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Thank you for your recent inquiry regarding your balance and payment concerns We are sorry to hear of the passing of your ex-husband and understand what a difficult time this can be We have reviewed your Nicor Gas account and our research provided the following information: Service was in Mr [redacted] ’s name at the [redacted] Stone address from 08/21/until 09/28/ The name was changed to The Estate of on 10/14/when notice was received of Mr [redacted] ’s passingGas service was started in your name ( [redacted] ) as of 09/28/when Nicor Gas received your written request advising service should be in your nameMr [redacted] had a second address in his name that ended on 6/03/ After this account closed the final balance was transferred to the [redacted] Stone address on 07/05/because the service was still active in Mr [redacted] ’s nameThe disputed amount of $was removed from your account when we received the divorce decree At this time, the only unresolved issue is the refund check of $We have cancelled the refund check and moved the funds to your Nicor Gas account Your account now has a credit of $and you will see this credit on the bill that issues on 01/27/ Again we are sorry to hear of your loss and thank you for bringing this matter to our attention

Complaint: [redacted] I am rejecting this response because: Why do we have to wait days due to your systems mistake of declining our payment and now we have to pay late fees for all of our other bills because of your system error? Also you did not address that we want the full $overpayment returned, your company is not authorized by us to keep any overpayment for future billsWe also want this returned to our bank account not a check mailed to us as that further delays our refundTHIS IS YOUR COMPANIES MISTAKE WHY DO WE HAVE DO DEAL WITH THE CONSEQUENCES? Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for your recent inquiry regarding your gas account Our records show [redacted] name was removed as the co-application on the bill Please call 1/888-***- [redacted] if you have any additional questions or concern's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me You should keep in mind that someone shouldn't need to go to this extent for $ Bad customer service when we have no choice on who our gas provider is not the way to do business Sincerely, [redacted]

Mr [redacted] Mediation OfferRegarding case # [redacted] - Nicor Gas it’s clear our initial efforts to reach a voluntary settlement on the above-mentioned complaint has not been successful Sometimes, despite best efforts, issues remaining unresolved can result in a loss of goodwill and possibly lead to legal actions In an effort to assist in recovering that goodwill, Revdex.com® offers informal mediation Mediation is a free service offered by the Revdex.com that consists of a conference call between the business consumer and myself Please advise if you are interested in mediation no later than Monday 12-14-and I will let the business know If you have questions please contact me directly.Thanks Your Revdex.com Representative Revdex.com serving Chicago and Northern Illinois General Inquiries: 312-832-Dispute Resolution Inquiries: 312-245-E-Mail: [email protected]: 312-832-9985Revdex.com.org/chicago Start With Trust®

We are committed to delivering exceptional customer experience and apologize for the inconvenience in the delay to restore your gas service Our records show you have been provided a contact person to assist you in the future

Complaint: [redacted] I am rejecting this response because: This was second request sent by NRGMy question is - why was the first request rejected if there was no hold as you stated in your response? Can you investigate root cause?Due to this, switching was delayedI had calculated more cost savings by switching in February but due to incompetency in service department, it was delayedThis also frustrated and wasted my personal time.You can check the note made by supervisor ***Discussion with her was also aggravating due to her deficiency of knowledge and understanding on Nicor business policyPlease let me know the outcome.Sincerely, [redacted] ***

Thank you for contacting Nicor Gas about your billing concern Our records show that [redacted] advised you documents are not provided unless the account has gone to collections This amount of $was paid in full and not sent to collections therefore, the company will not be sending any documents We do appreciate you taking your time to bring this matter to our attention and we will review our processes to see if we may be able to make improvements to avoid an issue such as this in the future We apologize for any inconvenience you may have experience.Thank you for allowing Nicor Gas the opportunity to address your concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: I am rejecting this response because: In addition to what I already reported there have been additional problems The sewer is clogged and I am experiencing flooding in my unit I truly believe it is caused by Nicor's digging near that sewer Sincerely, Kathleen [redacted]

Thank you for contacting Nicor Gas about your payment arrangement concern Our records show your account is eligible for disconnection between 04/22/17- 06/05/I have reviewed your account and in order to reinstate your payment arrangement you would need to pay $now (This is the amount of the first installment of your payment arrangement and monthly usage that billed on 03/13/and is past due) and $due by 05/03/(This is the amount of your current charges that billed out on 04/11/17)Your remaining payment arrangement would be for installments of $plus your current bill and any late feesThis offer is good until either your next bill issues on 05/11/(the reinstate amount would increase) or your gas service is disconnectedYou must speak to a Customer Service Representative to report or make the down payment so they may cancel the disconnection request and reinstate your payment arrangementCustomer Service is open between the hours of 7:a.m– 6:p.mCST Monday through Friday

Thank you for contacting Nicor Gas about your gas service concern Our records show this issue was handled through the Illinois Commerce Commission and your gas service was restored on 05/13/ Thank you for allowing Nicor Gas the opportunity to address your concerns

Thank you for contacting Nicor Gas about your service installation concerns Our records show the service was installed on 11/04/We apologize for any inconvenience you may have experienced.Thank you for allowing Nicor Gas the opportunity to address your concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Tiffanie [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Thank you for your recent inquiry regarding your gas account Nicor Gas attempts to read your meter every other month In the event we are unable to gain access an estimate bill is issuedIf an estimated read is too high or low it is adjusted once the meter is read Our records show you were receiving estimated bills up till the meter was read on 03/21/and a corrected bill was issued to the actual gas used Please contact us at ###-###-#### if you have additional questions or concerns

Thank you for contacting Nicor Gas about your billing concern Our records show that a member of our Billing department has attempted to contact you in regards to this matter

Thank you for contacting Nicor Gas regarding your meter reading concern It is our practice to read meters every other month and provide an estimated read in the months we do not take a physical read Our estimated readings are based on prior historical use on the meter during the same period the previous year, and current weather conditions As a result, it is possible for our estimates to be higher or lower than your actual usage Our physical meter readings allow us correct to the estimated bill if needed and bill to accurate usage Our records show your meter was physically read on 08/11/15, 09/02/15, 10/07/15, 10/12/15, 12/11/15, and 02/10/While we are unable to provide an actual meter reading every month we do provide the option of allowing our customers to report their own readings in the months we estimate You may report the readings through the MyAccount feature on our website at www.nicorgas.com, or with our Customer Service department Customer Service may be contacted at 1- [redacted] Monday through Friday 7:a.mto 6:p.mIn the list below, the column on the left shows the dates your meter is scheduled to be read this yearThese dates may vary slightly The column on the right lists the dates your reading will be estimated Actual Reading Estimated Reading 02-10- 01-12-04-12- 03-11-06-10- 05-11-08-10- 07-12-10-10- 09-09- 12-09- 11-09- Thank you for your commitment to Nicor Gas and the opportunity to address your concerns

Thank you for contacting Nicor Gas about your service concern Our records show that you are not the authorized account holder and unfortunately we are unable to discuss the account details with you We apologize for any inconvenienceThank you for allowing Nicor Gas the opportunity to address your concerns