WeatherTech Automotive Accessories

My ordered was placed Dec 21, 2019. I have called numerous times and been on hold each time for over thirty mins with customer service just to have their phone system disconnect me without ever talking to anyone. The system says their are over 200+ people waiting to talk to someone. I have sent them several emails with no response. I was told weeks ago that it was on backorder and once they got it in they would ship out. I would send them emails every couple days and never heard a word. I called them today and finally spoke to someone and he told me they had been in Since Jan 1st. The rep thru email said when they was in they would ship and have them sent overnight to me. Here it is almost a month later and he still has not received the order I got him for Christmas. They have very poor customer service.

My ordered was placed Dec 21, 2019. I have called numerous times and been on hold each time for over thirty mins with customer service just to have their phone system disconnect me without ever talking to anyone. The system says their are over 200+ people waiting to talk to someone. I have sent them several emails with no response. I was told weeks ago that it was on backorder and once they got it in they would ship out. I would send them emails every couple days and never heard a word. I called them today and finally spoke to someone and he told me they had been in Since Jan 1st. The rep thru email said when they was in they would ship and have them sent overnight to me. Here it is almost a month later and he still has not received the order I got him for Christmas. They have very poor customer service.

I received a set of floor mats for my Infinity QX 60 for Christmas and found that the second row mats did not fit the built in clamps in the vehicle. The holes in the mats were at least 4 inches off. I called customer service about the misfit and was told to take pictures and forward to them via email. I was told by the customer service rep that he would get back to me immediately upon reviewing the photos. I sent the photos over a month ago and so far no response. I have followed up with numerous emails and left numerous voice messages to the individual customer service rep and have yet to receive a response. This appears to be a common occurrence with this company. I am very unhappy with the fit of the product as well as with customer service. I would never purchase another product from Weather Tech and would not recommend them to anyone.

I ordered the *** for my vehicle. When I finally received it, it was not wide enough to hold my phone (*** Galaxy ***). I sent an email to them about the issue, and received an auto reply that someone would be contacting me shortly. Well, a couple of weeks later, that never happened, so I sent a second email to them. I also called their customer service number, and like I've read in other reviews here, was told I was over 200 in the queue. To this day I have not received a reply from my two emails. As we can all see by the plethora of comments here, rather than poor customer service being the exception, it's more like the rule since they do not contact you. Luckily I paid with *** and they are taking care of the situation for me. Don't let them fleece you out of your money. Open a complaint with your credit card holder so the money can be returned to your card.

I received a set of floor mats for my Infinity QX 60 for Christmas and found that the second row mats did not fit the built in clamps in the vehicle. The holes in the mats were at least 4 inches off. I called customer service about the misfit and was told to take pictures and forward to them via email. I was told by the customer service rep that he would get back to me immediately upon reviewing the photos. I sent the photos over a month ago and so far no response. I have followed up with numerous emails and left numerous voice messages to the individual customer service rep and have yet to receive a response. This appears to be a common occurrence with this company. I am very unhappy with the fit of the product as well as with customer service. I would never purchase another product from Weather Tech and would not recommend them to anyone.

I ordered the *** for my vehicle. When I finally received it, it was not wide enough to hold my phone (*** Galaxy ***). I sent an email to them about the issue, and received an auto reply that someone would be contacting me shortly. Well, a couple of weeks later, that never happened, so I sent a second email to them. I also called their customer service number, and like I've read in other reviews here, was told I was over 200 in the queue. To this day I have not received a reply from my two emails. As we can all see by the plethora of comments here, rather than poor customer service being the exception, it's more like the rule since they do not contact you. Luckily I paid with *** and they are taking care of the situation for me. Don't let them fleece you out of your money. Open a complaint with your credit card holder so the money can be returned to your card.

I received a set of floor mats for my Infinity QX 60 for Christmas and found that the second row mats did not fit the built in clamps in the vehicle. The holes in the mats were at least 4 inches off. I called customer service about the misfit and was told to take pictures and forward to them via email. I was told by the customer service rep that he would get back to me immediately upon reviewing the photos. I sent the photos over a month ago and so far no response. I have followed up with numerous emails and left numerous voice messages to the individual customer service rep and have yet to receive a response. This appears to be a common occurrence with this company. I am very unhappy with the fit of the product as well as with customer service. I would never purchase another product from Weather Tech and would not recommend them to anyone.

