Wayfair

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of
consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's order #***has been cancelled and the pending charge of $has been reversedAdditionally, we have provided a 10% promo code towards a future order
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, they may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint.
Thank you,
*** ***
Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order We partner with several other large online retailers, including *** Marketplace They list our items on their website, and we provide any follow up customer service
Unfortunately, we incorrectly listed the Hickory Hardware - Refined Round Knob as a set of instead of being sold and priced per quantity oneWe have no desire to mislead our customers and regret when these rare errors occur. We reached out to the customer to further apologize and offer assistance in placing an order for the original number of door knobs at a discounted price If the customer has any additional questions, she may contact *** *** *** *** ** ***. We hope this information is helpful in resolving this complaint

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***[I do not accept WAYFAIR's response to my complaint, because my order has again been delayedThis is now the 7th delay I have experienced over the past months with my order through WayfairThese repeated delays indicate that there is a breakdown somewhere in their delivery process While WAYFAIR extended an apology for the repeated delivery delays, they did not provide any explanation regarding what appears to be a practice of estimating inaccurate delivery dates to their customersI have lost confidence in WAYFAIR, and will not be purchasing any other items through this company If WAYFAIR does not fix their delivery process they are bound to lose many more customers with their inability to deliver merchandise on time
Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the *** *** - Westwood Coffee Table.The customer placed
her order for the *** *** - Westwood Coffee Table on December 21, At the time of purchase, we provided her with an estimated ship date of January 7, The customer contacted us on 12/26/to request that her order be cancelledUnfortunately, at that the time, the customer’s order has already been picked, packed and put on a truck for shippingOnce an item has been set up for shipment, we are unable to cancel itFor this reason *** and *** has a hour cancellation policy which can be found on our site here: https://www.***and***.com/help.php#PLACEHOLDIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refund with the return of the itemWe have also provided her with all of the information necessary to set up a pick up for her return. If the customer has any further questions or concerns, she may contact *** ***, Revdex.com Liaison at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

I don't care, I still will not accept thisThis is not fair!!!! I'm seeing people get their orders & mine nothing, when it was promisedYou are a very dishonest companyWe all know what you did, bait & switchThis is the same scripted email everyone keeps receiving who are being discriminated onYour company is crap!!!! I've received the scripted email about receiving a 10% off code, another lieIn of the same emails I have yet to receive a lousy 10% codeCan't wait til your company goes bankrupt because I can assure you those of us who have been lied to repeatedly, are not & will not give up!!!! Do the RIGHT thing!!!!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***Please add your rejection comments below.
[I still do not have the product that I ordered on 9/18/If and when I do get the product that I ordered in new and complete condition I will reconsider my responseUntil then I can not accept the outcome because the issue has yet to be resolvedThe item could be ordered online from a different supplier and then shipped to meI have made that clear with the seller but they have yet to take action and choose to wait for a supplier that has failed them thus far. The last contact I had from the company stated the item would be shipped on 10/I received an email stating that it would be shipped on or about 10/I reached out and asked what the correct date was and was told it would be 10/Then recieved another notice a few days later than it would be 10/I have repeatedly received misinfomation about my order even after raising concerns of my own on several occassions.]
Regards,
*** ***

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping on our website
The customer's order total was $0.00; we have deleted the promotional code used and cancelled the order in our system. Additionally, we have
provided a 10% promo code towards a future order
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders which did not meet the specific promotion qualifications were initially accepted but later cancelled in our system. Because of the overwhelming usage of this invalid code, we are unable to honor the original order
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
It is never our intention to mislead our customers and we apologize for the inconvenience this has caused If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint
Thank you,
*** ***
Wayfair.com

I understand they claim this was a fraudulent/invalid promo, however as seen on the *** page they chose to honor this code for numerous people As seen by my attached copy of their email dated the following day a service rep acting under the direction of the "owner" I was informed they would honor my order and take it off hold However they stated Monday they would no longer honor orders for those who called in after Monday My order was confirmed by their employee and promised to go in after they clamped it was an invalid promo
Regards,

