In the past month, we used MiniMoves to move antique dining room furniture from Pennsylvania to Chicago and for a local move There were two different crews but both were exemplary with their care and service The charges were fair; the crews were hard-working and friendly; there were no problems
Response to initial inquiry was immediatePickup crew was excellent Delivery crew was satisfactory It was very easy to work with the main office on scheduling and billing All "paperwork" electronically was fast and clear
MiniMoves did a great job arranging for our move The local moving company left something to be desired, however in the end they did a good jobAll delicate objects arrived intact
I recently relocated from the suburbs of Chicago to the City of ChicagoI did not have a lot of stuff to begin with, and have never hired movers before, so I was not sure what to expectI was given a quote, and depending on loading, unloading, and travel time the price could flucuateI was expecting that the drivers would take their sweet time moving things to get more moneyBoy, was I wrong! Given that I didn't have much stuff, they were able to load and unload in LESS than an hour! Travel time was about minutes, this ended up saving me about $Not only were the movers fast, but extremely professionalI was a little nervous about a few boxes that had breakables in them that I wanted to put in my car along with my flat screen tvThey ensured me that the items would be safeThey saran wrapped my TV (I didnt have a box for it), and draped big moving cloth over it to protect itDidn't even charge me to do thatI would definitely recommend the company to anyone that needs speedy service and professionals!
Very efficient with all furniture moved in with careEric, Ivan and Rudy were exceptional and.very kindWill definitely be keeping these guys in mind for future moves!
Superb customer service Explained the process, costs, and options Helped walk through the on-line contract On-site people were professional Wrapped pieces on-site for crating at terminal Delivery earlier than expected Well informed at each step Kudos!! Will recommend highly
On 7/18/17, MiniMoves quoted Ms [redacted] a price of $4,to piher shipment on August 1st, 2017, store the items, and then deliver the shipment back to the same locationAfter speaking with Ms [redacted] , updates were made to the shipment, and the agreement was signed and returned on 7/26/ at a price of $5,MiniMoves arrived on 8/1/to pithe shipmentInitially movers arrived to the residenceThe same day, a 4th mover reached the location to assist the other moversDue to the amount of items and packing involved, the crew did not complete the job on 8/1/and returned on 8/3/to finish the moveOnce the piwas completed, there were changes to the items and the price increased to $6,which included the 1st month of storage (August), piand delivery costMs [redacted] mentioned she was not happy with the price and a discount was given to her in the amount of $bringing the move cost to $6,On 9/11/17, MiniMoves corresponded with Ms [redacted] to confirm a date of 9/26/for delivery out of storageSeptember’s storage cost was prorated bringing the monthly payment to $The updated move balance came to $6,Ms [redacted] made a credit card payment of $5,leaving a balance of $1,The shipment delivered on 9/26/Ms [redacted] called to report damage and a claim form was emailed to herOn 10/4/Ms [redacted] filed a claim for damage to a headboard, mattress, chairs, end table, bookcase, lamp, lampshade, and a mezuzahShe noted replacement costs close to $12,On 10/5/17, following the acknowledgement of Ms [redacted] ’s claim form, she was reminded about her outstanding balance in the amount of $1,Ms [redacted] disagreed with the amount based on the way her items were packed and wanted a discountOn 10/13/17, MiniMoves agreed with Ms [redacted] to a discount of $for improper packingThe balance for the move costs came to $The balance was paid on 10/16/We then moved forward with processing the claim with our insurance company, [redacted] Insurance GroupOn 10/19/17, the insurance company made contact with Susan and let her know before the claim could be settled; an inspection had to be completedAfter the inspection was completed, the adjuster responded to Susan with an updateThe total settlement for the claim came to $5,The damage claim was settled through our insurance company, [redacted] Insurance GroupThe adjuster, Nancy Ferraro, provided a fair assessment based on an inspection performed by a quality repair firmMs [redacted] can contact the insurance adjuster if she has an issue with the claim settlementMs [redacted] received a total discount in the amount of $from MiniMoves for the issues that occurred during the moveMiniMoves’ adjustment and credits were very fair Unfortunately, MiniMoves cannot apply additional discounts
MiniMoves packed and moved about pieces of furniture and boxes from New York to Washington The process of arranging the move was very efficient; TK at the main office explained the process clearly and others who I dealt with were also clear, business-like, and efficientThey dealt directly with the apartment building management to provide the certificate of insurance, which was requiredThe movers themselves got there early; dealt cheerfully with the NYC parking problems; and wrapped everything in padded quilts and then plastic It all arrived in good condition
