Everything with the move went great except for the initial conversationThe agent I was working seemed to be extremely rude and did not seem happy to be helping me at allThe only reason I went with minimoves was due to the rating but the agent made me feel like I should be reconsidering my decision and that I would not get as much help if I had some troubleBut as the things I was shipping were not very expensive I was okay to stick with minimoves as they gave the best priceI do not think some of my friends or family members would have stuck with minimoves if they had the same initial customer repBut other than this pickup and delivery was in time and everything was delivered without any issue
We recently used MiniMoves to unload our furniture They were prompt, called the night before to cheand were very professional I appreciate their flexibility in the variety of services they offer
I used Mini Moves for both large and small quantities including car transport They were very efficient in all cases, kept me well informed and were highly professional
I hired MiniMoves to transport my personal belongings from Cleveland, Ohio to Berkeley, CA and had the worse experienceNot only did my boxes finally get delivered after a week and a half delay from time it arrived to Berkeley (all because the person who initially scheduled my move did not indicate that they would have to climb stairs to the second floor for delivery) but the boxes were damaged (luckily only a few hats were actually damaged) sloppily shrink wrapped to the pallets but there was an entire box missing - which I later found out was somehow destroyed and they placed about books (many hardcover) in a plastic bin with several felt hats and a beautiful straw hat which was ultimately damagedWhat was so frustrating about the entire experience is that everyone passed the buck, no one was the least bit concerned especially *** *** ***I would not recommend this service to anyoneThe follwas very poor
My experience with Mini Moves far exceeded my expectations in every conceivable mannerThey are professional, thorough, work hard to understand your needs and then deliver the service that satisfies your needsI will always conduct my business with them, and you should as well
Initial Business Response /* (1000, 5, 2014/05/01) */
Management is corresponding with the customer directly and the insurance company to resolve the issue concerning the damageWe are sincerely sorry about the inconvenience
Initial Consumer Rebuttal /* (3000, 7, 2014/05/01)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
The business has yet to resolve this case.They may be "sorry" but they have not offered reasonable compensation for destroying my antiques table
Final Business Response /* (4000, 13, 2014/05/23) */
We have worked with the customer directly to resolve the matterThe settlement came to $1,to handle the repairsMiniMoves added an additional $to the settlement to handle piand delivery through the repair firmThe customer agreed to pay the move costs which was deducted from the settlement bringing the final amount to $1,A check is being issued to the customer directly
Final Consumer Response /* (4200, 11, 2014/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While MiniMoves gave me two options, neither option makes me wholeNeither options involves them completely repairing, and delivering my table to me at no cost
Initial Business Response /* (1000, 8, 2015/01/19) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@minimoves.com
MiniMoves provides a binding estimate based upon the items that are scheduled for relocation, transportation availability and tonnageIn the
event of a revision at the time of pick up MiniMoves provides a new binding estimate that requires an authorizing signature before the transportation of the items beginOur records indicate that there were several attempts made at resolution on the additional items that were added however an immediate response and authorizing signature on the binding estimate was not receivedWe apologize for any inconvenience the adjusted delivery spread may have causedWe have attempted to make recent contact to discussAt your earliest convenience please contact MiniMoves at XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2014/03/14) */
I am sincerely sorry Mr*** was inconvenienced in anyway during the move processUpon reading the statements from Mr*** I was quite concerned and questioned a few members in customer serviceI received the following details per the
statements made
Movers did not come for piwithin the specified time window, and did not return calls asking for an update for several hours
**We addressed the concerns with the terminalUnfortunately the crew was running behind and we apologize there was not a call made to inform Mr*** of the delay
Movers had not been notified that house had stairs and several items required packing; they said they would be unable to do this move, due to later hour, but then agreed**There is a flight of stairs and notes for packing listed on the original contract therefore the movers were informedMy apologies for the confusion
I was told by Mini-Moves that final move inventory would be reviewed by phone (some inventory changed at the last minute) prior to my credit card being charged; this did not happen**Our records indicate a call was made on 1/The move cost actually decreased by $
Delivery window on contract was *** delivery arrived on *** I understand allowances have to be made for bad weather, but I was not notified of the status of my move as it became delayed; I had to contact Minimoves repeatedly to try to find out when it would arrive,and each time, I could not get an answer the same day as to where the shipment was, and when it would arrive**Unfortunately there were weather delaysEast coast was hit with snow storms during Mr***'s delivery spreadCarriers weren't moving anything out due to safety reasons
We do understand Mr*** is seeking a partial refund and would like to do a follow up call with him on Monday to discuss a partial reimbursement
Consumer Response /* (450, 13, 2014/04/02) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
MiniMoves handled my complaint in a very professional and thorough manner and I was completely satisfied with the resolution
Great experience, staff in the office were great, very responsive The moving crew were excellent, they were very careful and did a great job! No issues whatsoever
Enjoyed speaking to staff at minimoves as they were always so helpful and knowledgeable regarding our move details and pleasant too! The delivery men were very curtious and went out of their way to be helpful
Eric.and Tay
Friendly and on time
Extremely positive experienceThe movers showed up on timeWere careful in moving my itemsWould definitely use again and highly recommend
Wonderful experience Movers were professional and courteous Fairly priced Arrived right on time Would definitely recommend to family and friends
