Wayfair

While the was supposively refunded (I haven't yet seen it) my problem with this is that first, the story changed several times This is evident from the amount of people that have heard different stories Second, the company decided on late Sunday to honor the orders for SOME, THEN decided to "cut off" So some had their orders re-instated but some didn't
I do not feel this is representative of any business that should be represented in a positive way on the Revdex.com It is not fair for a company to "pick and choose" who's order their going to honor and who they aren't This company is ignoring complaints, as is evident on their *** page, and changing their stories constantly
I stand by my original complaint and want my order honored as it was supposed to be This is advertising on the companies part and is further shown to be a "bait and switch" tactic as evidenced by their offering it to some but not to others

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced on her order. The customer placed her order for the Lexington - Kensington Place Westwood Dining Table on 1/18/Unfortunately, at the time the order was placed, there was confusion on our listing
with what was included in the purchaseWe have updated our listing to accurately show and describe that the chairs are sold separately. In an effort to rectify the situation we provided the customer the matching chairs at a large discountIf the customer has any additional questions or concerns, she may contact [email protected] you for your attention to this matter. Best Regards,Wayfair

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of
consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
All three order #’s*** ($16.99),*** ($7.50), &***($0.00) have been cancelled and all pending charges reversed Additionally, we have provided a 10% promo code towards a future order
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint.
Thank you,
*** ***
Wayfair.com

To Whom It May Concern,
We can no longer honor this code and have reversed the charge of $ back to the customer’s account
We sincerely apologize for any inconvenience related to this matter
Thank you,
*** ***
***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Thank you for resolving the issue quickly and efficientlyI appreciate Wayfair.com honoring the code for meI was unaware until after speaking with *** in Customer Service that this code was not intended for the publicEven so, she placed the order on my behalf, took my credit card information, billed me under the new order number and advised me that credit for the original order would be received within to business days
Thank you for your cooperation and assistanceI look forward to doing business with Wayfair.com again
Regards,
*** ***

To Whom It May Concern,
This promotion code is invalid and is no longer available for use The customer's order #*** has been cancelled and the pending charge of $has been reversed
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We sincerely apologize for any inconvenience related to this matter
Thank you,
*** ***
***

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a
vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's order #***has been cancelled and since the order total was $0.00, no further refund is necessary
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint.
Thank you,
*** ***
Wayfair.com

I'm sorry but a 10% promo code is not sufficientI understand that you say that the promotion was not valid, However, Your company has honored the code for many other customers and I have proof of thisI personally know of customers who have received their orders in which they used the *** promotional code forI also know of customers who have had their cancelled orders reinstated and sent to themI don't think that it's right that you do this for some customers but others are denied that same courtesyI can not accept the fact that you can't honor my order.
Again, I request that I have the opportunity to reorder my items at the promotional price that your company promised meIt is only right that you make good on your offer to me
Regards,

To Whom It May Concern,
This promotion code is invalid and is no longer available for use The customer's order #***has been cancelled and since the order total was $0.00, no further refund is necessary
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We sincerely apologize for any inconvenience related to this matter
Thank you,
*** ***
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
You honored the code for thousand of other people who called customer service this was your error not mineYour customer service rep was cruel and upset me I protect your country and fight for your rights everyday as a member of the armed forces, and yet you allow your reps to treat me this way and provide some standard issued apologieNo! I will not stand for this, this is horrible business practices horrible!Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderThe customer’s order was cancelled on 12/2/and her pending charge of $was voided.We unfortunately encountered a pricing error with the Riverside Furniture - Seville Square Executive
Desk, and as a result the customer’s order was cancelled and all pending charges reversedWe truly regret when these errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ (http://www.wayfair.com/customerservice/general_info.php-privacy).We reached out to the customer to apologize and offered a discount off a future purchaseIf the customer has any additional questions or concerns she may contact *** ***, at ###-###-####We hope this information is helpful in resolving this complaint.Kind RegardsWayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
In an email received from Wayfair (
I’ve looked in to the listing further and it appears that the discrepancy was a result of the stools being discontinued but were still listed with the table as a setWe do sell the table on its own for (the price the set was incorrectly listed for) but unfortunately the stools are no longer availableIf you’re interested in other stools or another set altogether, I’d be happy to work with you on a discountUnfortunately I’m unable to honor the price for a set but I’m hopeful we can come to an agreement on a number that will work for youIf this is something you’d be interested in, please let me know.Regards,
*** ***

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of
consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's orders #*** &*** have been cancelled and both pending charges $have been reversed back to the customer’s Visa account Additionally, we have provided a 10% promo code towards a future order
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint.
Thank you,
*** ***
Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumers
Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. The customer's order #*** been cancelled and the pending charge of $has been reversedAdditionally, we have provided a 10% promo code towards a future order.We sincerely apologize for any inconvenience related to this matterWe hope this information is helpful in resolving the complaint. Thank you,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer $on November 24, 2014. We offer an easy online Standard Return feature for our customers to use when returning
merchandiseOn November 18, the customer attempted to use this featureRegrettably, when using this ‘My Account’ feature damage issues are not properly addressed and caused the customer unnecessary frustrationWe handle damage issues very differently than standard returns as we are happy to order replacements parts or units, or offer a full refund for damaged or defective items.We reached out to the customer to further apologize for the trouble and to offer replacements or a full refundIf the customer has any additional questions, she may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders
was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's order #***has been cancelled and their PayPal account has been credited in the amount of $9.95. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matterWe hope this information is helpful in resolving the complaint.
Thank you,
*** ***
Wayfair.com

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue. We released the following statement to our *** community:
“We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We can no longer honor this code and have reversed the charge of $back to the customer’s accountWe sincerely apologize for any inconvenience related to this matter
Thank you,
*** ***
Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with our website We strive to deliver our products to our customers in a timely matter and if there are issues we try to have the most open communication possibleUnfortunately, part of this
customer’s order was delayed and we did not provide proper updates to keep the customer informed. In an effort to rectify our error, we have provided the customer thorough delivery expectations and also provided her with a direct contact to streamline communication moving forwardAlso for the inconvenience we have provided a partial refund to the customerIf the customer has any additional questions or concerns she may contact *** ***, at ###-###-####We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced on their order We strive to have the most updated and accurate product listingsOn 4/6/2015, the customer purchased the Galloway Round End Table Glass TopAlthough our product title and
description conveyed the product was a table top only, there was confusion caused by our imageThe customer had assumed he was ordering a full table.In an effort to rectify our error, we have provided the customer with a full refund and a personalized apologyIf the customer has any additional questions or concerns he may contact *** ***, at ###-###-####We hope this information is helpful in resolving the complaint. Best Regards,Wayfair.com