I received excellent service from Mini MovesI would highly recommend this company to anyone needing this type of serviceI'm a very satisfied customerThanks Janis ***
The team did an excellent job with the moveThe recipients on the other end also commented that everything arrived in good conditionThanks so much for your professionalism
MiniMoves-Chicago was very professionalTodd [redacted] was our moving consultant...he was very detailed and made sure he understood the circumstances of the move and the specific articles we were movingThe pickup and delivery crews also were professional, took great care with our belongings and were very timelyThe move was completed efficiently with minimal involvement on our partThe only reason this is not rated a five-star is that we made one request re: the desire for a specific pickup date and were told that it would be accommodated, however, the pick up crew came two days earlier than our requested dateAll in all, a very pleasant experience
Complaint: [redacted] I am rejecting this response because: it is not trueNot once have I EVER attempted to request a full refundAs I told everyone I spoke to the amount was lingering on my credit card for months and would begin to accrue interestI can told them I would not pay until service was complete (which I have now done as I have everything back) and that they could then fully charge me againI have MULTIPLE emails stating this and will be happy to provide themthe second thing that is not trueI have asked twice now for proof I signed up for the "loss valuation" and they have yet to provide me with anythingI have an email from my move coordinator two days before my scheduled pick up trying to talk me into it even though I had declinedI was not there for the pick up so when did I supposedly elect this option?I have asked for two things, neither of which MiniMoves EVER has addressedFix the problemDo NOT let people continue to do shoddy repairs on the flyDemand a stop to that practice, however their instance on overlooking it leads one to assume they condone the behaviorThis makes MiniMoves liable to far more issues and shows their lack of morals I do believe I am owed for the time I took off work due to their negligenceFunny how MiniMoves never responds to that factFIVE times I took off work, four of those are b/c of their incompetencyOf those four times it required hours of not being at workI do feel I am owed that back in compensation.I do not want to hear back another reply with anything other than a response to those two items as well as proof of my election of their extra coverageIt is condescending as well as a waste of everyone's' time Sincerely, [redacted]
used this company three times in six weeks to move my elderly mother no problems on time courteous very professional would recommend them to anyone needing their services
My experience with MiniMoves was excellent! My parents had both passed away and my sister and I had the enormous task of clearing out their home in order for us to sell it I had a series of boxes and a few pieces of light furniture to move from CT to WI Since we didn't have enough items to fill a very large moving truck, MiniMoves was the ideal solution for our needs Everyone on the phone and during the move was friendly, helpful and professional The packaging and moving was done with care The best part was the flexibility of MiniMoves...I was unable to be home on the date they originally planned to deliver, but they were able to reschedule at a later date when I could be available I would recommend them to anyone needing a "mini move"
I had less than one week to figure out how to get my belongings packed and shipped out of state with the added pressure of finding a reputable, reliable and inexpensive moving company that could help me I was referred to MiniMoves after making several phone calls and Internet searchesI made one inquiry with their company and they got back to me immediately to let me know they could get the job done Their representative was extremely knowledgable and patient with meI received my things within the stated time frame and they were intactThe delivery guy was professional and very helpful with making sure my things were delivered in a safe and accessible space at my new address Overall, I couldn't have asked for a better moving and delivery experience
Initial Business Response / [redacted] (1000, 5, 2014/07/18) */ MiniMoves is working towards a resolution for this matterWe will be in contact with Mr [redacted] directly to discuss the issues noted Consumer Response / [redacted] (-5, 10, 2014/08/05) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: Complaint has been resolved satisfactorily
MiniMoves helped me move from IL to CA recentlyMy experience with MiniMoves from my very first phone call to the final delivery of all of my items was extremely positiveThey really have a great operation and the movers were extremely efficient and friendly
