WeatherTech Automotive Accessories

Not as advertised!

Not as advertised!

I have sent several emails to WeatherTech over the past few weeks with absolutely no response, so I am now taking this approach to try to elicit a response. We just purchased all new floor liners for our 2015 N X last summer. We got the full set that includes the 2 front floor liners along with the one-piece floor second row floor liner that covers the entire floor of the back seat. They are black in color. All of the floor liners are now curling up in the corners and look absolutely terrible. We have tried pushing them back down, but they don't stay. For what we paid for these floor liners, this should absolutely NOT be happening. I've had cheap $25-30 sets of floor mats last far longer than this.

I have sent several emails to WeatherTech over the past few weeks with absolutely no response, so I am now taking this approach to try to elicit a response. We just purchased all new floor liners for our 2015 N X last summer. We got the full set that includes the 2 front floor liners along with the one-piece floor second row floor liner that covers the entire floor of the back seat. They are black in color. All of the floor liners are now curling up in the corners and look absolutely terrible. We have tried pushing them back down, but they don't stay. For what we paid for these floor liners, this should absolutely NOT be happening. I've had cheap $25-30 sets of floor mats last far longer than this.

I have sent several emails to WeatherTech over the past few weeks with absolutely no response, so I am now taking this approach to try to elicit a response. We just purchased all new floor liners for our 2015 N X last summer. We got the full set that includes the 2 front floor liners along with the one-piece floor second row floor liner that covers the entire floor of the back seat. They are black in color. All of the floor liners are now curling up in the corners and look absolutely terrible. We have tried pushing them back down, but they don't stay. For what we paid for these floor liners, this should absolutely NOT be happening. I've had cheap $25-30 sets of floor mats last far longer than this.

I have sent several emails to WeatherTech over the past few weeks with absolutely no response, so I am now taking this approach to try to elicit a response. We just purchased all new floor liners for our 2015 N X last summer. We got the full set that includes the 2 front floor liners along with the one-piece floor second row floor liner that covers the entire floor of the back seat. They are black in color. All of the floor liners are now curling up in the corners and look absolutely terrible. We have tried pushing them back down, but they don't stay. For what we paid for these floor liners, this should absolutely NOT be happening. I've had cheap $25-30 sets of floor mats last far longer than this.

Ordered their most expensive floor mats (FloorLiner) for my new 2019 Ford F250 SD.

Material seems OK, and the laser cut is OK. However, why they would fold this type of mat to insert it into a smaller box is beyond me. There are two creases on the rear mat and the PAX front mat looks like it was warped; they had no padding in the box and these mats were just thrown in it and sent which took about 8 days to arrive.

Wioll no longer mby anything from weathertech again if they cannot insure a proper shipping method, especially when it cost me and additional $34.00 to ship!

Ordered their most expensive floor mats (FloorLiner) for my new 2019 Ford F250 SD.

Material seems OK, and the laser cut is OK. However, why they would fold this type of mat to insert it into a smaller box is beyond me. There are two creases on the rear mat and the PAX front mat looks like it was warped; they had no padding in the box and these mats were just thrown in it and sent which took about 8 days to arrive.

Wioll no longer mby anything from weathertech again if they cannot insure a proper shipping method, especially when it cost me and additional $34.00 to ship!

Ordered their most expensive floor mats (FloorLiner) for my new 2019 Ford F250 SD.

Material seems OK, and the laser cut is OK. However, why they would fold this type of mat to insert it into a smaller box is beyond me. There are two creases on the rear mat and the PAX front mat looks like it was warped; they had no padding in the box and these mats were just thrown in it and sent which took about 8 days to arrive.

Wioll no longer mby anything from weathertech again if they cannot insure a proper shipping method, especially when it cost me and additional $34.00 to ship!

Ordered their most expensive floor mats (FloorLiner) for my new 2019 Ford F250 SD.

Material seems OK, and the laser cut is OK. However, why they would fold this type of mat to insert it into a smaller box is beyond me. There are two creases on the rear mat and the PAX front mat looks like it was warped; they had no padding in the box and these mats were just thrown in it and sent which took about 8 days to arrive.

Wioll no longer mby anything from weathertech again if they cannot insure a proper shipping method, especially when it cost me and additional $34.00 to ship!

I purchased an item during Cyber Five, assuming it’d ship within the week. After two weeks, the product still hadn’t shipped, so I called on three different occasions to cancel the order, since it wouldn’t be delivered in time for me to gift it as intended. I was anywhere from 29th in line on the phone, to 98th, and each time I called, I was disconnected before getting to speak to a representative.

Finally, the order shipped (tracking info was never provided under my order number onsite or via email). Once I received it, I called multiple more times to initiate a return, but again, couldn’t get through to any CSR. I filled out a return request online on 12/26, and still haven’t heard back. Despite following all return instructions over a month before the return deadline, I’ve now missed the return window, and still can’t get anyone from Weathertech to respond to any inquiries.

I purchased an item during Cyber Five, assuming it’d ship within the week. After two weeks, the product still hadn’t shipped, so I called on three different occasions to cancel the order, since it wouldn’t be delivered in time for me to gift it as intended. I was anywhere from 29th in line on the phone, to 98th, and each time I called, I was disconnected before getting to speak to a representative.

