Westeen Dental Center

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***EFaucets.com refunded to me the cost of the sink they failed to ship me months after I ordered it, only after I placed over emails and over phone calls in attempt to resolve the orderIf I would not have continually contacted EFaucets.com I would have never received a refundMy clients were extremely disappointed in the inability to receive the sink and forced me to find another supplier to order it fromI want to make sure other customers are aware of the struggles that come from ordering products from EFaucets.com
Regards,
*** ***

Attached please find a letter responding to a charge back that Ms*** filed with her credit card company concerning the same issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Despite multiple requests for a phone call regarding issues with the order, I have not received a call back Requests were made via telephone call, email, and the site's livechat I only received a boilerplate response that a customer service representative would contact me in 24-hours This never happened The order was placed well over a month ago When I contact their customer service line, I am either placed on hold indefinitely or told that the customer agent is unavailable and will return my phone call - this has also never happenedCustomer service has also been rude and unprofessional during these phone calls where I have been given the "run around."
Regards,
Brian ***

Dear ***, We apologize for the delay we are working on the return of the wrong tubWe issued a Bill of Lading to pick up the wrong tub and as soon as we receive this back we will issue a full credit. Please accept our most sincere apology as we work to resolve your order issueAs soon
as this is received we have advised our accounting team to issue credit

This customer contacted us on 1/10/2015, 11:55:AM customer emailed stated that the item was installed this but received white - advised beyond day time frame to return and to contact Kohler for a replacement/ warranty letter Our customer contacted us on 1/21/2015, 3:36:PM
wanting to return item we advised him that it was already installed( due to Hygene issues we cannot take back) and responded that he needed to contact Kohler as this is now a warranty issue. *** *** *** *** ***Shop For Your Home From Your Home TM*** *** ***
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*** ***
*** *** www.eFaucets.com - Your Online Kitchen & Bath Store™www.HomeFixtures.com - Your Online Home Fixture Storewww.DoorFixtures.com - Your Online Door Hardware Storewww.LightingCatalog.com - Your Online Lighting Fixture Store www.eImprovement.com - Corporate Website

Dear ***, We see that your account has bee refundedWe apologize however we do not refund the return shipping This is per our return policy See below http://www.efaucets.com/returnpolicy.asp

Dear ***, We have spoke to the warehouse that these items were returned & they have stated that the (1) KT15225-4-CP was not returned, and the (1) KP15290-4-CP was returned damaged the item is scratched and nicked on the spoutWe also had (2) extra handles returned to usOn
september 9, when you contacted us about your return we did advise you of thisWe advised you that you would have to file a claim with the carrier you used to return the items to our warehouseWe did not receive the merchandise in 100% salable condition for a full refund We apologize as our policy does state that Day Returns / Exchanges: Within days of receipt of your shipment, you may return or exchange any (non-special order) faucet, fixture or accessory in its original packaging and in 100% salable condition for a full refund, less shipping charges and a restocking fee.***

Dear ***, This is the breakdown you have requested
& all restocking fees were waived on the returned items except the California faucet 9113-SN which was not returned $ Total Refund Amount $USD for thereturned item Riobel 583BN qty 1, Westbrass D3703-qty 1, Newport Brass NB2021-15S qty and Newport Brass NB206-1-15S qty less 5% discount on Westbrass & Newport Brass items. Credit for the Returned of product: 583BN for return:$120.00 Credit for the Returned of product: D3703-for return:$ Credit for the Returned of product: NBB2021-15S for return:$ Credit for the Returned of product: NB206-1-15S for return:$19.95 The California faucet item was not returned $ + $= $ We apologize for the delay in issuing your credit as we now consider this matter resolved

Dear ***,We are sorry to hear that you are having this experience with your orderWe are currently looking in to the scenario you have presented, we wanted to let you know that we are looking in to this and have not disregarded your concerns. We apologize for any unanticipated delays in
regards to issuing credit to your accountWe are working with our warehouse to close this lost shipment claim so we can instruct our Accounting Department to issue immediate credit. You can expect this credit within 3-business days

Dear *** ,This was an in stock item and was immediately sent over to Kraus within minutes of the order being placedOn 3/when you called into cancel you were advised that it had already shipped on UPS # *** and could not be cancelled.This shipped the same day you called in to request the cancelThe cancellation does take 24-hours to confirm and this could not be cancelledPlease provide return tracking on this as per our return policy the customer is responsible for the return shipping

Dear ***, We have credited your account on 1/27/for the returned item Price Pfister F-529-9MDC qty 1. Cancelled item Blanco qty plus shipping$has been credited to your accountWe apologize for the frustration you have experienced with your order

A full credit of $was issued on June 8,

Customer did contact us regarding the broken sink on May 17, At that time the customer did not want a replacement and wished to return the second sinkThe return of the second non broken sink would be a general return for which the customer is responsible for the cost of the return shipping
Refund of $for the broken sink was made on June 23, On July 13, customer called in asking how she could return the other sink for a cheaper rateShe was advised to try a local companyTo date we have no record of the other sink from order being returnedIf customer has effected a return carrier and tracking information should be provided

Dear ***, We are showing that your account was credited for the full amount on 4/18/$172.20. This was for the returned defective item Kohler K-10270-4-BN qty

We are showing that a full refund was issued on 12/for the $ this amount was for the Cancelled item Price Pfister 01-81PC qty and Price Pfister 01-31XA qty plus shipping

Dear ***, We apologize for the item not being as you had expectedWe have set up the return and offered to wave part of the restocking fee. Our return policy does state A 15% restocking fee will be charged on all returned products.Have a valid RGA (Return Goods
Authorization) number.Have ALL original packaging.Not have packaging that is written on or defaced in any way.Be sent back to the correct warehouse.The product page does state *Image displayed for product may differ from actual product appearance, especially in finishDue to the differences in monitors, technical factors, and characteristics of some finishes, the colors shown here cannot be represented with all their true qualitiesThe images and color tiles should only be considered a guideeFaucets.com is unable to guarantee that finishes between manufacturers will match.We apologize for the dissatisfaction as this was not our intention, As soon as this is received we will process your creditIf you have done the return please provide the return tracking and we can use this to expedite the credit

We apologize that you have had this experience
with your order.We
are currently looking in to the scenario you have presented, we wanted to let
you know that we are looking in to this and have not disregarded your concerns. We are currently working with the manufacturer to try to find a
solutionPlease allow us time to investigate this damage claim further

Dear ***, We are showing that on 12/25/you called it to return the Moen ***, On December 29, you were emailed the return instructions for the return RGA# *** MD (***)We are not showing that this was received in to our warehouseCan you please provide us
with return tracking as so we can locate your return.On December 23, you were issued a RGA# *** ** ***RGA# *** Ronbow (606127-F11, 603130-F13) items we have not received these back as wellplease forward any return tracking as this can help in locating your returned merchandise. As soon as we receive all the merchandise into our respective warehouses we can issue your credit to your account

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI confirm to have received my refund on February 23,
Regards,
*** ***