In the past month, we used MiniMoves to move antique dining room furniture from Pennsylvania to Chicago and for a local move There were two different crews but both were exemplary with their care and service The charges were fair; the crews were hard-working and friendly; there were no problems
Had a good experienceFelt professional
Response to initial inquiry was immediatePickup crew was excellent Delivery crew was satisfactory It was very easy to work with the main office on scheduling and billing All "paperwork" electronically was fast and clear
I had a great experience and they were very professional and on timeI would highly recommend MiniMovers Judi from [redacted] to Sarasota
MiniMoves did a great job arranging for our move The local moving company left something to be desired, however in the end they did a good jobAll delicate objects arrived intact
I recently relocated from the suburbs of Chicago to the City of ChicagoI did not have a lot of stuff to begin with, and have never hired movers before, so I was not sure what to expectI was given a quote, and depending on loading, unloading, and travel time the price could flucuateI was expecting that the drivers would take their sweet time moving things to get more moneyBoy, was I wrong! Given that I didn't have much stuff, they were able to load and unload in LESS than an hour! Travel time was about minutes, this ended up saving me about $Not only were the movers fast, but extremely professionalI was a little nervous about a few boxes that had breakables in them that I wanted to put in my car along with my flat screen tvThey ensured me that the items would be safeThey saran wrapped my TV (I didnt have a box for it), and draped big moving cloth over it to protect itDidn't even charge me to do thatI would definitely recommend the company to anyone that needs speedy service and professionals!
Very efficient with all furniture moved in with careEric, Ivan and Rudy were exceptional and.very kindWill definitely be keeping these guys in mind for future moves!
Superb customer service Explained the process, costs, and options Helped walk through the on-line contract On-site people were professional Wrapped pieces on-site for crating at terminal Delivery earlier than expected Well informed at each step Kudos!! Will recommend highly
On 7/18/17, MiniMoves quoted Ms [redacted] a price of $4,to piher shipment on August 1st, 2017, store the items, and then deliver the shipment back to the same locationAfter speaking with Ms [redacted] , updates were made to the shipment, and the agreement was signed and returned on 7/26/ at a price of $5,MiniMoves arrived on 8/1/to pithe shipmentInitially movers arrived to the residenceThe same day, a 4th mover reached the location to assist the other moversDue to the amount of items and packing involved, the crew did not complete the job on 8/1/and returned on 8/3/to finish the moveOnce the piwas completed, there were changes to the items and the price increased to $6,which included the 1st month of storage (August), piand delivery costMs [redacted] mentioned she was not happy with the price and a discount was given to her in the amount of $bringing the move cost to $6,On 9/11/17, MiniMoves corresponded with Ms [redacted] to confirm a date of 9/26/for delivery out of storageSeptember’s storage cost was prorated bringing the monthly payment to $The updated move balance came to $6,Ms [redacted] made a credit card payment of $5,leaving a balance of $1,The shipment delivered on 9/26/Ms [redacted] called to report damage and a claim form was emailed to herOn 10/4/Ms [redacted] filed a claim for damage to a headboard, mattress, chairs, end table, bookcase, lamp, lampshade, and a mezuzahShe noted replacement costs close to $12,On 10/5/17, following the acknowledgement of Ms [redacted] ’s claim form, she was reminded about her outstanding balance in the amount of $1,Ms [redacted] disagreed with the amount based on the way her items were packed and wanted a discountOn 10/13/17, MiniMoves agreed with Ms [redacted] to a discount of $for improper packingThe balance for the move costs came to $The balance was paid on 10/16/We then moved forward with processing the claim with our insurance company, [redacted] Insurance GroupOn 10/19/17, the insurance company made contact with Susan and let her know before the claim could be settled; an inspection had to be completedAfter the inspection was completed, the adjuster responded to Susan with an updateThe total settlement for the claim came to $5,The damage claim was settled through our insurance company, [redacted] Insurance GroupThe adjuster, Nancy Ferraro, provided a fair assessment based on an inspection performed by a quality repair firmMs [redacted] can contact the insurance adjuster if she has an issue with the claim settlementMs [redacted] received a total discount in the amount of $from MiniMoves for the issues that occurred during the moveMiniMoves’ adjustment and credits were very fair Unfortunately, MiniMoves cannot apply additional discounts
MiniMoves packed and moved about pieces of furniture and boxes from New York to Washington The process of arranging the move was very efficient; TK at the main office explained the process clearly and others who I dealt with were also clear, business-like, and efficientThey dealt directly with the apartment building management to provide the certificate of insurance, which was requiredThe movers themselves got there early; dealt cheerfully with the NYC parking problems; and wrapped everything in padded quilts and then plastic It all arrived in good condition
