Westeen Dental Center

Yes, I finally heard from the company (eimprovement) and they credited my credit card account Thank you so much for all that you have done to assist in this matter I think I would still be spinning my wheels if Revdex.com had not intervened Please take all of the complaints against this company into consideration when reviewing their Revdex.com rating Thanks again!

Dear [redacted] , We apologize for any unanticipated delays in regards to issuing credit to your account Our Accounting Department has been alerted to issue immediate credit You can expect this credit within business days

Dear ***, We apologize for any unanticipated delays in regards to issuing credit to your account Our Accounting Department has been alerted to issue immediate credit You can expect this credit by the end of business today

The customer filed a charge back with PayPalWe are unable to issue a refund until PayPal has completed the charge back process on their endPlease see the attachment for further details on this dispute

Good afternoon! We have already issued a full refund through PayPal to the customer on Auguat 31, in the amount of $for cancelled item Classy Caps SL211R qty less 5% discountTransaction ID 00V99217TK971983KInvoice Number 1494497Original payment $USDTotal Refund Amount $USD Note to Buyer Cancelled item Classy Caps SL211R qty less 5% discount

We apologize for the delay we are showing that your account was refunded for the returned item.Transaction ID [redacted] Invoice Number [redacted] Total Refund Amount $USD Note to Buyer Returned item Grohe qty

Dear ***,
We
apologize for any unanticipated delays in regards to issuing credit to your
account. Our Accounting Department has
been alerted to issue immediate credit.
You can expect this credit within business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company's response is that they will take action, which is what they've said each time I've contacted them. I would strongly encourage you to look into the number of complaints this business has received and reevaluate your current rating. The company advertises a wide variety of merchandise as "in stock" but consumers who order, like myself, are finding out differently. I have been refunded through Paypal, but I had to file a dispute with them and the business did not respond.
Regards,
*** ***

On Wed, Feb 18, at 11:AM, *** *** *** wrote:The business has issued my refund since this complaint, and it has posted to my account as of 2/16/15. Please update the status of this complaint to reflect that it has been resolved. Thank
you. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Porter Buckley Construction Group, nor its employees or customers have possession of a tub from your companyPlease see attachment - Email in writing - refusal of delivery Porter Buckley Construction Group NEVER placed an order for a second tub and never received a second tubThis is your mistakeFix it.Step # - Refund us immediately from a defective tub that was returned to you in Oct/Nov.** Please note: An email was sent (12/18) from elmprovement.com; *** *** - Dispute Resolution Specialist to the company you delivered your tub***

Good afternoon.We apologize for any delayed response on this concernWe do pride ourselves in assisting the customer in any way possibleThe customer had filed a chargeback and then decided to file a PreArbitrationWe had accepted the PreArbitration, we were debited/charged for the customer's order, the customer had received a full refund from Visa and had kept what the original order was forIf the customer would like the to purchase California Faucets 6201-1Z-BLK in a matte black finish (part #: California Faucets 6201-1Z-MBLK), he will need to call us and place a new order for California Faucets 6201-1Z-MBLK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This item is very heavy and was shipped via freight truckThe driver showed up, removed the item from the lift gate truck and used a hand truck to place the item in my garageThere was no visible damage to the packagingMy wife weighs pounds and did not un-pack the crate and cut the bands upon deliveryIt is completely unreasonable to expect this to happen immediately upon shipmentShe needed help with this and weighted until I returned home from my tripI started to unpack the item and immediately noticed the damage (cracked marble top and at least two cracks in the wood cabinet)I stopped un-packing the itemIt is still sitting in the same spot it was left by the drive and still 75% packedIt is never fully been removed from it's packagingAfter finding the damageAfter finding the damage, we started this entire processHad I purchased from *** *** *** *** or any other vendor, the item would have been returned no questions askedI will not stop pursuing my rights in the matterI was shipped defective goods and I want my money refunded and the item removed from my garageIt's not about the money - it's the principle
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
No effort has been make by this company for honest resolutionI paid for a new tub and was sent an unboxed, undocumented tub that had apparently been recycled through the efaucets.com warehouseMy plumber did not pull it from the pallet and notice interior damage until several days after delivery when he was ready to install the unitThe identical tub found locally was shipped in a box with warranty, care, and installation documentationBottom line: I was shipped what was obviously a previously returned tub and the company will now work with me in any way to correct their failure
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm not clear on what PayPal is now telling the merchant I have an email from PayPal which I forwarded to Joni in the disputes department (which she forwarded to the accounting department per my instruction), that PayPal had closed the case Efaucets (improvements) has the money back in their account.I was told for a few weeks after I returned the damaged toilet that it had not been received I have both the shipping tags I put on the boxes to return them for credit These were preprinted tags the merchant sent to me Now the issue seems to be something different because the items have been received.The next excuse from the merchant was that the PayPal claim was still open So I contacted PayPal and was, after a few attempts, able to get PayPal to send an email to merchant, stating the case was closed Accounting has this information.The next time I followed up, I was told by a disputes rep at merchant, that PayPal had instructed them not to touch the money for days I have documentation of everything stated above.Am I missing something here PayPal case is closed The merchant has the damaged goods, and they have the money in their account.Please advise.Thank you!
Regards,
*** ***

Dear ***,We apologize as this was credit was not issued. Please accept our most sincere policy as this had to be returned to Kohler and they had not gotten back to us to state that they had received your return. Our
Accounting Department has been alerted to issue immediate
credit. You can expect this credit within business
days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business has never notified me that it will now arrive after January As I have complained to both you and the business, the customer service is horribleIf the order is not in by the end of the week, I want a full refund and I will take my business elsewhereI have waited more than long enough
Regards,
Andrea ***

Good morning, Ms***We are so sorry for the inconvenience this situation has caused youWe can imagine the added stress and the additional delay in your project that this has caused youWe have issued a refund in the amount of $back to your Amazon Account, which is the cost of the
return shipping that was originally deducted from your refundWe are working with FedEx to have your order returned to the warehouse at no additional cost to youWe will cover any and all costs associated with the return of your orderWe apologize for your inconvenience with this orderIf you need any other assistance with your order or if you have any other questions, please feel free to contact us again

Dear ***, We are showing a credit for the $was issued on Jan 25, 2016 Returned defective item Kohler K-97629-NA qty 1.We apologize for the delay in issuing your credit

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Hello,I am sorry I did not respond to my complaint, the company did FINALLY ship my items only after filing a complaint with your agencyThank you for keeping companies honest.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not know what "loose ends" the merchant is referring to How many times do I have to say the PayPal case is closed There are no loose ends If there are loose ends please describe what needs to be done YMerchant has my money, not PayPal This does not make sense
Regards,
*** ***