Everything with the move went great except for the initial conversationThe agent I was working seemed to be extremely rude and did not seem happy to be helping me at allThe only reason I went with minimoves was due to the rating but the agent made me feel like I should be reconsidering my decision and that I would not get as much help if I had some troubleBut as the things I was shipping were not very expensive I was okay to stick with minimoves as they gave the best priceI do not think some of my friends or family members would have stuck with minimoves if they had the same initial customer repBut other than this pickup and delivery was in time and everything was delivered without any issue
We recently used MiniMoves to unload our furniture They were prompt, called the night before to cheand were very professional I appreciate their flexibility in the variety of services they offer
I used Mini Moves for both large and small quantities including car transport They were very efficient in all cases, kept me well informed and were highly professional
I hired MiniMoves to transport my personal belongings from Cleveland, Ohio to Berkeley, CA and had the worse experienceNot only did my boxes finally get delivered after a week and a half delay from time it arrived to Berkeley (all because the person who initially scheduled my move did not indicate that they would have to climb stairs to the second floor for delivery) but the boxes were damaged (luckily only a few hats were actually damaged) sloppily shrink wrapped to the pallets but there was an entire box missing - which I later found out was somehow destroyed and they placed about books (many hardcover) in a plastic bin with several felt hats and a beautiful straw hat which was ultimately damagedWhat was so frustrating about the entire experience is that everyone passed the buck, no one was the least bit concerned especially *** *** ***I would not recommend this service to anyoneThe follwas very poor
My experience with Mini Moves far exceeded my expectations in every conceivable mannerThey are professional, thorough, work hard to understand your needs and then deliver the service that satisfies your needsI will always conduct my business with them, and you should as well
Initial Business Response /* (1000, 5, 2014/05/01) */
Management is corresponding with the customer directly and the insurance company to resolve the issue concerning the damageWe are sincerely sorry about the inconvenience
Initial Consumer Rebuttal /* (3000, 7, 2014/05/01)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
The business has yet to resolve this case.They may be "sorry" but they have not offered reasonable compensation for destroying my antiques table
Final Business Response /* (4000, 13, 2014/05/23) */
We have worked with the customer directly to resolve the matterThe settlement came to $1,to handle the repairsMiniMoves added an additional $to the settlement to handle piand delivery through the repair firmThe customer agreed to pay the move costs which was deducted from the settlement bringing the final amount to $1,A check is being issued to the customer directly
Final Consumer Response /* (4200, 11, 2014/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While MiniMoves gave me two options, neither option makes me wholeNeither options involves them completely repairing, and delivering my table to me at no cost
Initial Business Response /* (1000, 8, 2015/01/19) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@minimoves.com
MiniMoves provides a binding estimate based upon the items that are scheduled for relocation, transportation availability and tonnageIn the
event of a revision at the time of pick up MiniMoves provides a new binding estimate that requires an authorizing signature before the transportation of the items beginOur records indicate that there were several attempts made at resolution on the additional items that were added however an immediate response and authorizing signature on the binding estimate was not receivedWe apologize for any inconvenience the adjusted delivery spread may have causedWe have attempted to make recent contact to discussAt your earliest convenience please contact MiniMoves at XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2014/03/14) */
I am sincerely sorry Mr*** was inconvenienced in anyway during the move processUpon reading the statements from Mr*** I was quite concerned and questioned a few members in customer serviceI received the following details per the
statements made
Movers did not come for piwithin the specified time window, and did not return calls asking for an update for several hours
**We addressed the concerns with the terminalUnfortunately the crew was running behind and we apologize there was not a call made to inform Mr*** of the delay
Movers had not been notified that house had stairs and several items required packing; they said they would be unable to do this move, due to later hour, but then agreed**There is a flight of stairs and notes for packing listed on the original contract therefore the movers were informedMy apologies for the confusion
I was told by Mini-Moves that final move inventory would be reviewed by phone (some inventory changed at the last minute) prior to my credit card being charged; this did not happen**Our records indicate a call was made on 1/The move cost actually decreased by $
Delivery window on contract was *** delivery arrived on *** I understand allowances have to be made for bad weather, but I was not notified of the status of my move as it became delayed; I had to contact Minimoves repeatedly to try to find out when it would arrive,and each time, I could not get an answer the same day as to where the shipment was, and when it would arrive**Unfortunately there were weather delaysEast coast was hit with snow storms during Mr***'s delivery spreadCarriers weren't moving anything out due to safety reasons
We do understand Mr*** is seeking a partial refund and would like to do a follow up call with him on Monday to discuss a partial reimbursement
Consumer Response /* (450, 13, 2014/04/02) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
MiniMoves handled my complaint in a very professional and thorough manner and I was completely satisfied with the resolution
All items arrived in ok condition (wear and tear, some scratches, a little beat up) in the time frame specified at time of signing contract
Great experience, staff in the office were great, very responsive The moving crew were excellent, they were very careful and did a great job! No issues whatsoever
Enjoyed speaking to staff at minimoves as they were always so helpful and knowledgeable regarding our move details and pleasant too! The delivery men were very curtious and went out of their way to be helpful
Super nice and accommodating!!
Very efficient and courteousHandled items carefullyWould use them again
Very prompt and professional Thank you for making my move less stressful
Very neat and efficientArrived at scheduled time and worked efficientlyLeft us with no mess to clean upWould Highly recommend
Great serviceFriendly and courteousWould recommendThanks!
Very positive experienceProfessional movers arrived on time, worked quicklyWould highly recommend