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of
consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's orders #***has been cancelled and since the order total was $0.00, no further refund is necessaryAdditionally, we have provided a 10% promo code towards a future order
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint.
Thank you,
*** ***
Wayfair.com

If a company advertises a coupon, it should be accepted There was nothing that notated that this was for designers, etc I respectfully request the usage of that code as there is a large financial difference between 50% off and 10% off

To Whom It May Concern,
We apologize for the confusion the customer experienced with her orderThe customer has been refunded $1,for the return of the GS Furniture Bungalow Buffet & Dining Table.
The customer placed her order for the GS Furniture Bungalow Buffet and
Dining Table on 9/21/Immediately following the order, the customer was sent an order confirmation email to confirm both items he orderedThe table and buffet was shipped on 9/and scheduled for a delivery on 10/11.
On 10/6, the customer contacted us to confirm the items that were orderedThe customer was under the impression the matching chairs were included in the purchase of the tableUnfortunately, we confirmed that the chairs are sold separatelyIn an effort to rectify the situation, we offered to provide the chairs to the customer at a 25% discountHowever, the customer opted to return the order.
Per our standard return policy, once an order is shipped, it longer can be cancelled and would fall under our return policyIf a customer would like to return their item(s), return shipping costs would be deducted from their total refundA member of our Specialized Service team reached out to apologize for his experience and assist her with a returnIf the customer has any further questions or concerns, she may contact *** ***, Revdex.com Liaison at ***.
We hope this information is helpful in resolving the complaint
Kind Regards
*** ***
Wayfair.com

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders
was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
The customer's order #***has been cancelled and their PayPal account has been credited in the amount of $1.48. Additionally, we have provided a 10% promo code towards a future order
We sincerely apologize for any inconvenience related to this matterWe hope this information is helpful in resolving the complaint.
Thank you,
*** ***
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her orderThe customer has been fully refunded in the amount of $562.50The customer placed an order for a *** *** Modern Sofa on February 28th At the time of purchase, we provided the
customer with a delivery estimate to her local area of March 17thHowever, on March 6th, the customer received an email notification that her order was shipped and that the expected delivery would occur between March 10th and March 13th. On March 12th, the customer contacted our service department to confirm her delivery dateUnfortunately, her sofa was delayed in shipping and would not be available for delivery until after March 18thWe work hard to provide accurate shipping and delivery estimates and apologize that her item was delayed. Due to the delay, the customer requested her order be returnedWe processed a return and issued the customer her full refundIf the customer has any additional questions she may contact *** *** at ###-###-####We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
While I understand that errors do happen, it has come to light since the initial correspondence that some customers that placed orders later than mine (and probably as well as many others) have in fact shipped with the promotional code left attachedMany for around the same amount as mineI can supply the needed documentation as neededMany report now that they received a cancellation notice only to receive their merchandise or a shipping notice with tracking number.This being the first time I have purchased from Wayfair, this experience has left a very negative impactI feel that this "error" was to only mine for personal information. The additional discount code supplied as a consolation is laughable at best as that is the same discount that one can get as a new customer
Regards,
*** ***

I did receive promo code but it did not settle the issue . They did not or do not intend to honor the advertised price on item.I think this is wrong and any bussiness should honor the price they have listed
Regards,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***Please add your rejection comments below.
[The business has ignored their responsibility in this so called mistakeNo refund has been requested - only for the order to be recieved as initially placed through their websiteI, the customer, wish the business to accept the code as valid, without excuse, as I the customer have no use or responsibility for excuses from the business
Regards,
*** ***

To Whom It May Concern,
We sincerely apologize for the trouble the consumer experienced while shopping with us
The customer's original order #***has been cancelled and the pending charge of $has been reversedAfter speaking with our customer service department,
an exception has been made and new order #*** has been placed at the original total of $ Additionally, we have provided a 10% promo code towards a future order
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.
We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, they may contact our Customer Advocacy Team at the following email: [email protected]. We hope this information is helpful in resolving the complaint
Thank you,
*** ***
Wayfair.com

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have given all the information I know ofWhy can't a piece just be ordered?
Regards,
* ***