I received excellent service from Mini MovesI would highly recommend this company to anyone needing this type of serviceI'm a very satisfied customerThanks Janis ***
The team did an excellent job with the moveThe recipients on the other end also commented that everything arrived in good conditionThanks so much for your professionalism
I will use Mini Moves again Very satisfied with their handling of this move
MiniMoves-Chicago was very professionalTodd [redacted] was our moving consultant...he was very detailed and made sure he understood the circumstances of the move and the specific articles we were movingThe pickup and delivery crews also were professional, took great care with our belongings and were very timelyThe move was completed efficiently with minimal involvement on our partThe only reason this is not rated a five-star is that we made one request re: the desire for a specific pickup date and were told that it would be accommodated, however, the pick up crew came two days earlier than our requested dateAll in all, a very pleasant experience
Complaint: [redacted] I am rejecting this response because: it is not trueNot once have I EVER attempted to request a full refundAs I told everyone I spoke to the amount was lingering on my credit card for months and would begin to accrue interestI can told them I would not pay until service was complete (which I have now done as I have everything back) and that they could then fully charge me againI have MULTIPLE emails stating this and will be happy to provide themthe second thing that is not trueI have asked twice now for proof I signed up for the "loss valuation" and they have yet to provide me with anythingI have an email from my move coordinator two days before my scheduled pick up trying to talk me into it even though I had declinedI was not there for the pick up so when did I supposedly elect this option?I have asked for two things, neither of which MiniMoves EVER has addressedFix the problemDo NOT let people continue to do shoddy repairs on the flyDemand a stop to that practice, however their instance on overlooking it leads one to assume they condone the behaviorThis makes MiniMoves liable to far more issues and shows their lack of morals I do believe I am owed for the time I took off work due to their negligenceFunny how MiniMoves never responds to that factFIVE times I took off work, four of those are b/c of their incompetencyOf those four times it required hours of not being at workI do feel I am owed that back in compensation.I do not want to hear back another reply with anything other than a response to those two items as well as proof of my election of their extra coverageIt is condescending as well as a waste of everyone's' time Sincerely, [redacted]
used this company three times in six weeks to move my elderly mother no problems on time courteous very professional would recommend them to anyone needing their services
My experience with MiniMoves was excellent! My parents had both passed away and my sister and I had the enormous task of clearing out their home in order for us to sell it I had a series of boxes and a few pieces of light furniture to move from CT to WI Since we didn't have enough items to fill a very large moving truck, MiniMoves was the ideal solution for our needs Everyone on the phone and during the move was friendly, helpful and professional The packaging and moving was done with care The best part was the flexibility of MiniMoves...I was unable to be home on the date they originally planned to deliver, but they were able to reschedule at a later date when I could be available I would recommend them to anyone needing a "mini move"
I had less than one week to figure out how to get my belongings packed and shipped out of state with the added pressure of finding a reputable, reliable and inexpensive moving company that could help me I was referred to MiniMoves after making several phone calls and Internet searchesI made one inquiry with their company and they got back to me immediately to let me know they could get the job done Their representative was extremely knowledgable and patient with meI received my things within the stated time frame and they were intactThe delivery guy was professional and very helpful with making sure my things were delivered in a safe and accessible space at my new address Overall, I couldn't have asked for a better moving and delivery experience
Initial Business Response / [redacted] (1000, 5, 2014/07/18) */ MiniMoves is working towards a resolution for this matterWe will be in contact with Mr [redacted] directly to discuss the issues noted Consumer Response / [redacted] (-5, 10, 2014/08/05) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: Complaint has been resolved satisfactorily
MiniMoves helped me move from IL to CA recentlyMy experience with MiniMoves from my very first phone call to the final delivery of all of my items was extremely positiveThey really have a great operation and the movers were extremely efficient and friendly