed on 4/9/2017. The bed was, regrettably, delivered with several incorrect and damaged parts on...

4/19/2017.We ordered the correct parts and they have all been delivered, so the customer has all of the correct parts for the bed to be assembled. We have also contracted a third-party assembly company to complete the bed assembly on 6/2/2017 as the customer requested.We have applied a discount to the bed and have offered an additional final discount upon the satisfactory completion of the bed assembly. If the customer has any additional questions or concerns, they may contact [redacted], ([redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I didn't want a refund. I wanted the mattress I ordered to come with a 10-year warranty, as advertised. Can I please get a promo code for a 10-year warranty on the mattress of my choice within my new purchase? 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I still maintain that it is POOR business no not honor what is advertised on your site.  I did not make the error!!!  Shame on Wayfair I will NEVER do business with them again.
Regards,
[redacted]

To Whom It may Concern, We apologize for the experience the customer had with our customer service team. In effort to rectify this complaint, we contacted the customer to apologize and offer assistance with placing an order with her gift card. Additionally, we are addressing the...

information that was given to the customer in error as it was not accurate and against our policies. If the customer has any additional questions, she may contact Karen Macomber at ###-###-####. We hope this information is helpful in resolving this complaint. Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The business's response is no different than what they told me via chat/emails.  My issue still is not resolved.  They did however send the $50 gift card and have provided a name and contact number.  The issue of their practices regarding pricing and not honoring their quote still hasn't been resolved but apparently is a moot point.  At least my complaint was filed and addressed.  Thanks Revdex.com
Regards, [redacted]

To Whom It May Concern, We apologize for any confusion and inconvenience we caused the customer. In an effort to rectify the situation, we have provided the customer a discount off the order.Regrettably, the customer's order was mistakenly marked as shipped instead of being marked as backorder. We truly cannot apologize enough for the delay and misinformation the occurred as a result. The delivery of the customer’s order has been scheduled for Friday, April 1, 2016 and we will continue to monitor the customer’s order.If the customer has any additional questions or concerns, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
Not only has the bed been a huge debacle but Nobody has addressed the lack of effort your representatives have made to solve all of our problems. Several requests for a manger to call has never happened. Ironically we go on Revdex.com and we hear from you within 12 hours. Personally we should have been talking to you a month ago. [redacted] and I spent hours figuring out what parts were needed. I feel like that's something your representatives should have done. We got on website to print the directions since the ones you sent were wrong and told [redacted] what parts were needed to be ordered. Again not really our job, we sent her the pictures she could have figured out by pulling up the directions. We have spent hours and hours going back and forth on emails, phone calls and researching parts, again WE DON'T work for you. The icing on the cake was when she asked us to call around and fine someone to assemble this bed and we would get a $200 discount. Again WE DON'T work for Wayfair. Like yourselves we have jobs and we have a family that is very active. We don't get home nights till late, and when we have to spend countless hours helping clean up your mess it can be quite stressful and frustrating. So 50% is better than 30%, which by the way the original offer was 10%,. I still have a hard time thinking I got a good deal when you factor in our time we spent working for you. When I even think about this issue it irritates me to no end. I'm trying to remain professional and calm but it is hard. When you check your website out and the Revdex.com this type of issue seems to be the norm. Also we got a credit email from a unknown source with no name on it and even your email is a generic email and you don't even give your last name. It's like you Wayfair is hiding something or refuses to admit guilt.So I would ask yourself to put yourself in our shoes and think what is a fair and reasonable outcome.  
Regards,
[redacted]