I ordered the *** for my vehicle. When I finally received it, it was not wide enough to hold my phone (*** Galaxy ***). I sent an email to them about the issue, and received an auto reply that someone would be contacting me shortly. Well, a couple of weeks later, that never happened, so I sent a second email to them. I also called their customer service number, and like I've read in other reviews here, was told I was over 200 in the queue. To this day I have not received a reply from my two emails. As we can all see by the plethora of comments here, rather than poor customer service being the exception, it's more like the rule since they do not contact you. Luckily I paid with *** and they are taking care of the situation for me. Don't let them fleece you out of your money. Open a complaint with your credit card holder so the money can be returned to your card.

I received a set of floor mats for my Infinity QX 60 for Christmas and found that the second row mats did not fit the built in clamps in the vehicle. The holes in the mats were at least 4 inches off. I called customer service about the misfit and was told to take pictures and forward to them via email. I was told by the customer service rep that he would get back to me immediately upon reviewing the photos. I sent the photos over a month ago and so far no response. I have followed up with numerous emails and left numerous voice messages to the individual customer service rep and have yet to receive a response. This appears to be a common occurrence with this company. I am very unhappy with the fit of the product as well as with customer service. I would never purchase another product from Weather Tech and would not recommend them to anyone.

I ordered the *** for my vehicle. When I finally received it, it was not wide enough to hold my phone (*** Galaxy ***). I sent an email to them about the issue, and received an auto reply that someone would be contacting me shortly. Well, a couple of weeks later, that never happened, so I sent a second email to them. I also called their customer service number, and like I've read in other reviews here, was told I was over 200 in the queue. To this day I have not received a reply from my two emails. As we can all see by the plethora of comments here, rather than poor customer service being the exception, it's more like the rule since they do not contact you. Luckily I paid with *** and they are taking care of the situation for me. Don't let them fleece you out of your money. Open a complaint with your credit card holder so the money can be returned to your card.

If I could give this company zero stars, I would. I put in an order on 1/4 and paid a whopping $27 for shipping, which is a total joke. Their response for their shipping charges is laughable, trying to pull the wool over customers eyes. For 3-4 items that would fit a typical box. If it was large or heavy items, that I would totally be ok with it and understand the charge. The only reason I took the plunge was because it was a gift certificate. I wouldn’t have purchased anything from them, if it wasn’t for that.

Fast forward 11 days, and I still haven’t seen my shipment from them. After I email them, I get a tracking number from FedEx, not from them, FedEx... They didn’t even respond to the email.

Stay away from them. There are similar products, if not better ones with better customer service and reasonable fees. Weathertech won’t see another dime from me.

I ordered cupphone in 12-20. Got an email stating the order had been processed and my card had ben charged. I also paid for 2 day shipping. I emailed them 4 times with no response, called 3 times ( with over 200 people in front of me) and didn’t have time to wait an hr. I finally called back today and got through for them to tell me there was a problem with my card and they always email customers with this problem. Then the lady only said she could charge my card or cancel the order. I told her to cancel the order. Weathertech customer service is joke. I would never by a thing from these clowns. GET IT TOGETHER. LEARN HOW TO TREAT CUSTOMERS. WHAT A JOKE

If I could give this company zero stars, I would. I put in an order on 1/4 and paid a whopping $27 for shipping, which is a total joke. Their response for their shipping charges is laughable, trying to pull the wool over customers eyes. For 3-4 items that would fit a typical box. If it was large or heavy items, that I would totally be ok with it and understand the charge. The only reason I took the plunge was because it was a gift certificate. I wouldn’t have purchased anything from them, if it wasn’t for that.

Fast forward 11 days, and I still haven’t seen my shipment from them. After I email them, I get a tracking number from FedEx, not from them, FedEx... They didn’t even respond to the email.