Finally, the order shipped (tracking info was never provided under my order number onsite or via email). Once I received it, I called multiple more times to initiate a return, but again, couldn’t get through to any CSR. I filled out a return request online on 12/26, and still haven’t heard back. Despite following all return instructions over a month before the return deadline, I’ve now missed the return window, and still can’t get anyone from Weathertech to respond to any inquiries.

I purchased an item during Cyber Five, assuming it’d ship within the week. After two weeks, the product still hadn’t shipped, so I called on three different occasions to cancel the order, since it wouldn’t be delivered in time for me to gift it as intended. I was anywhere from 29th in line on the phone, to 98th, and each time I called, I was disconnected before getting to speak to a representative.

Finally, the order shipped (tracking info was never provided under my order number onsite or via email). Once I received it, I called multiple more times to initiate a return, but again, couldn’t get through to any CSR. I filled out a return request online on 12/26, and still haven’t heard back. Despite following all return instructions over a month before the return deadline, I’ve now missed the return window, and still can’t get anyone from Weathertech to respond to any inquiries.

I purchased an item during Cyber Five, assuming it’d ship within the week. After two weeks, the product still hadn’t shipped, so I called on three different occasions to cancel the order, since it wouldn’t be delivered in time for me to gift it as intended. I was anywhere from 29th in line on the phone, to 98th, and each time I called, I was disconnected before getting to speak to a representative.

Finally, the order shipped (tracking info was never provided under my order number onsite or via email). Once I received it, I called multiple more times to initiate a return, but again, couldn’t get through to any CSR. I filled out a return request online on 12/26, and still haven’t heard back. Despite following all return instructions over a month before the return deadline, I’ve now missed the return window, and still can’t get anyone from Weathertech to respond to any inquiries.

I have been trying to return an item to Weathertech since December 26, 2019 and after multiple phone calls, emails, and filling out the "return item" form on their website I still have not received an item return confirmation code. I have followed all of their return item guidelines and have received NOTHING in response. These items are in their original packaging, simply wanting to return as I did not use them. When I call I am told I am number 270 in line and eventually the line disconnects.

I have been trying to return an item to Weathertech since December 26, 2019 and after multiple phone calls, emails, and filling out the "return item" form on their website I still have not received an item return confirmation code. I have followed all of their return item guidelines and have received NOTHING in response. These items are in their original packaging, simply wanting to return as I did not use them. When I call I am told I am number 270 in line and eventually the line disconnects.

I have been trying to return an item to Weathertech since December 26, 2019 and after multiple phone calls, emails, and filling out the "return item" form on their website I still have not received an item return confirmation code. I have followed all of their return item guidelines and have received NOTHING in response. These items are in their original packaging, simply wanting to return as I did not use them. When I call I am told I am number 270 in line and eventually the line disconnects.

I have been trying to return an item to Weathertech since December 26, 2019 and after multiple phone calls, emails, and filling out the "return item" form on their website I still have not received an item return confirmation code. I have followed all of their return item guidelines and have received NOTHING in response. These items are in their original packaging, simply wanting to return as I did not use them. When I call I am told I am number 270 in line and eventually the line disconnects.

I ordered a back seat cover for my 2019 Volvo *** I was sent the wrong cover. I have called WeatherTech every day for the past 10 days, but every time I call I am told I am around the 250th person in line. Eventually the call disconnects. I have sent multiple emails to their customer service email, and have had no reply. WeatherTech's return policy states the product must be unopened and returns will be rejected if the customer does not call the customer service hotline first. The company has made it impossible to return the wrong item they sent me due to their complete lack of service and their draconian return policy. There was no way to know it was the wrong item I received as the product number is tucked inside and not visible from the packaging (packaging is just a clear bag). My order is number *** I was supposed to receive Seat Protector# *** instead I received *** This does not fit! Over $150 wasted on this subpar product that doesn't even attach to the seat as it states in their advertising! I've been a lifelong customer to this company, and this is how they treat their customers. I am telling everyone I know about how terrible this company is. Can't get orders correct, and NO customer service. Sad. I'm buying from *** from now on.

I ordered a back seat cover for my 2019 Volvo *** I was sent the wrong cover. I have called WeatherTech every day for the past 10 days, but every time I call I am told I am around the 250th person in line. Eventually the call disconnects. I have sent multiple emails to their customer service email, and have had no reply. WeatherTech's return policy states the product must be unopened and returns will be rejected if the customer does not call the customer service hotline first. The company has made it impossible to return the wrong item they sent me due to their complete lack of service and their draconian return policy. There was no way to know it was the wrong item I received as the product number is tucked inside and not visible from the packaging (packaging is just a clear bag). My order is number *** I was supposed to receive Seat Protector# *** instead I received *** This does not fit! Over $150 wasted on this subpar product that doesn't even attach to the seat as it states in their advertising! I've been a lifelong customer to this company, and this is how they treat their customers. I am telling everyone I know about how terrible this company is. Can't get orders correct, and NO customer service. Sad. I'm buying from *** from now on.