Stay away from them. There are similar products, if not better ones with better customer service and reasonable fees. Weathertech won’t see another dime from me.

If I could give this company zero stars, I would. I put in an order on 1/4 and paid a whopping $27 for shipping, which is a total joke. Their response for their shipping charges is laughable, trying to pull the wool over customers eyes. For 3-4 items that would fit a typical box. If it was large or heavy items, that I would totally be ok with it and understand the charge. The only reason I took the plunge was because it was a gift certificate. I wouldn’t have purchased anything from them, if it wasn’t for that.

Fast forward 11 days, and I still haven’t seen my shipment from them. After I email them, I get a tracking number from FedEx, not from them, FedEx... They didn’t even respond to the email.

Stay away from them. There are similar products, if not better ones with better customer service and reasonable fees. Weathertech won’t see another dime from me.

I ordered cupphone in 12-20. Got an email stating the order had been processed and my card had ben charged. I also paid for 2 day shipping. I emailed them 4 times with no response, called 3 times ( with over 200 people in front of me) and didn’t have time to wait an hr. I finally called back today and got through for them to tell me there was a problem with my card and they always email customers with this problem. Then the lady only said she could charge my card or cancel the order. I told her to cancel the order. Weathertech customer service is joke. I would never by a thing from these clowns. GET IT TOGETHER. LEARN HOW TO TREAT CUSTOMERS. WHAT A JOKE

I ordered cupphone in 12-20. Got an email stating the order had been processed and my card had ben charged. I also paid for 2 day shipping. I emailed them 4 times with no response, called 3 times ( with over 200 people in front of me) and didn’t have time to wait an hr. I finally called back today and got through for them to tell me there was a problem with my card and they always email customers with this problem. Then the lady only said she could charge my card or cancel the order. I told her to cancel the order. Weathertech customer service is joke. I would never by a thing from these clowns. GET IT TOGETHER. LEARN HOW TO TREAT CUSTOMERS. WHAT A JOKE

If I could give this company zero stars, I would. I put in an order on 1/4 and paid a whopping $27 for shipping, which is a total joke. Their response for their shipping charges is laughable, trying to pull the wool over customers eyes. For 3-4 items that would fit a typical box. If it was large or heavy items, that I would totally be ok with it and understand the charge. The only reason I took the plunge was because it was a gift certificate. I wouldn’t have purchased anything from them, if it wasn’t for that.

Fast forward 11 days, and I still haven’t seen my shipment from them. After I email them, I get a tracking number from FedEx, not from them, FedEx... They didn’t even respond to the email.

Stay away from them. There are similar products, if not better ones with better customer service and reasonable fees. Weathertech won’t see another dime from me.

I ordered cupphone in 12-20. Got an email stating the order had been processed and my card had ben charged. I also paid for 2 day shipping. I emailed them 4 times with no response, called 3 times ( with over 200 people in front of me) and didn’t have time to wait an hr. I finally called back today and got through for them to tell me there was a problem with my card and they always email customers with this problem. Then the lady only said she could charge my card or cancel the order. I told her to cancel the order. Weathertech customer service is joke. I would never by a thing from these clowns. GET IT TOGETHER. LEARN HOW TO TREAT CUSTOMERS. WHAT A JOKE

I have sent the below email to Weathertech 3 times. As you can see I need to update my delivery address. I have yet to receive a reply. I also have called 3 times, only to listen to an automated recording that I am number 110 in line to be answered.

Sent from my *** Begin forwarded message:

From: Eric L To: sales***
Subject: Order number *** ?Hi there, my order number is *** Please update my shipping address to
S***
On my recent order it reads
***.

Please confirm this change.
Thank you
Eric L ***

Sent from my

I have sent the below email to Weathertech 3 times. As you can see I need to update my delivery address. I have yet to receive a reply. I also have called 3 times, only to listen to an automated recording that I am number 110 in line to be answered.

Sent from my *** Begin forwarded message:

From: Eric L To: sales***
Subject: Order number *** ?Hi there, my order number is *** Please update my shipping address to
S***
On my recent order it reads
***.

Please confirm this change.
Thank you
Eric L ***

Sent from my